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“Wonderful Place”

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La Residence Hue Hotel & Spa - MGallery by Sofitel
Ranked #8 of 120 Hotels in Hue
Certificate of Excellence
Hawaii
Level Contributor
252 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Wonderful Place”
Reviewed 11 December 2013

The location for this hotel is great in that it is on the river and yet walking distance to various places in town. Elegant - lovely - old world - pleasant. I would recommend this to anyone. Breakfast buffet is a delight.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
1 Thank Globaljoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 14 December 2013
Dear Globaljoan,
I would like to thank you for choosing to stay with us at La Residence Hotel & Spa during your recent trip to Hue and for taking the time to post your valuable feedback.
We are all delighted that you enjoyed your vacation here with us. One of our aims is for our guests to feel like they are stepping back in time when they walk through our doors while still having modern amenities.
I would like to thank you again for recommending our hotel to future guests.
Kind regards,
Sergio Arias
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 10 December 2013

An amazing island of comfort and tranquility, La Residence offers a very unique hotel experience right in the heart of Hue city.

a. Hotel architecture: this hotel operates in a former French governor residence. Its colonial architecture has been kept in absolute perfect conditions. The decoration throughout the building is simply amazing. You find yourself walking through this large establishment with your head spinning in all directions to absorb the very unique views of the place.

b. Hotel service: employees at reception, in the restaurant, at the concierge desk, all of them demonstrate first class customer service attitudes. We were even welcomed by the assistant GM upon our arrival as he wanted to discuss with me about an email snag that complicated our reservation process… 10 months before we checked in the hotel! We were totally flabbergasted by his personal follow up on a service issue we experienced so many months before our arrival at the Residence.

c. Hotel location: perfectly located just south west of the Citadel, the hotel offers easy access to the main city attractions. It also allows for easy transportation to more remote sites all located west and south west of the city.

Do not hesitate to make La Residence your hotel of choice in Hue. You will be delighted by your experience in this wonderful Accord establishment.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Piden123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 14 December 2013
Dear Piden123,

First of all, many thanks for choosing La Residence Hotel & Spa during your recent trip to the ancient city of Hue, and also for taking time to write this online review.
We are delighted to see that you have felt the “comfort and tranquility” that we treasure so much around here. As you very well mentioned, we are an original art deco property, and i have no reservations to affirm you that we take great pride in it.
Our team is over the moon with ”first class customer service attitudes” compliments. We honestly try our best, and taking your feedback as a benchmark, i strongly believe we are at the right path.
Thanks once again, and do not hesitate to contact me if you find yourself around Central Vietnam in the future.

Best Regards,
Sergio Arias
Executive Assistant Manager
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Normandy Park, Washington
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 December 2013 via mobile

The hotel is gorgeous! Wonderful atmosphere and music in the public areas. The daily breakfast is top quality and service is spot on. The pool area is superb with a beautiful view if the Perfume river. The guest rooms are nice size and comfortable. The only downside, and it's a biggie is the mattress is hard and springy my guess is they're very old. They need to invest in new beds. Otherwise I would have happily given five stars. Note - rooms are very dark at night, which I like, but there is no night light in the bathroom, so pack one.

Stayed December 2013, travelled as a couple
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 12 December 2013
Dear David J
Many thanks for taking the time to post your valuable comments regarding your recent stay with us at La Residence. As with all constructive comments of this nature we are very grateful for the opportunity it provides the entire team to reflect and improve on our services and product.
We would like to thank you for outlining the “gorgeous hotel”,” “wonderful atmosphere”, “top daily breakfast, super pool area, nice size & comfortable room”.
On the other hand, we do regret to hear that our mattress did not meet your expectation. Actually, we do have mattresses toppers available upon request in case our guests need.
Regarding the lighting in the bathroom, we noted that perhaps they are not bright as your expected & we would like to inform you that we do have a plan to replace it with LED lights soon.
Once again, La Residence Team will be very pleased to have a chance to serve you again in the near future.
Kind Regards,
Sergio Arias
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 December 2013

Imagine Catherine Denueve sitting at the bar in a scene from "Indochine", a great movie to see by the way if your planning to travel to Vietnam. If you love architecture you´ll love this beautiful art deco hotel, the former french governor´s villa restored to the last detail with exquisite taste. The room was comfortable though smallish, but the pool view, the quality of the service and food…the breakfast buffet was one of the best in a tour made of 5 star hotels... and hotel installations made up for it. The hotel is located within a 15 minute walk from the city center, something we liked because it gave us a chance to observe the people, river and customs, but there are tuc tucs stationed outside if you´d rather ride. Beware that crossing streets in Vietnam is an experience of its own…basically use common sense and once you start, don´t run, walk at a normal pace, drivers will see you and calculate so that you can safely cross. The hotel shop has silk dresses with excellent design and at great prices.

