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La Residence Hue Hotel & Spa
Ranked #11 of 124 Hotels in Hue
Certificate of Excellence
Reviewed 25 February 2014

When i arrived to Hue, My tour guide assure me this was the best hotel in town, but it was really late at night to see if what he said was true. The lobby was nice, but i felt a bit unimpressed. Dont let this fool you. This beautiful hotel is next to the perfume river, and the architecture and design have an art decó feeling that wont let you down, surrounded by coconut trees, a lovely pool, the garden where they grow their own vegetables and the view of the river. If you are willing to spend a bit of money and you really dont have alot of time to visit the city,, give the main restaurant a chance. It offers traditional vietnamese meals and western dishes that are absolutely delicious (although i wish i had time to visit local restaurants). The cherry of the cake is the spa, though. You really CANNOT miss the experience. I've been able to visit a lot of spas, and most of them offer pretty much the same services over and over again. trust me, THIS ONE is truly unique, even if you order a facial or a swedish massage. If you have the opportunity, try the vietnamese bath. Im not lying when i say this one is one of a kind.

  • Stayed: February 2014, travelled with family
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2  Thank xxMatixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 2 March 2014

Dear xxMatixx
How grateful we are for the “Heavenly” comment that you have sent us via Trip Advisor regarding your stay at La Residence Hotel & Spa recently.
It is so wonderful to see that you really enjoyed the hotel & the service. We are all so happy to acknowledge that our property as well as our team offered you a great and memorable time; as one by one detail in the review from the “beautiful hotel location, the architecture and design, the surrounded coconut trees, a lovely pool & garden”,… became unforgettable memory in your mind. Especially, the Food & Beverage team is extremely thrilled that you gave us a chance to offer the traditional Vietnamese and western dishes which was rated “absolutely delicious”. Moreover, our Le Spa team will be even more motivated & very proud of the “truly unique” experience that “cannot be missed ” and the “Vietnamese bath” is being recommended.
Once again, the hotel management & the staff would like to send you the sincere thanks for choosing to stay with us and also for the valuable comment that you had shared online. It also encourages the team to keep up the good work but also acts as a great reference for our future guest who want to join the Colonial Life experience at La Residence Hotel.
We hope that it will inspirit you to visit us again in the near future. We always look forward to welcome you back.
Warmest Regards,
Sergio Arias
Executive Assistant Manager

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1,020 - 1,026 of 2,305 reviews

Reviewed 25 February 2014

Just spent 2 nights at this wonderful Art Deco hotel. Can't fault it...... Excellent very friendly staff, fab room in the old wing, with a big comfy bed, lovely relaxing pool, great atmospheric Art Deco bar, and a really lovely restaurant - with a Vegetarian menu, which is rare in Vietnam. The hotel manages to be very well run, but have a laid- back vibe at the same time. Thanks to all at La Residence for a great stay!

Stayed: February 2014, travelled as a couple
1  Thank Dyerbeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 27 February 2014

Dear Dyerbeast
It was a great pleasure to have you at our “wonderful Art Deco hotel”. Moreover, the entire team here at La Residence Hotel & Spa is very happy to receive your delightful review on Trip Advisor.
It is rewarding for us to see that you were satisfied with the hotel & the service; thank you for taking the time to outline some positive points pertaining to the “excellent staff”, the “fabulous room” in the historical building, “relaxing pool”, “the great atmosphere bar”. Especially, we also noted that you really enjoyed the Vegetarian menu at our “lovely” Le Parfum restaurant.
As a 5 star hotel, we strive to manage the hotel in the best possible way in both hardware & software to bring our guests a comfortable stay with “a laid – back vibe”.
It would be a great honour to host you again in the near future.
Warmest Regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 22 February 2014

We spent 3 nights here in December 2013, and thoroughly enjoyed the experience.
We had a top floor room with views over the swimming pool and towards the river. Everything was clean and in good shape. Breakfasts were excellent. Dinners seemed overpriced, we ended up going to outside restaurants for most of our meals.
The staff were uniformly friendly and helpful. We enjoyed a holiday celebration (it was close to Christmas) during which school children sang on the front steps of the hotel.

  • Stayed: December 2013, travelled as a couple
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1  Thank Oakland-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 27 February 2014

Dear Oakland-Traveler,
Thank you very much for choosing La Residence Hotel & Spa as you accommodation whilst visiting the ancient city of Hue.
We are very happy to see that you had a good time with us and that “everything was clean” and in “good shape”. The team here is always trying its best to provide a “memorable moment” to our guests, and when I read that our staff was “uniformly friendly and helpful” it gives the reassurance that we are on the right path.
It also came to my attention that our restaurant “seemed overpriced” to you. Please allow me to explain this. We have a high standard of health and safety with a special attention to hygiene practices; in addition to that, our selection of top imported and local products, surely will be more expensive comparing to local restaurants, but in line with international 5 start hotels. Thank you for your understanding.
Once again, many thanks for your time and we would be delighted to host you again at our historic address.
Kind regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 20 February 2014

It Is interesting to read hostile reviews of hotels. Having been here It tends to confirm my impression that there will always be dissatisfied people who must be often unhappy with everything in a hostile world. The hotel is really very nice, with cheerful helpful staff and period furnishings in a style different to the glitzy chrome and brass of so called upmarket styling. If you want bland sameness of international 5 star go to them. Food varied and tasy range for breakfast , bedroom with good view of the river after an upgrade due to noisy air conditioning in the original room. Very nice lounges and good language skills by staff. You should not be disappointed if you came here. Only real minus is no separate shower and bit of a walk to centre of town if you are a bit frail.

