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Hue Serene Palace Hotel
Ranked #5 of 121 Hotels in Hue
Certificate of Excellence
Luzon, Philippines
Level Contributor
172 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Good Hotel”
Reviewed 7 June 2014

My family’s stay in this hotel was very pleasant and enjoyable even though we only stayed for one night. The hotel kept up with the expectations I had based on the reviews of travellers who came ahead of us. As forewarned, I anticipated the narrow road leading to the hotel from the main road. But this road seemed interesting with its line of cafes. Too bad, we did not have the chance to try them. We had some difficulty finding the hotel because of the rather small sign posted among the clutter of other signs, but that was no big deal. The staffs, particularly the front liners Ken and Jenny, were all so welcoming and so were the other staffs that were equally warm, attentive and very helpful. Most of them spoke English which made our stay even more convenient. Welcome drink and fruits were served when we checked in. Having been out in the hot and humid summer day, the drinks were refreshing but it could have been more so if it were ice cold.

The room we had was spacious, beautiful and tastefully decorated with pastel colours contrasted with patches of brown. The hotel is relatively new and the room and bathroom were spic and span. The room came with complimentary fresh fruits, bottled water, sachets of ice tea and 3 in one coffee. It had a hot pot, mini-bar and flat screen TV with good English programs. ,

The restaurant was also very good. It is has just opened and the cooking was excellent. We enjoyed all the Vietnamese cuisines that we tried, like the banana flower salad, the vegetarian spring roll, the seafood fresh spring roll, fresh noodle with grilled pork and the traditional pancake with shrimp and pork. But what I missed was the authentic Bun Bo Hue, the Hue noodle soup. My first taste of this Hue noodle delicacy was in Ho Chi Minh and was looking forward to having the “real one” in Hue. I wish the Serene Restaurant will serve the original bun bo hue.

This hotel is highly recommended, excellent service, good room, good food, wi fi access everywhere and very reasonable price.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank OWSI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,150 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
1 review
Reviewed 4 June 2014

We really appreciated the warm welcome and the quality of the staff (very attentive and customer oriented).

Rooms are big, new and well-equiped (TV, Personal computer, beautiful bathroom).

I highly recommend this place in Hue ! For sure you will enjoy and appreciate your journey.

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
Thank Gautier D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 June 2014

We were staying at the Serene in Hanoi when Emily suggested we stay here on our way though to Saigon. We love the Serene at Hanoi (have stayed twice now) and decided to try it out and were not disappointed at all. Started with a standard room but A/C was noisy and when we notified staff we were promptly upgraded to a Deluxe room along with many apologies. Breakfast was freshly cooked and were encouraged to order more, choices were not huge but more than adequate. We had dinner and as its a new restaurant were not many people there but we're looked after by Ivy with her gorgeous smile and cheeky Lucy the food was delicious and reasonably priced. Have stayed at varying rated hotels from budget to five star in Vietnam the only downside is no pool but once again the staff make it a wonderful experience at the Serene in both Hanoi and now Hue

Room Tip: Pay the extra for a Deluxe Room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PaulChris275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

This is the best hotel in Vietnam. Definitely stay here again.
- Room: Biggest I haven't seen before with PC, complimentary fresh fruit & water, 2 double beds with balcony... Everything is perfect!
- Breakfast: Big breakfast with lots of choice: Egg, pancake, Vietnamese soup, fried rice... Food is very fresh and delicous, good value!
- Staff: Super staff. Especially FOM Mary who helped me arrange everything in Hue. She gave me a color map with full information about Hue, arranged private car for the tour visit all royal tombs and Hoi An city. We see their smile everyday, so sweet. Keep smiling girls!
Totally, this is the best choice if you intend to stay in Hue. Let talk to them if you have some question.
I love Vietnam and love Serene Palace Hotel!

Room Tip: 302 is perfect for me!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supger J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 June 2014

We stayed here for a couple of nights and enjoyed it very much. The rooms were lovely (with a PC and big TV) and a nice bathroom.

They have a good in house restaurant which is quite new but serves nice food. I think they are starting cooking classes soon too.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jacksunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange Australia
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 June 2014

We were very happy with our one night stay at the Hue Serene Palace Hotel. The rooms were very clean and comfortable and the staff were very friendly, attentive and keen to please. We had travelled from Hanoi that morning having got off the overnight train from Sapa so when we arrived at Hue around lunchtime, the hotel offered us a welcome drink followed by breakfast at no extra charge. We also enjoyed our breakfast the following morning before checkout. Both were good so really no complaints here.
The one thing we thought could be better was at the Reception Desk. Not all the front desk staff spoke good English. While those who appeared to be supervisors spoke English well and were extremely helpful, there were others on Reception and information desk who we struggled to understand. Usually the staff who spoke English well were the ones who gave directions and information, but when those people were not on duty, it was difficult to get information from some of the other staff.This did not in anyway detract from our overall positive experience here. We enjoyed our stay at Serene Palace Hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Travellover191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2014

We only stayed here for 2 nights but had a lovely stay. The staff really helpful and friendly and the hotel very clean and comfortable. We had a balcony with a great view of the city of hue,
. The location was great for access to the perfume river where we took a boat trip to them citadel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hue Serene Palace Hotel

Property: Hue Serene Palace Hotel
Address: 21/42 Nguyen Cong Tru street, Hue 0084, Vietnam
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #5 of 121 Hotels in Hue
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hue Serene Palace Hotel 3*
Official Description (provided by the hotel):
A brand new hotel that features luxurious rooms and suites. We offer convenience to our guests by providing modern elevators, restaurants, and other great amenities. Offering fantastic value of money, It is located right in the heart of ancient Hue City , in lovely and small lane ,only a few minutes' walk from Huong River, and lavishly decorated with modern furniture. ... more   less 
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