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“Excellent Service”

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Holiday Diamond Hotel
Ranked #4 of 123 Hotels in Hue
Certificate of Excellence
Reviewed 8 December 2013

I've stayed on Holiday Diamon expecting a base to explore Hué and I actually was surprised. The service. Stayed for just 1 night, but felt I was genuinely cared. They booked our tours, showed the best approach to visit the sites and even where we could have a good meal.

Everytime I entered into the hotel a was warmly received with a nice drink. Good choice!

  • Stayed: December 2013, travelled as a couple
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Thank 36_WM36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 December 2013 via mobile

BEST bed&breakfast hotel! Although location is not excellent (in small, hidden & narrow road), the service is extra-ordinary!

The hotel manager, the lady, help us settle the conflict between us and the ripped-off sit-loh! (asking for $1, but want us to pay $5!!).

We book 2 rooms for 1 night and have to catch the train by 20:30pm. When I ask for late checkout, the hotel lady give us 1 room FOR FREE! That's more than "service".

Thanks you my dear lady. Will recommend this hotel to all my friends.

Stayed: December 2013, travelled with friends
1  Thank Khunpapa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

This is the biggest surprise we ever had when going to an hotel.

We booked this place only by checking its rating (higher than a 9) and the hotel worth even more. This is not only the best hotel we ever been, this is the hotel where I felt better.

Just when arriving, the staff came to the taxi to help us with the baggages and they served us a welcome drink and snacks (lemon juice and fresh fruits). The rooms are spacious, big, cozy and really comfortable. Everyday they give you a plate with fresh fruit, tea, coffee and water. Also with fridge, hair dryer, flat TV with international channels, and even a laptop (running Windows XP) to use in your room. And of course, Wi-Fi. The breakfast is just awesome. They have a big list and you can ask whatever you want as many times you want. They cook it and prepare it when ordering. They start at 6:30 until the next day! (you can wake up at 14h and have breakfast!) The staff is very helpful, friendly and warm. They help you organize your stay in Hue and they book for you any external service (motorbike/bike rentals, bus tickets, taxi, etc). Also, they take care of you! if it rains, they give you umbrellas. When returning to the hotel at the end of the day, they offer you some drinks and fruit. We stayed only 3 days paying 24$ per day. For the service, the quality and the experience you get, we didn't understand why are they making it that cheap. Best value!

Do not hesitate and choose this hotel! If we ever return to Vietnam, we would like to go to Hue only to return to this amazing Hotel!

  • Stayed: November 2013, travelled as a couple
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Thank Joan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

I'm travelling solo. I liked this hotel very much. Rooms are good and cleaned daily. A very nice bathroom and good wifi signal. All staff were super friendly, with decent to excellent English.

The hotel was difficult to fault. I needed to ring the UK, and they went out of their way to help me get through, for which many thanks. There was a nice breakfast, although not buffet style which is my preferred type - but that's just me, I guess.

It's not noisy, but only a very short walk just around the corner from the main restaurant and bar streets, and if you want to go further afield, Hue is not that big anyway.

They'll offer good advice and help you plan your time in Hue, but they aren't pushy if you do your own organising.

If it's in your price bracket, go for it. I would definitely come back to the diamond.

  • Stayed: November 2013
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Thank appyness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

Stayed here for 1 night.
Family room not massive but didn't matter as staff were excellent. Fresh juice on arrival.
Doesn't offer evening meals but ordered a delivery for me for 80,000 dong which was plated & served as if they made it. Delicious. (Had important work to do).
Highly recommend this hotel

  • Stayed: December 2013
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Thank MontyMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

Very friendly and helpful staff trying to do their best to support you in enjoing your stay in Hue and to plan trips to make the most of your stay. Also very good located with lots of nice Restaurants and Bars around the corner.

  • Stayed: November 2013, travelled solo
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Thank naj0311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

We had a great stay at the Holiday Diamond Hotel. We were welcomed with a breakfast in the hotel which was much appreciated after our long overnight train trip. We had great fun with our tour in Hue, despite all the rain. However, the best was our dinner that was delivered at the hotel after we didn't manage to reach a restaurant since the streets were flooded. The service by the personnel was super!

  • Stayed: November 2013, travelled as a couple
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Thank Cohemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Diamond Hotel

Address: Number 6 Lane 14 Nguyen Cong Tru street, Hue 0084, Vietnam
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #4 of 123 Hotels in Hue
Price Range: £11 - £18 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Diamond Hotel 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Located in the center of Hue city and in little street. Precisely because of this, will give visitors a sense of the quietest, most comfortable, the safest in the middle of downtown... ... more   less 
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