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“Great location, good rooms” 4 of 5 bubbles
Review of Huong Giang Hotel Resort & Spa

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Huong Giang Hotel Resort & Spa
Ranked #51 of 122 Hotels in Hue
Sussex
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great location, good rooms”
4 of 5 bubbles Reviewed 18 November 2013 via mobile

Situated right on the Perfume River, this hotel is a great base for discovering Hue. Surrounding the hotel are bars, cafés, restaurants and shops - everything that you need is on your doorstop. And the old city including the Citadel can easily be reached on foot, but you will find plenty of offers of alternative means of transport.

Inside the hotel, rooms are spacious and it is worth asking for a river-facing room to ensure you get a great view.

Some of the hotel's facilities could do with updating - for example the gym has broken equipment, and there are no towels or water available so best take them from your room. The breakfast was OK, and we took all other meals outside so unable to report on lunch and dinner.

Back to the rooms - our bed was enormous and very comfortable. Tea and coffee facilities were provided, as was a safe. The room was clean and had quiet and efficient air conditioning.

All in all, not a bad hotel.

Stayed November 2013, travelled as a couple
Helpful?
Thank SussexGandalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 20 November 2013
Dear Mr SussexGandalf,

Thank you for your belief & choosing Huong Giang Hotel Resort & Spa as your accommodation last time.
It is very happy to know you enjoyed our hotel location, rooms, in-room facilities & its cleanliness. We are proud of the hotel location that we are sure the other hotels in Hue do not have. The plan of renovation the hotel with some new facilities, carpets, … was approved & will be conducted in December of 2013.
Regarding to the equipment in the gym, we checked & requested Housekeeping manager to repair. For the towels in the gym, we serve on call & there is also the Bar just beside the gym, so we will serve drinks in case of orders. By this time, we would like you to accept our apology for inconvenience caused to you.
Once again, sincerely thanks for your attention & sharing experience on TripAdvisor. We look forward to receiving you, your relatives & your friends to Huong Giang Hotel Resort & Spa next times.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
Las Vegas, Nevada
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 17 November 2013 via mobile

I would agree with most of the previous reviews. The place is dated and needs new flooring either carpet or tile or wood. The rooms are large for Asian hotels. The location is great with great views of the Perfume River (see my photos). The breakfast was very good with egg or omelets made to order and is included in the cost of lodging. Great value as room was $40 USD. We would definitely stay again.

Stayed November 2013, travelled as a couple
Helpful?
Thank Dougquon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 21 November 2013
Dear Mr Dougquon,

Warmest greeting from Huong Giang Hotel Resort & Spa.

Sincerely thanks for taking time to share experience on TripAdvisor.
With your notes, we hope you did not waste your time to stay with us although some things are dated & we are very happy to inform you our plan of changing new carpets was approved & will be conducted in December of 2013. We appreciate your comments on hotel location, rooms, breakfast, prices, … in which you helped us to introduce potential clients about Huong Giang Hotel Resort & Spa.
Once again, thank you so much for choosing Huong Giang Hotel Resort & Spa as your accommodation last time & we look forward to receiving you again on your next returns to Hue.

Warmest regards,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 9 November 2013 via mobile

Good location, attentive staff and large clean and well resourced rooms. So all the basics for a hotel stay are sound. Only caveat is that some people will find the design and interior design very dated and there is the horror of the 21st Century; no WiFi in the room!

Stayed November 2013, travelled solo
Helpful?
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 18 November 2013
Dear Mr Christopher S,

Warmest greeting from Huong Giang Hotel Resort & Spa.

It is very happy to know you enjoyed the hotel with its location, staff & cleanliness. We are regrettable that you did not like the design & the interior design with rattan. The special trait of the hotel is a combination of the modern architecture and the traditional decoration inside that rattan is chosed as the highlight. We know some clients do not like our design but Vietnam is traditionally associated with bamboo or rattan. So, we hope you could share with us.
There is Wifi in the room & we requested our IT manager for double check the situation in your room. We hope you could accept our apology for inconvenience caused during your stay with us.
We would like to thank you for sharing experience on TripAdvisor & we hope to receive you again at Huong Giang Hotel Resort & Spa on your next times to Hue.

Sincerely thanks,
Nguyen Thi Dieu
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grafton, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

Found this hotel quite nice. My husband and I were travelling with my mother and we were all amazed with the size of the rooms. We had two rooms that were next to each other overlooking the Perfume River. There was plenty of space and it was convenient having two bathrooms. Breakfast was good with plenty to choos from. The location of the hotel was great being close to many restaurants and shops. Enjoyed our stay and would recommend it to others.

Room Tip: Go for the rooms with the river views
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sharon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 10 October 2013
Dear Sharon J,

Thank you so much for choosing Huong Giang Hotel Resort & Spa as your accommodation recently & thank you for spending your time to share experience on TripAdvisor.

We are really happy to read your comment that proving you satisfied with our hotel services during your stay with us.

Your comment on TripAdvisor was shared to all our hotel staff members as great motivation for their effort. And we will try more to bring more perfect services to all customers who stay at the hotel.

Once again, sincerely thanks for your intention of recommending Huong Giang Hotel Resort & spa to the others. We hope to receive you again on your next returns to Hue.


