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“Revisitedhue” 4 of 5 bubbles
Review of Muong Thanh Holiday Hue Hotel

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Muong Thanh Holiday Hue Hotel
Ranked #35 of 122 Hotels in Hue
Vinh, Vietnam
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Revisitedhue”
4 of 5 bubbles Reviewed 30 July 2014

The hotel is located in the center of the city, easy access to several restaurants, near the perfume river and shops.
The swimming pool is small, good for kids. the gym is quite nice with wide screen tv, airconed and with water dispenser exactly opposite to that of muong thanh hotel in vinh.
The wifi connection at the 6th floor is very slow.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jewelhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muong Thanh Hue h, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 2 August 2014
Dear Jewelhans,

Thank you for your comment!
Our hotel location is still one of our hotel's advantages, right at the centre of city as you said and furthermore it is opposite to the Tòa Khâm boat station- the biggest boat station of the city for any trips on Perfume river.
Our hotel swimming pool is quite small, we are happy to hear that you loved it. All children stayed at our hotel also like it very much.
About the wifi connection, now we are still upgrading the system and we are sure that this problem will not happen again when you visit our hotel again.

Hope to have chance for serving you again!

Best regards
Nguyễn Hoàng Thụy Vy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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488 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Emeryville, California
1 review
5 of 5 bubbles Reviewed 13 July 2014

We just spent a couple of nights there, great location! The room we got had a problem with the air con and without having to ask they upgraded us to a corner studio which has the best views of the Perfume river, great sunsets!! All the staff was very helpful and accommodating, their pool is nice and the breakfast very decent! The furniture comes directly from a Mad Men episode, very 60's!! I would recommend this place!

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MT3300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muong Thanh Hue h, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 14 July 2014
Dear MT3300,

Thank you for your comments!

Firstly we are really sorry for the problem with your room's air condition, the summer time in Hue city is quite hot with the high temperature the most of time that why our hotel condition need to work the most of time. Some of them are over load and just need to rest them a little bit. However, we are happy to hear that you love the Corner studio room. This kind of room has the best view of our hotel, many guests who had stayed at this kind also leave the same comments like you. From Corner studio room type, our guests can experience the best view of perfume river.
Your comments will be a great motivation for our hotel staffs, it is also the most value award for all our hotel employee contribution.

It is just like a fresh wind to hear your comments in the hot summer like this.
Hope to have chance serve you again.

Thank you and best regards
Nguyen Hoang Thuy Vy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

This hotel give us a hight level service for a very low price considering the occidental standards
Very beautiful hotel, modern and well equipped, perfect location, very good breakfast included.
For the price do not hesitate to choose a superior room with view on the river !

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charromero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muong Thanh Hue h, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 13 July 2014
Dear Charles R,

Thank you for your comment!

It is quite short comments but it is exactly what we are trying to achieve. The satisfaction of our value guests after their stay is always a big award for us.

Our hotel normally has the flexible policies for our guests with the purpose to let our guests have the best experiences about Hue city and our hotel.

We hope that we will have chance to serve you again.

Thank you and best regards
Nguyen Hoang Thuy Vy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

We stayed here overnight this hotel is located overlooking the Perfume river right on the edge of the city centre, which made going out very easy and within walking distance. The hotel room was comfortable and reasonably appointed with great views over the river; however the furniture was a little dated but functional. As we were leaving very early the next morning we were pleasantly surprised to find the restaurant where the breakfast buffet was served already set up with an extensive selection to choose from. Good hotel would stay here again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muong Thanh Hue h, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 9 July 2014
Dear Dianne B,

Thank you for your comments!
It such a great motivation for all our hotel employee to hear your comments.

We are really happy whenever knowing that our value guests feel satisfied with their stay. Our hotel location is one of our strengths. Near by the river and the night markets where our guests can easily to visit anywhere.

Our breakfast is ready from 6:00am and it will be on time all the time. Even if you intend to leave the hotel sooner we still can pack your breakfast box with you.

The satisfaction of our hotel's guests is our top target.

Hope to see you next time.
Thank you and best regards
Nguyen Hoang Thuy Vy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

Located close to a number of restaurants and bars, the hotel has certainly passed its best times. We booked a tour their which was not great. First car had no A/C and the boat dumped us in the middle of nowhere.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank dk_rd69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muong Thanh Hue h, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 26 June 2014
Dear dk_rd69,

Thank you for spending time to give us your value experiences about your trip!

