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“A perfect stay in the perfect hotel”

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La Residence Hue Hotel & Spa - MGallery by Sofitel
Ranked #9 of 120 Hotels in Hue
Certificate of Excellence
Woodside, California, USA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A perfect stay in the perfect hotel”
Reviewed 30 December 2012

When we arrived at La Residence, we were on foot, in the heat, after spending the night on the Unification Railway. As we arrived to the front steps, there was a large group of tourists also entering. However, the doorman spotted us immediately, belong the sea of tourists, and helped us with our bags, and we immediately felt at home and well taken care of.
The decor, the history, the service, as far as we know, everything was perfect.
The pool is huge, the breakfast is unbelievably lavish. They don't serve Vietnamese coffee (single espresso with condensed milk) but we asked for it, and it was brought to us, outside by the garden, and it was great to have a late drink and listen to the frogs in the coi pond. We did not eat in the restaurant, but could use bicycles to go anywhere we wanted...a perfect stay.

Room Tip: Our room did not have a view of the Perfume River, just the hotel grounds that are gorgeous, and I d...
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank marhab21_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minh LRH P, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 8 January 2013
Dear Marhab21_12,

Firstly, we are very happy that you have chosen La Residence Hotel & Spa as "your home away from home". It is a real pleasure for our entire team members to be of service to you and your family. As you have mentioned, by the simple act of our doorman to escort you in upon your arrival amongst the large group of persons, we have welcomed you to share your time with us.
Perfect? Well, we strive for perfection here but as you very well know that is quite a task. But we thank you from each and everyone of us that you have felt the gentle and kind touch of Vietnam that we extend to each and every one of our guest here at La Residence Hotel.
I hope that if you are planning to visit us once again and that you will give us the opportunity to serve you at Le Parfum Restaurant. I believe you will experience a truly memorable culinary experience. We take great pride in our culinary team and in our dishes ranging from the authentic "Hue tradition" to creative international recipes.
Once again, thank you for spending time with us here in Hue City and we look forward to seeing you, family, and friends in the future.
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
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Traveller tips help you choose the right room.   Room tips (398)
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Australia
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 29 December 2012

Spent two wonderful nights here in Hui. No problem that the hotel isn't in the centre of town...in fact this is a bonus as it is quite and has all you need for a break from visiting historic sites.

Tried one restaurant in town but it wasn't the foodie paradise promised in the guide books. The Perfume restaurant in La Residence was excellent. Yes it costs a bit more than local places but the quality and variety of Vietnamese and western dishes (with a local twist) was fantastic. A very good wine list and excellent service.

We even ate in with room service on night two...just the thing after an afternoon lazing around the pool. It was very good and reasonably priced. Sometimes when you are away for a while it is nice to eat in!

La Residence supports a local orphanage and there was an art display of some of the young people's artwork in the Hotel when we were there. We bought a great picture which we will enjoy displaying back at home. It supports the kids and was a really good piece of artwork.

We booked a room with river views and balcony on the 3rd floor. Really worth the extra for the view...so peaceful and private.

As Art Deco lovers the renovations in Art Deco style were done really well. Great fixtures, furniture and tiles. Only small problem was the noise in the hallway with people coming and going...as the rest of the time the place was so quite it seemed louder than you might expect.

Great place and people. Big thank you to Phan Thi Thao Nguyen for trying to organize a visit to the Thin Truc Gia house orphanage for us.

  • Stayed December 2012, travelled as a couple
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Helpful?
2 Thank AustraliaMaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 3 January 2013
Dear AustraliaMaree,
On behalf of the entire team here at La Residence, I appreciate very much for taking the time to post your review on Trip Advisor. We are delightful for the extremely positive synopsis of the hotel, its Art Deco and our services; it is very rewarding for the team to read and also acts as a great reference for our future guests who are planning to visit Hue.
It is great that you have really enjoyed your experience, in particular the dining at Le Parfum; the Food & Beverage team are very happy indeed with the feedback that has been receiving regarding the fantastic foods, wine list & excellent services.
Moreover, we appreciate very much you have bought the painting of the children from Tinh Truc Gia orphanage. It was a real meaningful act of you, and our team are really happy to have you as a companion on the journey supporting the disadvantaged children.
Finally, please do not hesitate to contact us if you require anything or if you have any friends/family member visiting Hue in the future.

Warm Regards
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
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Belgium
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 December 2012

Lovely hotel entirely decorated in art-deco, very relaxed and refined atmosphere, superb service and very kind staff, very quiet environment, luxurious but no bling bling, nice souvenir shop, plus for view on perfume river including vegetable garden, delicious breakfast -- bottomline great experience

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
2 Thank LenaBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 3 January 2013
Dear LenaBelgium,

Thank you very much for choosing La Residence during your recent visit to Hue. It is great you have enjoyed so much your stay with us.
We are very happy to read your positive comments in particular the art deco, the refined relaxing atmosphere, the service and the friendliness of staff.
Again, thank you for taking the time to post your comments as it acts as a great reference for our future guests. Please do let me know if you intend to return or have friends and/or family member coming to visit Hue.
Warmest Regards,
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
Report response as inappropriate
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Houston, Texas
Level Contributor
150 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 December 2012

This is truly a first class hotel in the middle of busy Hue. It is the former French governor's mansion and you can feel the elegance of a lost era. The service is impeccable. The grounds are stunning with a comfortable pool in which to relax after a day seeing the sights of the old imperial city and its surrounding monuments. The hotel and spa is an oasis from the bustle and sounds of the city. Try to get a high room in order to have a view to the river and the Citadel.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank 688DavidR688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 3 January 2013
Dear David R,

On behalf of the team, may I express how grateful we are for the time you have taken to post your valuable comments on Trip Advisor. It is very rewarding for us to see your nice feedback regarding your recent stay at La Residence, in particular the elegance, the impeccable service, swimming pool and the hotel atmosphere. Yes, La Residence is definitely a beautiful place to relax for a few days whilst travelling in Vietnam, surely, the points you have listed in your review are very useful for our future guests.
Once again, we appreciate for your post and please do not hesitate to contact me if you have any friends or family member visiting Hue in the future.