Room Tip: Well, the view of the pool is beautiful!
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Fundetective
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 2 December 2013
Dear Fundetective
Thank you for your generous remarks pertaining to your recent stay at our art deco hotel, formerly the French Governors residence during the 1920's and 30's. We were delighted that you captured the bespoke setting of La Residence and that you could imagine an Catherine Denueve sitting at the Governors bar as you walked through our doors.
Rest assured that we share all of our guests comments with all departments in the hotel. We feel it provides us with motivation to continue to provide excellent service to our guests and also to make improvements where possible. Our staff is our greatest assets as it is with their skill and knowledge but most importantly their constant smiles, friendliness and willingness to make our guests experiences as memorable as possible that really make us stand out among the rest.
Our guests often compliment us on our choices of fine local artisans products that we offer in our “le boutique” so I'm very happy to hear you thought so highly of our wares. Our property is located on the highest bank of the fabled Perfume River and is in a perfect spot for our guests to relax in its tranquil garden setting.
We would love the opportunity to welcome you back if you ever decide to return to our beautiful historic city.
Kind regards,
Sergio Arias
Executive Assistant Manager
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New York City, New York
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 November 2013

This hotel has the most beautiful french art deco design and exquisite furnishings.It made you feel like you were back in french Indochina in the 1930's. The service is superb and the staff is friendly and helpful.Hue has a lot of history and was once the capital of Viet Nam .

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jradford185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 2 December 2013
Dear Jradford185,
I would like to thank you for choosing our hotel as your choice of preference during your recent visit to Hue. Our bespoke property was built in 1926/27 in the classical art deco style during the Indochina era. Many of our guests feel as if they have walked into the past once they enter though our lobby doors. Throughout the Nguyen Dynasty (1802-1945) the seat of power in Vietnam was in the Citadel directly across from La Residence Hotel & Spa; you can see the large Vietnamese flag on the bastion through the indigenous cây bằng lăng trees (Lagerstroemia speciosa) while enjoying breakfast on our restaurant terrace. The Emperors of the time summoned all the top chefs of the country to their citadel to create exquisite food for them. Out of 3000 national Vietnamese dishes, Hue can boast to being the origin of 2000 of these. Hence Hue is now known as the cultural and culinary capital of Vietnam.
Rest assured that your kind comments will be shared with all our whole team and we are thrilled that we had such an impression on you. Thank you for taking the time to pass your comments and we look forward to welcoming you back should you ever visit our historical city in the future.
Kind regards,
Sergio Arias
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 November 2013

This is a very nice place to stay for a couple of nights.
The deco architecture is straight out of an Agatha Christie novel and is strangely reminiscent of the Midland Hotel in Morecambe. The bar is very nice and the bartenders are knowledgeable; the billiard room is a good place to take a gin and tonic; and the breakfast is particularly good. Our room was good value: it had a magnificent, comfortable bed and a great view over the pool towards the Perfume River and the citadel. The staff were great, too, and helped to organise a driver to do a private tour of the imperial mausoleums on the outskirts of town. General Hue tip: allow much more time to visit these than the citadel, which is a big disappointment.
Only downsides were a slightly staid, middle-aged feel to the place and its location, which is quite a long way from most of the more interesting places to eat.

Room Tip: I think if you stay here you'd definitely want to get a room with a river view.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jagsnaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa - MGallery by Sofitel, responded to this review, 29 November 2013
Dear JagoC1981,
Thank you for your generous remarks pertaining to your recent stay at our art deco hotel, formerly the French Governor's residence during the 1920's and 30's. Interestingly, our hotel is quite comparable with the Midland Hotel of Morecambe especially in terms of its bow shape. We were delighted that you captured the bespoke setting of La Residence and that you could imagine an Agatha Christie novel unfolding within our doors.
Rest assured that we share all of our guests comments with all departments in the hotel. We feel it provides us with motivation to continue to provide excellent service to our guests and also to make improvements where possible. Our staff is our greatest assets as it is with their skill and knowledge but most importantly their constant smiles, friendliness and willingness to make our guests experiences as memorable as possible that really make us stand out amongst the rest.
The Citadel was severely damaged during the Vietnam war and only recently afforded a Unesco Heritage status. There are plans currently in place to restore the area with some foreign help, mainly from Germany who recently helped to restore the An Dinh Palace, the home of the last Emperor, Bao Dai. Of course the fantastic Tombs, mausoleums and pagodas are also great attractions to see.
We would love the opportunity to welcome you back if you ever find yourself in our neck of the woods again.
Kind regards,
Sergio Arias
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Residence Hue Hotel & Spa - MGallery by Sofitel

Property: La Residence Hue Hotel & Spa - MGallery by Sofitel
Address: 5 Le Loi Street. Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hue
#2 Business Hotel in Hue
#2 Family Hotel in Hue
#3 Spa Hotel in Hue
#4 Romantic Hotel in Hue
Price Range (Based on Average Rates): £
Hotel Class:5 star — La Residence Hue Hotel & Spa - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa, MGallery by Sofitel. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel And Spa
La Residence Hue Hotel Hue
La Residence Hotel

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