My boyfriend and I stayed here last month (August 2013) for a total of 4 nights I think. We had a fantastic time. We had been warned about some hotels in Ho Chi Minh City being miss-leading - but this place delivered everything we needed plus more. Okay then.....the location is perfect for travellers. We walked everywhere in HCMC from this hotel - since this hotel was in such a central location. It's located on a great street for a meal or a drink. We got exactly what we asked for, a room with a king bed, window, front to the street. The hotel has a lift - which was great. I've heard some don't and you have to walk up 6 flights of stairs. Hotel has great air-con and even a computer in our room which made checking emails so easy. Breakfast was included and was fresh and good.
The biggest bonus for this hotel was the staff. We have to say Vicky who worked on reception the whole time we were there was AMAZING! So was June? the porter who helped us with our bags. Getting back to Vicky, she always greeted us by name and went out of her way to help us. We run into her one night down the road from the hotel and she saw us trying to buy some kids toys from a street walker and could see we were having problems communicating. She helped us on the spot (while off duty) and we got the toys. Nicer still, on the day we checked out, she gave us 2 more of the toys as a gift.
I have worked in the hotel industry previously and I could honestly say this was one of the best customer service I have ever had. I would recommend this hotel in a heartbeat.
Also the bed was very comfortable and so were the pillows - something I am a little fussy about.
Plus its a great price. Only thing I would suggest is request a front room with a window like we did.
Enjoy.....and if you make it there, say hi to Vicky for us.
Amy and Thor
- Official Description (provided by the hotel):
- Beautiful Saigon hotel is centrally located at the heart of the city approximately 20 minutes from the Tan San Nhat international airport. The hotel is within a walking distance from the Ben Thanh market, the Saigon River, as well as many other tourist attractions such as the War Museum, the Notre Dam Church, and the Reunification Palace. The location of the hotel provides you with an easy access to the public transportations, tour operators, restaurants, bars, and shopping centers. 24-hour front desk. ... more less
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