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“excellent hotel”
Review of New Star Hotel

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New Star Hotel
Ranked #59 of 121 Hotels in Hue
Gladstone, Australia
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“excellent hotel”
Reviewed 9 May 2014

Liked this hotel, great room, lovely grapes bought to room, bath robes, a/c and tv. Staff very helpful and friendly and excellent breakfast. Great swimming pool. Location close to centre of town. Enjoyed interesting tour of tombs and citadel. Recommend this hotel to anyone.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Loretta N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewStarHotel, Director of Sales at New Star Hotel, responded to this review, 12 May 2014
Dear Loretta N.,

Greetings from New Star Hotel, Hue, Vietnam.

First of all, we would like to express our gratitude for your positive review for our hotel. We do really appreciate the time you have taken to share your experience with us on TripAdvisor.

We are very glad to hear that you have enjoyed your stay with us. We will keep improving our products and services to give the best service and exceed our guests expectations. We are looking forward to another opportunity to serve you and welcome you back in the near future.

Kind Regards,

Le Truong Nhat khanh (Mr.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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181 reviews from our community

Traveller rating
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    33
    16
    8
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35
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 April 2014

The only weird thing about our stay was they pushed 2 double beds together to make 1 big bed and that never really works for us. We enjoyed the stay, the value was good. The hotel was clean and within walking distance to the restaurants and shops? Our stay included breakfast.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bluemissmew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewStarHotel, Director of Sales at New Star Hotel, responded to this review, 6 April 2014
Dear Bluemissmew,

Greetings from New Star Hotel Hue.

Thank you very much for your feedback following your recent visit to Hue. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

Your comments and feedback are valuable to us, we are continually reviewing opportunities that will benefit all our guests. We do pride ourselves on our product and attentive service and appreciate it being noticed.

We have shared your comments with the entire team and we make sure that they will be happy to read your review. We look forward to another opportunity to serve you and welcome you back in the near future.

Kind Regards,

Le Truong Nhat khanh (Mr.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 27 March 2014

This hotel was centrally located with lovely big rooms, unlike a lot of others we came across in Vietnam. It had. A comfortable Queen bed plus a another bed as well. Air conditioning worked well, and had a mini bar with OK priced drinks. It was a short walk to the river for sightseeing and to the many restaurants around the area. There is a nice pool there if you feel like a swim and our room had a balcony which was good.
The staff were nice, and especially in the restaurant where we had a lovely dinner.
However, the breakfast was fairly average and I missed my western cereals and yoghurt. More fruit would have been good.
This was a nice city to visit and there were lovely sights to see.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Beney49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewStarHotel, Director of Sales at New Star Hotel, responded to this review, 6 April 2014
Dear Beney 49,

Thank you for taking time to review our New Star Hotel Hue, we are delighted to hear that you found so many aspects of your stay enjoyable.

Comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments.

Once again, thank you for taking the time to write a review on Tripadvisor and we look forward to welcoming you back to the hotel in the future for any of your business or leisure travels.

Kind regards,

Le Truong Nhat Khanh (Mr.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 March 2014

Located in the center of Hue City, the room ,we stayed, was right size, modern and clean. Price was reasonable. Standing right in downtown with a lots of shopping, market stalls, street-foods and a food court nearby. Staffs were helpful and kind. The restaurant was nice and food was delicious. Want to thank to all the team. High recommend and will come back again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Cattleyas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewStarHotel, Director of Sales at New Star Hotel, responded to this review, 28 March 2014
Dear Cattleyas L,
Greetings from New Star Hotel Hue.
We were very happy to have the pleasure of hosting you during your recent trip to Hue City and are pleased that our high quality of room accommodation, in room amenities and excellent city location delighted you.
Many thanks for taking the time to share your experiences with us and other reviewers. We hope you had a interesting trip back and we certainly look forward to welcoming you back on your next time.
P/s: Should you have need any information or assistance, please contact us via email: sales@newstarhuehotel.com
Yours sincerely,
Le Truong Nhat Khanh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 January 2014

Their friendliness overrides any niggles that we expected from a reasonably priced hotel. We were there as young retirees and as such were not on holiday, just staying away from home. There are not many activities for us in Hue but walking around endlessly with the occasional pushbike run to the beach (12 kilometres but highly recommended) over our 3 weeks was worth the effort and pleasantly enlightening. We let the hotel organise the pushbike hire, a taxi and our bus ticket out for which we were rewarded with proper prices instead of being fleeced by all and sundry. We mentioned a birthday after one week and were given an ornate cake amidst a host of smiles and genuine friendliness. Overall the room was cleaned effectively daily, what was on the box was in the package and the breakfast was extensive enough to select a good meal from all the Vietnamese weird stuff. We would come back here, despite our adventurous spirit, just for the fun of it.

