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“Lovely hotel, excellent staff”
Review of Midtown Hotel Hue

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Midtown Hotel Hue
Ranked #26 of 122 Hotels in Hue
Certificate of Excellence
Reviewed 25 August 2014 via mobile

The staff at midtown were excellent, so friendly and helpful, even the doorman who became our restaurant guide!
The hotel is very modern, really clean and the pool on the roof is a brilliant feature as the views are amazing! Great breakfast buffet too, lots of choice.
Such good value for money.

Stayed: August 2014, travelled as a couple
2  Thank Purplemangos22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Director of Sales at Midtown Hotel Hue, responded to this reviewResponded 17 September 2014

Dear Purplemangos22,

Firstly, on behalf of Midtown Hotel Hue Management, we’d like to express our sincere thanks for the time you experienced at hotel.
We are very happy to hear that you did enjoy your staying with Midtown Hotel Hue. We are also greatly delightful to know that you are pleases with our services.

We look forward to welcoming you back to hotel when you visit Hue next time. We do hope to serve you with our warmest pleasure.

Once again, thank you very much and we wish you all the best.

Best regards,
Thanh Thao Ho, Ms

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201 - 207 of 381 reviews

Reviewed 20 July 2014

I stayed at Midtown Hotel for just one night, when I step into the hotel, the reception lady gave me a glass of orange juice for refreshment. I'm surprised that the reception staff can speak fluent English, which I never experienced in hotels of Mekong Delta.
The wifi was weak in my room, so I have to go to the lobby to connect internet.

Stayed: July 2014, travelled with friends
1  Thank acelee1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Director of Sales at Midtown Hotel Hue, responded to this reviewResponded 9 August 2014

Dear acelee1972,

Thank you for your valuable feedback. we do appreciate the time to share your experiences with us.
It’s very nice to hear compliments about reception staff and the way we welcomed guests on arrival.
Regarding wifi in room, it’s our responsibility to take note that have been mentioned for improvement and will work hard to take the corrective actions.
Thanks for your stay with us truly and we hope to welcome you back Midtown Hotel Hue.

With best regards,
Ho Thanh Thao, Ms
Director of Sales

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Reviewed 17 July 2014

Really enjoyed our stay at the Midtown. Staff are very welcoming and nice. Good breakfast with a large selection of Eastern and Western foods. The room was very comfortable and the pool upstairs was fab during the day and at night. Had a great stay here, it was a nice luxury break from backpacking.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Angelainasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Director of Sales at Midtown Hotel Hue, responded to this reviewResponded 9 August 2014

Dear Angelainasia,

Firstly, thanks a lot for the time you sharing comment about experience at Hue city, especially wonderful time at Midtown Hotel Hue.
We have been delighted by your comment posted by the title you gave it; “Very enjoyable, luxury break from backpacking”. Thank you for your kind words.
Once again, thank you for your positive rating for your overall opinion and we look forward to the opportunity of welcoming you back Midtown Hotel Hue as you have plan to travel to Vietnam one more time.

Best regards,
Ho Thanh Thao, Ms
Director of Sales

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Reviewed 10 July 2014

I stay more than 4 months in the Midtown Hotel. In all the time was all more than perfect.

The Breakfast was great.

The view from the Roof top is great and the pool there also.

The Service was unbelievable perfect.

I say for this time thank you for all.



Harry 704

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Harry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Director of Sales at Midtown Hotel Hue, responded to this reviewResponded 8 August 2014

Dear Harry Z,

Warmest greeting from Midtown Hotel Hue.
We are very grateful to you for your long stay with us and thank you for time posting review on Tripadvisor page.
We are pleased to know that you have had a perfect time and and our staff have been delighted for making your stay as memorable as possible.
Once again, thanks a lot for your time at Midtown Hotel Hue and we are looking forward to hearing from you for the second time to Hue City.

Cheers,
Ho Thanh Thao, Ms
Director of Sales

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Reviewed 22 June 2014

We stayed for 3 nights recently at the hotel and enjoyed our stay. The service was very attentive and welcoming. However, a couple of issues such as leaky bathrooms and the bedroom smelling of cigarette smoke a lot ( we are both non-smokers) have put us off from wanting to return. Breakfast was ok. Overpriced for what it was - we stayed in a different Hue hotel for almost half the price before moving to midtown (moved for the pool) and the cheaper hotel was miles ahead in all aspects.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank mandeep1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Giám đốc bán hàng at Midtown Hotel Hue, responded to this reviewResponded 28 June 2014

Dear Writer,

On behalf of entire team at Midtown Hotel Hue, we’d like to convey our sincere thanks for your stay with us and your shared opinion.
It is great to learn that our service’s very attentive and welcoming. However, what’s a pity to hearing from you unexpected issue in room. We had a briefing with hotel management and assured this has been addressed and surely we will improve this service.
We do hope to welcome you back and have chance to serve you in the future.

