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Duc Vuong Hotel
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Reviews (2,204)
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1,019
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All reviewsrooftop barbui vien streetbusy streethotel is locatedbackpacker districtvip roomsuperior roomfriendly hoteltour desktravel agentbudget hotelbars and restaurantsno windownight lifestayed here for nightsmekong deltawould highly recommend this hotel
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1,080 - 1,085 of 2,204 reviews
Reviewed 23 August 2014

Friendly staff served drinks at arrival.
Very small room with very very small window looking at blind wall but very good spacious bathroom with a good rain shower (nice). ($30)
Renovation was going on during daytime we didn’t had any issue.

Excellent location in backpacker street with many bars and restaurants on walking distance to markets and main Saigon attractions.

Buffet style breakfast served on high floor, basic continental options freshly prepared omelets, coffee below average, fruits drinks from syrup’s. basic fruits choice and many Asian food options (one day even frog legs)

Rooftop with great views over Saigon, during time we stayed quite a few expats were drinking a few beers after work. Happy hours with cocktails of average quality, obvious price level is higher as on street (100.000,- dong)
Still recommend rooftop is just a great place to relax after a long day
Restaurant, we had our weekly shot of junk food, The burger was surprise: excellent, chicken sandwich however was average.
We arranged taxi to airport (hotel up mark a up on high site)

Price/Value although we had a very small room with no window it’s a nice place at a good location, especially the rooftop makes it attractive.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Tuurtje75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duc Vuong H, Guest Relations Manager at Duc Vuong Hotel, responded to this reviewResponded 26 August 2014

Dear to lovely guest,
Thank you for all your support during this time. This review is now a hugest encouragement to our whole hospitality to develop more in service.
As you mentioned in the review above, your room is standard room, thus it is equally matched to the rate as well to the service you have gotten. However, we do not stop at that point, we are doing the renovation is just upgrade our standard room to bigger and redecorating them to nicer and more convenient for guests, plus a large window in any room would be a great change for new stay environment.
That is pretty kind of you for playing a very important roll to push us into a very constantly improvement. It is great to hear that you love our 8th floor rooftop bar restaurant as well.
Actually, The View rooftop bar restaurant is located right on the 7th floor of Duc Vuong hotel. We are not only provided good meals, amazing cocktails of the day BOGO, reasonable price for beers, we are also giving our personal service as singing or even getting you in our musical enjoyment.
Besides, our Brand is based on what people have seen from our place. The View rooftop is leading in providing the 360 degrees of Saigon sightseeing. It is bringing nicest breeziest atmosphere and comfortable lounge with lovely secret garden on the terrace to human's mood. Even though there are an extremely many rooftop bars in this bustle Saigon, but we think that our service is bringing you home relaxing and convenient than where ever. As motto "we are family" have brought, this third place value is always on the top.
Thanks again for your contribution at The View rooftop bar. All the best!


Amazingly regards,
Jade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Despite being in the awful backpacker area, this hotel was a great find! All the staff are extremely friendly and helpful, the rooms are clean and comfortable, the breakfast is also yummy. Would definitely stay again!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank jess0229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duc Vuong H, Guest Relations Manager at Duc Vuong Hotel, responded to this reviewResponded 26 August 2014

Dear Jess,
Thank you so much for your stay in our Duc Vuong family. This review is now a hugest encouragement to our whole enterprise to develop more in service. That is pretty kind of you for playing a very important roll to push us into a very constantly improvement.
It is grand to hear that you have been amazingly using our service hotel room service, buffet breakfast. And it is so honor to notice your brilliant contribution, as well as your appreciation to our team work. For your next staying, we are going to support you even better. We wish to see your next reservation soon. All the best!


Many thanks and best regards,
Jade

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Firstly I am a budget traveller, and therefore know a good bargain when I see one. The reviews for this hostel was predominantly positive and therefore we booked a deluxe double room.

By the time we arrived at the hotel we had been travelling in Vietnam for 2 weeks and therefore had stayed in a range of accommodation.

The hotel was small, the staff were friendly but the rooms were below what I would expect for a budget hotel, standards even for these types of hotel are high in Vietnam, so I was extremely disappointed.

After arriving to our room, we noticed a horrid smell, staff quickly recognised it too as he returned with scented candles to mask it. The room was pokey, hot and extremely dated. We asked to me moved and were told that we were being upgraded. The room again was larger, but extremely dated, so so hot, as the zircon only came on when you were in the room, so after a hot day out and about, we came back to sizzling heat in the room which was not nice at all. The room was also under the restaurant/bar which meant all were heard all night was moving chairs on the floor above, loud music and guest talking.

I am sure if you are on a shoe string budget and don't mind party hostels this would be fine, as the bar area was fun and trendy and there were tons of young people there.

The thing is we just wanted to bed down after a late flight and this was not possible at this hotel. The location however is fairly central, but we decided to change hotels because we were so un-happy and in fact quickly learned that there are nicer areas to stay in.

