After following other reviews we were disappointed to arrive at the hotel and find the staff seemed to have a rather unfriendly and unhelpful attitude to customers. No offer of a local map without ,paying no mention of places to see which does help the first time visitor feel welcomed. Facilities seemed jaded and in need of bettef ddcor and repaint. Hotel had quite a few empty rooms which on a fdxtival weekend maybe says something about them needing to try harder. In comparison to all our stays so far where we were met with smiles and a couldn't do enough for you approach the Thang Long seemed sadly lacking.
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