Sincerely thanks,
Nguyen Thi Dieu, Mrs
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Igualada, Spain
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

It is a very good located hotel, in Perfume River. Rooms and facilities are quite clean, luxurious and nice.
The only bad point is the poor english level staff. English is not my mother language but I managed in many places. In this hotel, it has been difficult for my to be understood.
Other bad point is the personal in massage area. Me and my wife got a massage and the girls asked directly for a tip, and we felt a little bit pushed. In our experience, people never asks for a tip. The tip is given by customer decision.
They could as well improve a little bit the breakfast variety.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dserarols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 8 October 2013
Dear Mr Dserarols,

Warmest greeting from Huong Giang Hotel Resort & Spa,

Thank you for choosing our hotel as your accommodation last time & thank you for taking your busy time to share on TripAdvisor.

It is great to know you enjoyed the hotel location with its rooms & facilities. However, we are really regrettable with your note about English level of our staff which made you difficult to be understood. Moreover, asking tip at the massage service is not acceptable. It is not our standard & we would like to say apology for inconvenience caused to you. We corrected & the staff who pushed you were reacted strictly.

Also by this time, we commit there will not bad situations happen again. Beside, we will focus to train our staff in foreign language & professional skills as well.

Once again, thank you for your true comment so that we can correct our services timely. We hope we would have opportunities to receive you to Huong Giang Hotel Resort & Spa on your next returns to Hue.

Sincerely thanks,
Nguyen Thi Dieu, Mrs
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

Nice hotel right on Perfume River with views of the bridge, if you want to go for a boat trip on river, hotel can arrange for boat to pick you up at hotel which was fantastic. We upgraded to a River View room which was a wise choice. Rooms a bit dated, but clean & comfy with good A/C & nice & very quiet at night. Tea & coffee facilities in room. We were concerned about the safe provided in the room, it was just sitting on the floor not secured to anything!! Breakfast was a bit sad, not much variety on offer & some perishable food items not on ice or held at correct temperature. Restaurant & bar very pricey compared to other places. Bar & restaurant had nice outlook over lily pond (which was dirty) & river but so many mosquitos.

Room Tip: Definitely a room with a river view!
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LittleJourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 7 October 2013
Dear Ms Little Journey,

Firstly, we would like to take this opportunity to thank you so much for your confidence & choosing Huong Giang Hotel Resort & Spa as your accommodation recently.

It is our happiness with your comment on hotel location, boat trip service & your enjoy of the river view room with air conditioning.

Dear Ms Little Journey, as we were repairing all shelves of the safe during your stay at the hotel, the safe was just temporary put on the floor & they are now put on shelves as previous. For breakfast, butter, yaourt, fruits, Flan cream are on ice to advoid of perish (ice was wrapped by silver pappers, so we are afraid you could not recognize). We know the services at our restaurants & bar are more expensive than the others but we hope you satisfied with their quality, locations to enjoy your drinks & to relax yourselves. For the pond, we periodically dredge but Hue is in raining/storm season now, & the dirty pond was the result of the storm just before your stay in the hotel that we have not overcome yet. Now, the whether is nice & the pond was cleaned for nice overlooking.

We hope you would accept our apology for any inconvenience caused during your stay at the hotel. We would like to thank you again for your value comments & we look forward to receiving you on next returns to Hue.

Sincerely thanks,
Nguyen Thi Dieu, Mrs
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

This hotel was in a pretty good location and easy walking distance to restaurants. It was on the river and the boat stopped right at the hotel which was a nice feature. Other than being overall "tired" and worm in its appearance, the only item that I would identify about the hotel that was really NOT NICE was the dirty water "man-made lake" outside the hotel where guests overlooked while eating their meals. It seemed like a place that had potential to breed many insects! The hotel pool seemed nice but the lack of air conditioning in the gym was not acceptable and made it impossible to use. When I asked an employee if it could be turned on she indicated that it wasn't available.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wyercek_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dieu Nguyen N, General Manager Secretary at Huong Giang Hotel Resort & Spa, responded to this review, 3 October 2013
Dear Ms Wyercek_11,

First of all, I would like to thank you for your choosing Huong Giang Hotel Resort & Spa as accommodation last time.

We are very happy to know you like the hotel location with its nice feature of the boat by the river & the pool as well. For the “man-made lake” by the river bank where guests could overlook while eating their meals, it was dirty as there was a big storm with raining before your stay at the hotel in the Middle Centre & we have not dredged yet. We have the advantage of location by the Perfume River but it comes our disadvantage in raining season. And we hope you could sympathy with us.

For the air conditioning in the Gym, we already installed one for easier use as your comment.

By this time, we would like to say apology for any inconvenience caused to you during the stay with us & once again, thank you for sharing experience on TripAdvisor.

We look forward to receiving you with your family/friends to Huong Giang Hotel Resort & Spa next returns to Hue.

Best regards,
Nguyen Thi Dieu, Mrs
General Manager Secretary
Email: sec@huonggianghotel.com.vn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Huong Giang Hotel Resort & Spa

Property: Huong Giang Hotel Resort & Spa
Address: 51 Le Loi Street, Phu Hoi Ward | 51 Lê Lợi, Phường Phú Hội, Hue, Vietnam
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Luxury Hotel in Hue
#20 Spa Hotel in Hue
Price Range (Based on Average Rates): £
Hotel Class:4 star — Huong Giang Hotel Resort & Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
Huong Giang Hotel Resort & Spa The Huong Giang Hotel Resort & Spa is strategically located in the city centre of Hue, rightly on the poetic banks of the Perfume River. The Hotel is a superb place for tourists to contemplate the panorama of the beautiful city of Hue and visit the historical monuments, places of tourist interest, and famous landscapes of the Charming Hue Ancient Capital. The Huong G ... more   less 
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Also Known As:
Huong Giang Hotel Hue
Huong Giang Hotel Resort And Spa
Huong Giang Hue
Hotel Huong Giang

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