Best regards,
Ho Thanh Thao, Ms
Director of Sales

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Reviewed 13 June 2014

My son suggested that we stay at this new and lovely hotel and book a room with a River view. Great suggestion! The staff anticipated all our needs, were very courteous, and spoke excellent English. The room was large and comfortable with a balcony to enjoy the view. It was a good location to visit the many impressive historical sites. Shopping and restaurants were easily accessed. The roof top bar has an incredible view. The swimming pool is beautifully set just below the bar. We enjoyed ourselves so much that we opted for an extra day. Very nice and highly recommended.

Room Tip: The River view rooms are worth the extra money.
See more room tips
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Director of Sales at Midtown Hotel Hue, responded to this reviewResponded 26 June 2014

Dear Writer,

Firstly, thanks a lot for your great comment on us. It's our pleasure to learn that you have been enjoy your stay at Midtown Hotel Hue and especially all the best words about hotel facility & staff.
It is encouraging us as guest’s satisfaction is our prior concern.
Once again thanks a lot for your feedback and we are looking forward to welcome you back Midtown Hotel Hue.

With best regards,
Ho Thanh Thao, Ms
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I spent two nights here last week (May 2014) whilst visiting the impressive historical sites of Hue. The Midtown Hotel is in a good location for exploring the city, however I do not think the hotel is of 4* quality. It is, in my opinion, a good 3*.

I got the impression that the hotel is relatively new and so perhaps it needs further time to 'bed in'. The rooms are perfectly acceptable, and we had a balcony room which overlooked the city. The breakfast is disappointing. The fruit, in particular, was very dry due to it being out all morning.

The hotel staff are excellent, very friendly and helpful. The swimming pool on the top floor is good, but feels quite cramped. The views at sunset are stunning. We did not eat in the hotel as the surrounding area has plenty of bars and restaurants to try, all of which are a good value.

If I was to visit Hue again, I'm not sure if I would choose the Midtown Hotel again. Despite being very reasonably priced, I'm not sure if it delivers good value for money.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThanhThaoHo, Director of Sales at Midtown Hotel Hue, responded to this reviewResponded 6 June 2014

Dear Writer,

Firstly, thanks a lot for your kind attention and your decision for staying with us
We appreciate very much the time to post your valuable opinion on Tripadvisor. Especially, your comment with encouraging words about staff has been shared to our entire team.
We have a little bit regretted that you had an unsatisfied experience in Hue. With regard to breakfast I would appreciate, at your convenience, if you can provide me your contact email address so that I may be able to write to you.
Again, thanks for your comments and the chance you provide to us to make improvements in product and service.

With kindest regards,
Ho Thanh Thao, Ms
Acting Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Midtown Hotel Hue

Address: 29 Doi Cung Str, Hue, Vietnam
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 122 Hotels in Hue
Price Range: £31 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Midtown Hotel Hue 4*
Number of rooms: 88
Official Description (provided by the hotel):
As its name, Midtown Hotel Hue is located in the middle of tourist town of Hue City – considered a holy city of Vietnam Tourism, famous for two world cultural heritages recognised by UNESCO.With a 14-storey building and a few minutes walk from the lovely and poetic Huong River, almost the bedrooms and service areas guide the visibility distance to the Huong River, Kim Phung Mountain, Ngu Binh Mountain and Truong Tien famous bridge, … Midtown Hotel Hue is perfect place to enjoy the whole view of Hue City.Graceful-aesthetic structured design, suitable luxurious modern equipment systems, adequate services: bedrooms, restaurants, bars, multi-function meeting room, massage spa, swimming pool, souvenir shop, tour desk, … We strive to serve you considered the ideal rest and meet your every need anticipated.You will be warmly welcomed by our hospitable staffs and always see smiling faces, friendly, enthusiastic, reliable at all services during your stay at Midtown Hotel Hue. ... more   less 
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