We always appreciate all our guests comments, so we can know which things we should keep and which things we need to fix and improve.

About your tour, we will figure out the reasons and for sure we will not let it happen again.
Please accept our apologize for any inconvenience which happened during your trip.

Thank you for highly evaluation about our hotel locations. Many guests said that they can see all the beauty of Hue city from their room windows if choosing the river view room.

Hope to see you next time and please give us chance to prove the tour quality is fixed and improved.

Thank you and best regards
Nguyen Hoang Thuy Vy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
132 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

This hotel is very large by Hue standards. Very clean with large spacious rooms and felt relatively new although like all Vietnamese hotels some maintenance wouldn't be a bad idea. Fantastic pool and decent breakfast included. Wifi was very poor and basically unusable. We called the hotel from the train station and the price they suggested we pay for the hotel pickup was extraordinary high. They also wouldn't assist with train bookings.

Overall its a reasonably good hotel for the price and I would happily stay here again - it is just let down by the customer service and the poor wifi (a travellers necessity).

Stayed June 2014, travelled with friends
Helpful?
1 Thank Nickcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muongthanhhue, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 20 June 2014
Dear Nickcom,

Thank you for your comments!

Firstly we would like to say thank you for all your good comments about our hotel room, pool or breakfast. It always is a good motivation for encourage all hotel staff to work harder and get more guests's satisfaction. We also appreciate your opinions about wifi and the price for train station picking up. We will pay more attention about this. In fact we have plan to renovate our wifi system and for sure that next time when you come back our hotel, you will get this problem again. About the train station price, we will figure out and find the better solution.

It is really good to hear that you are satisfied with your stay overall.
Hope to have chance to serve you again.

Thank you and best regards
Nguyen Hoang Thuy Vy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

We stayed for 2 nights and loved this hotel. It is well located by the Perfume River. There are several bars and restaurants in the vicinity as well as travel agencies, clothing shops, a convenience store, optician etc.
We had a corner room on the 10th floor that had amazing views out over the river. I recommend paying a but more for a corner room. The room was spacious and had a couch which is a big advantage. It also had an electric toilet :)
The breakfast was good. The only issue we had was the bar on the 11th floor. After waiting at least 10 minutes for our drink, they served up a warm beer with ice in the glass.
There are several travel agencies close by and we used one to arrange a privet tour of 3 of the main attractions. It was slightly more expensive than a group tour but it meant we could name our departure time and how long we wanted to spend at each place. Since it was 39 degrees and very humid, we cut the last stop short. The travel agency also arranged a private car to take us over the Hai Van Pass to Hoi An ($54).
I would definitely recommend this hotel, especially the corner rooms.

Room Tip: Corner room.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank darolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Muong Thanh Hue H, General Manager at Muong Thanh Holiday Hue Hotel, responded to this review, 8 June 2014
Dear Sir/Madam

Thank you for staying at the Muong Thanh Hue Hotel, and we very much appreciate your words of praise and particularly marking 5 points for all the services; and would thank you for taking time to share them on TripAdvisor.
We highly appreciate your compliments to our corner studio suite and prime location in the charming city.
We are also sorry about the issue you had in the Bar. We will immediately rectify the service there to bring our guests the satisfaction.
Once again, we thank you for your kindness and please do let us know if you plan to visit Hue again, we hope to be able to welcoming you back and give you the best service.

Warmest regards,
Nguyen Hoang Thuy Vy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Muong Thanh Holiday Hue Hotel

Property: Muong Thanh Holiday Hue Hotel
Address: 38 Le Loi Street, Hue, Vietnam (Formerly Mercure Hue Gerbera)
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 122 Hotels in Hue
Price Range (Based on Average Rates): £
Hotel Class:4 star — Muong Thanh Holiday Hue Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Muong Thanh Hue Hotel (former name:Gerbera Hue Hotel) is a 108 contemporary-room hotel, located conveniently in the center of the city with a superb location by the river, the hotel provides an awe-inspiring panoramic view of the city of Hue, the picturesque Perfume River and Trang Tien Bridge from the hotel’s guestrooms. ... more   less 
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