Warmest Regards
Phan Trong Minh
Acting General Manager
gmo@la-residence-hue.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 December 2012

Both my wife and I can't say enough about the great time we had at this hotel. The service was top notch and the entrie staff went out of their way to make us and other guests feel welcomed. We are both heavy travelers with Platinum membership status at multiple hotel chains, so it was not our first go with nicer hotels. The biggest surprise for us was we booked it by chance and couldn't be happier. The staff even let us use the facilities for the day after we checked out. Fantastic, A+, cant wait to go back.

Room Tip: River view was perfect
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  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank stilljester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 2 January 2013
Dear Stilljester,

I would like to thank you for your recent post on Trip Advisor; it is great to see that you have really enjoyed the hotel and services and that your experiences at La Residence exceeded your expectation with your A+ mark.

On behalf of the team I would like to share our appreciation for your great comments with the services, the hospitality and the step out in service of the team members. Please be ensured that your positive comments will be share to all the team, and it will be a great motivation for all of us.

We are delightful should there be an opportunity to welcome you back in Hue, please do not hesitate to contact us when the chance come and/or if you may have friends or family members coming to visit Hue.

Warmest Regards,
Phan Trong Minh
Acting General Manager
Report response as inappropriate
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Birmingham, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 December 2012

Stayed for two nights after travelling overnight from Hanoi on the Reunification express. The Hotel is suberb, staff are friendly and extremely helpfull. The room was clean as you would expect and the facilities were 5 star. Hue was worth a visit, but this is a stay- put hotel for the travle weary.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank MGB70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerHue, Acting General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 2 January 2013
Dear MGB70
First of all, many thanks for choosing La Residence for your recent visit to Hue and for the valuable comments that you have posted on Trip Advisor.
It is great to read that you have enjoyed your recent stay with us at La Residence. We appreciate very much for taking your time to outline specific positive points such as the friendliness & helpful staff, room cleanliness & 5 star standard facilities. These experiences that you have shared in your review will be very useful for our future guests when they are looking for a hotel to stay in Hue.
Warmest Regards,
Phan Trong Minh
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bray-on-Thames, United Kingdom
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 13 December 2012

The prompt and helpful email responses to enquiries prior to our stay indicated that we would be very well looked after at La Residence, when we eventually arrived in the fascinating city of Hue and we were not disappointed! On arrival we received a notably friendly and personalised greeting from the reception team and were shown to a wonderful, (Perfume) river-view suite with full length terrace. The scene was now set for a memorable (but all too short) two night stay! La Residence really does occupy a wonderful building in a great location. It has a good pool and excellent gym (great view included) and spa facilities. Whilst there is only one restaurant at the hotel, it does however, offer an excellent choice of food and selection of dishes. The sous chef, Kevin Marchetti, is a real asset to La Residence and I must take this opportunity to again thank him for the special meal he prepared just for us, of foie gras followed by slipper lobster, which was so good!. Hue itself is a city that anybody travelling to Vietnam for the first time (and on subsequent visits!) must visit and when you do, then you really must stay at La Residence, where General Manager (at least for a few more weeks before he moves to the fantastic Nam Hai at Hoi An) Anthony Gill, in addition to being the perfect host, runs a perfect hotel! Thank you Anthony and your 'team'!

Room Tip: Suites over looking the Perfume River are the best!
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSSUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerHue, General Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 16 December 2012
Dear RSSUK

I would like to take this opportunity on behalf of the entire team here at the hotel to thank you for choosing La Residence for your recent visit to Hue and for the valuable comments that you have posted on Trip Advisor.

Our entire team will be extremely motivated to read that you have been more than satisfied with the overall experience of the hotel. Some positive points in your review such as: first impression by the prompt responses, warm welcome, the beautiful suite room, great location, good swimming pool & gym, excellent restaurant are truly useful for our future guests when they are researching the best places to stay in Hue.
Thank you for the comment you have noted for the Hotel Management & Mr Kevin, our sous chef. As a team we really do strive to be five star in the way that we present our hotel and service to our guests. It’s always very rewarding to receive such great comments to support this and I will pass on to the team.

Finally, please do not hesitate to contact me if you require anything further at all in the near future or if you have friends/family coming to Hue.

Warmest Regards
Anthony J. Gill
General Manager
gmo@la-residence-hue.com
Report response as inappropriate
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Additional Information about La Residence Hue Hotel & Spa - MGallery by Sofitel

Property: La Residence Hue Hotel & Spa - MGallery by Sofitel
Address: 5 Le Loi Street. Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hue
#2 Family Hotel in Hue
#2 Business Hotel in Hue
#3 Spa Hotel in Hue
#4 Romantic Hotel in Hue
Price Range (Based on Average Rates): £
Hotel Class:5 star — La Residence Hue Hotel & Spa - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa, MGallery by Sofitel. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel And Spa
La Residence Hue Hotel Hue
La Residence Hotel

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