Room Tip: Only half the rooms have a balcony so ask for one. If anything does go wrong tell them (nicely) and...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank petelucas3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewStarHotel, Director of Sales at New Star Hotel, responded to this review, 28 March 2014
Dear Petelucas3,

Greetings from New Star Hotel Hue.

Thank you for taking your time to review our hotel and for your continued supports to our hotel. I am glad to read that you had great time with us and nice compliments to our staff, our room, our restaurants ,… on your occasions.

I wish your trip went well and we will have a chance to welcome you to New Star Hotel on your next visit.

Let us welcome you back to our hotel on your next visit to Hue, Vietnam. We would like you to discover something wonderfully new while staying with us again.

Once more time, thank you for your staying with us.

P/s: Should you need any information or assistance, please do not hesitate to contact us via email: sales@newstarhuehotel.com

Best wishes,
Le Truong Nhat Khanh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 December 2013 via mobile

Arrived from Hanoi on the overnight train in Hue. I had called this hotel the day before and said I would be staying two nights in Hue and would like to stay with them. This was fine and the price would be $25 per night for a double room, so we agreed to see them tomorrow morning. After doing some research on Hue traveling on the train, we decided to stay one night to take in the sights and move on to Hoi an. On arrival at the hotel we said to the staff (which were nice and friendly) that it is now just one night we wish to stay, the price went up to $35. I did question the price, but as I'm not on a budget and my girlfriend did not want to cause a scene, we paid.
The hotel it's self is clean tidy and has friendly staff. Room was again clean and tidy. Did not use the pool, but looked clean. Good location to see the sights and sample food/bars and shops. They booked a private car to take us to Hoi an ($65) which seemed fair for a 3 to 4hr trip stopping and sight seeing as we pleased along the way.
Great hotel just not so happy about the change of price. It may have been miscommunication, but I did double check when booking, to make sure the total for the originally planned two nights was a total of $50.

Stayed December 2013, travelled as a couple
Helpful?
10 Thank DannyRix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewStarHotel, Director of Sales at New Star Hotel, responded to this review, 28 March 2014
DannyRix,

Thank you for writing your kind words following your recent stay at New Star hotel. I am pleased to read you enjoyed your time with us and that you our spacious rooms and our great location was well received. I can only extend my sincere apologies that matter of room rate was occurred upon check in, but hope this did not effect your stay. Maybe have a misunderstanding about room rate which took place through our call. I contacted to our receptionist about your review, I am working in one's capacity as Hotel Sales person, I confirmed your room rate is usd 35 per night. We did not sell any booking with rate of usd 25 before. I am also sorry for this inconvenience & hope you could ignore this matter.
I very much look forward to welcoming you on your next visit to Hue.

P/s: Any booking, you could make reservation directly to us via email: sales@newstarhuehotel.com

With warmest wishes,
Le Truong Nhat Khanh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 November 2013

We were meant to stay just one night in this hotel but we were caught by the rain and could not catch our flight out of Hue because of floods. It was a bit of an annoying situation but Thuy My, the young French-speaking lady at the reception was more than helpful dealing with the airline and taxi for us. So we enjoyed 2 nights of their comfortable room (but unfortunately the weather did not let us try the swimming pool)
Thank you again Thuy My for your very kind help!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank blandouille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Star Hotel

Property: New Star Hotel
Address: 36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 121 Hotels in Hue
Price Range (Based on Average Rates): £
Hotel Class:3 star — New Star Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
For tourists in Hue wishing to choose a hotel in the heart of city, the New Star Hotel Hue is the perfect place, beautifully located on Chu Van An Street and within easy reach by foot of the various attractions the ancient capital has to offer. New Star Hotel Hue was opened in 2008. Together with the strong development of tourism in the city, our property has been built as three - star hotel equipped with modern amenities of international standard. Our team always strikes to offer our guests the best moments during their stays by the friendly service and high-quality accommodation. Destination: - Forbidden Purple City: 1 Km - Thien Mu pagoda: 3 Kms - Dong Ba Market: 1 Km - Tu Duc tomb: 4 Kms - Khai Dinh tomb: 4 Kms - Thanh Toan Tile Roofed Bridge: 6 Kms Other places: Bank: 1 Km Hospital: 1 Km Restaurants: 100 m ... more   less 
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