Overall, if you're a young backpacker on a budget then go for it, otherwise pick somewhere a little nicer.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SamanthaReidUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duc Vuong H, Guest Relations Manager at Duc Vuong Hotel, responded to this reviewResponded 30 August 2014

Dear Sam,
Thanks heaps for your lovely support to our hospitality. That is pretty kind of you for playing a very important roll to push us into a very constantly improvement.
For the heat matter, as you have mentioned that you had a long flight from UK to Vietnam. Thus, the changing weather from outside, tiring, plus lack of balancing in body adaptation, we believe that this is the general problem that no one could fix it – due to the fact, we did change the whole air-conditioners to the better size for cooling Guests.
Actually, as you have mentioned earlier on the tripadvisor review, our service is nice because all of the matters was overcome immediately. For example, the chronic smell in the room was immediately stop by staff’s action. Next example is such as we did move you to the better and larger room directly after you complain about it. Understandingly, those fixing cases were to show Guest our abilities of work and to fill our mistakes during the renovation. Thus, if you concern 5 stars in our service, cleanliness and location etc., how about many others sources? We extremely wish you could consider to seriously raise the star in total evaluation.
Once again, thanks a millions for your lovely support. Needless to say there has been extensive follow up with each department and we will assure that if you decide to come back that you will find a complete service experience.
Wish you and family all the best,

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Duc Vuong Hotel lies in the backpacker quarter of Saigon. Do not be fooled though as the hotel provides guests with a solid, at times excellent offer.

The lobby undergoes renovations, expect noise on the premises. This work looked to be to be almost finished though.

Otherwise the entrance to the hotel looks inviting, a guard seems to be standing in front of the hotel 24/7 (always the same man) with a friendly smile and offering to help you cross the street in front of the hotel so you will not get hit by cars or motos.

The room itself was larger than average in this price category and had very good A/C and enough english tv channels.

The thing that separates this hotel from others (among the impeccably clean rooms and the good service) was the huge terrace on the top of the hotel where you have an incredible view of the city and can order food or get a couple of drinks (beer less than a dollar).


Do stay here while in saigon!

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank domra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duc Vuong H, Guest Relations Manager at Duc Vuong Hotel, responded to this reviewResponded 26 August 2014

Dear Domra,
Thank you so much for your stay in our Duc Vuong family. This review is now a hugest encouragement to our whole enterprise to develop more in service. That is pretty kind of you for playing a very important roll to push us into a very constantly improvement. By the way, as you have been mentioning at the renovation, it is now finished with mable from "head to toe" of the whole lobby, the chandelier is brand new and all wooden furnitures are also upgraded. We believe that our Duc Vuong hotel will bring you to the nicest living time and the best service during your next visit.
Also, even though there are an extremely many rooftop bars in this bustle Saigon, but we think that our service on the View rooftop bar is bringing you home relaxing and convenient than where ever. As motto "we are family" have brought, this third place value is always on the top.
Thanks heaps for all of your kindly concern to our hospitality and wish you all the best.

Regards,
Jade

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

I stayed there 2 different times. First I agreed on 22$ for room, including breakfast buffet. There was a construction going on and I knew about it. So nothing to complain about that. I liked it and took the name card of the hotel and the manager Jack. I told him to come back in a few days.

A few days later I called him and asked for the same room. He asked what price I was charged before, so I said 22$. Arrived a the hotel. Got room. In the evening the room wouldn't OPEN. Door locked. Got a spare key. Next morning woke up and couldn't LOCK the door. Security came. Couldn't solve the problem and the receptionist who called to the room, said I would have to put all my clothes in my suitcase and leave it at the front desk. The maintenance would solve the problem 9 AM. Ok. First breakfast then. I asked the receptionist about the BF coupon but she said I wouldn't get one. Why? Coz it was not included. I asked why last it did, she said NO, I was wrong, it wasn't!!! I could buy a coupon for 5$.

After complaining about this I finally got a coupon for free. An hour later also the manager said that it was not possible that I got a free BF. I told him to look in to his BF voucher administration . I was still WRONG.

I checked out immediately. Rude people after this. And just a "sorry for the inconvenience of the door."

  • Stayed: August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
3  Thank thailandjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duc Vuong H, Guest Relations Manager at Duc Vuong Hotel, responded to this reviewResponded 30 August 2014

Dear our lovely Guest,
Thanks heaps for your lovely support to our hospitality. During the stay, there were some problems crossed, we are so sorry for it. That is pretty kind of you for playing a very important roll to push us into a very constantly improvement.
First of all, we apologize for all the renovation which caused your inconvenient stay. This renovation is to fix and upgrade the whole total building. However, we would not want to close the business during the fixing time because we really want to illustrate our better side of service - that is reason for our manager to give you the lower rate during your stay without cutting buffet.
Secondly, we are so sorry that the breakfast buffet coupon was not handing to you during your supporting. Actually, this mainly happened due to misunderstanding in confirmation process. We are triple apologize for it. Actually to this rate, there would not be a free buffet breakfast certainly. In another hand, this problem was caused by miscommunication. Thus, for your next visit, we will absolutely give you the rate including buffet (same rate) and showing nicer service.
Anyway, this matter is a sort of problem. But, the review evaluation is due to service, location, cleanliness and many others sources. We extremely wish you could consider our service as higher star, because this problem is related to the rate and budget only.
Needless to say there has been extensive follow up with each department and we will assure that if you decide to come back that you will find a complete service experience.


Best regards,
Jade

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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