Stayed: February 2014, travelled as a couple
Thank Thefooddoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 23 February 2014

Dear Thefooddoc
First of all, please accept our thanks for choosing La Residence Hotel & Spa for your recent stay; it is very kind of you to send us this positive feedback on Trip Advisor. We are here; carefully monitoring this channel as we feel it provides the most open and honest summary on which we can take appropriate corrective action, when necessary.
We are so glad to see that you really enjoyed your stay at our “very nice” hotel and was impressed by our “helpful staff with good language skills”, “the period furnishings” style, the “variety on food & tasty” buffet breakfast. Furthermore, I am happy to see that the team had done a swift action on room allocation changing which has pleased you.
Rest assured that all positive points in your delightful review will be shared amongst our team. The team will be very motivated to see that their effort on hard working was recognized.
Yes, “you should not be disappointed if you came here”. La Residence Team is looking forward to welcome you back.
Warmest regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 19 February 2014

An extremely comfortable hotel with bedrooms of very good style and quality. Old fashioned colonial style but modern fixtures with Art Deco detail. Rooms spacious and modern with large double bed and seating area as well as balcony. Only comment is that the walls of the bedrooms seemed paper thin and even conversations could be heard quite clearly....having to step up into a bath seemed hazardous and the water pressure in the shower was low.
The food in the restaurant could be taken as buffet style or A la Carte, cooked well and to order with a pleasant mix of Vietnamese and European food. Staff are very well trained, happy to oblige and always with a smile. Breakfast was generally a substantial buffet but interesting with American style, Vietnamese and other European styles of food cooked to order as well as Japanese available which suits all tastes as there are many people visiting this area.

Room Tip: You must try and get a river view room as the front facing would be very noisy.
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  • Stayed: February 2014, travelled as a couple
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Thank JOAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 25 February 2014

Dear Joan M,

I would like to thank you for choosing to stay with us here at La Residence Hotel & Spa during your recent trip to our beautiful city of Hue and also for taking the time to post your positive and constructive feedback. We valued all types of feedback from our guests in order to better our facilities and services for our future guests.

It was very pleasing to read of how you experienced our “extremely comfortable hotel” with “old fashioned colonial style but modern fixtures with Art Deco detail”. This is exactly the design and feel that was strived for when building the hotel’s two adjoining wings that connect to the original Art Deco Building of the 1930’s. We have modern showers in many of our rooms but we have kept to the bespoke nature by having other rooms fitted with bathtubs in the design of the era. Usually the water pressure is high so since receiving your post we have made a routine check of all rooms’ water pressure to rectify any irregularities.

The food and beverage team were delighted by your detailed description of the large variety, which caters to all tastes. It is especially motivating to the whole team to hear such positive and encouraging comments like “Well trained, happy to oblige and always with a smile.

Again, I’d like to thank you for your synopsis of your stay with us and we hope that some day in the future we will have the chance to welcome you back to our historical address.

Kind regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 15 February 2014

This hotel is a gem in Hue. The atmosphere takes us to another age, of comfort and luxury. The art-deco all over is charming. The services at the Spa are top quality. The staff is extremely friendly and the there is an absolutely superb restaurant in the premises. The Vietnamese menu is fantastic.

  • Stayed: February 2014, travelled solo
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Thank MarcosdoESanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 19 February 2014

Dear MarcosdoESanto,

Many thanks for your very kind feedback and positive comments. We very much appreciate your efforts in following up on trip advisor and of course for choosing to stay with us at La Residence Hotel & Spa during your recent trip to Hue. It was a delight to read that we gave you an experience of stepping back in time to a bespoke era while at the same time providing comfort and luxury. Rest assured I will share your enthusiastic praises with the whole “friendly” team here especially with the Spa and F&B Teams.
We hope to one day welcome you back to our historic address.
Kind regards,
Phan Trong Minh
General Manager

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Reviewed 11 February 2014

As others note, the facilities and location are absolutely worth five stars. However, for such a magnificent place, the concierge folks were pretty inadequate when it came to recommending a restaurant. I understand their trying to steer us to the hotel restaurant but the other restaurants they recommended were designed for tourists only despite our repeated requests for just the opposite. Finally, the folks admitted that they don't send foreigners to any other restaurants because they believe that non-Vietnamese can't or won't eat spicy food ( despite our having insisted on just the opposite). Such a prejudice is not appropriate in an international luxury hotel.

  • Stayed: February 2014, travelled as a couple
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Thank PT826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 15 February 2014

Dear PT826,
Thank you very much for choosing La Residence Hotel & Spa as your accommodation whilst visiting the ancient city of Hue. We are also grateful that you have spared some of your time to write this valuable review and have given us a high score on Tripadvisor.
As you have already mentioned, we are very fortunate to be located at such historic building, just across the Citadel on the south bank of the majestic Perfume River, thank you. It has also come to my attention your disappointment with our concierge team. I do regret that you felt this way, and please allow me to discuss a little further. Being one of the top hotels in the country includes many responsibilities towards our guests, not only inside our premises but also anywhere that we might recommend. We have a vast list of outside restaurants that we believe are able to provide good standards to our guests, and we keep monitoring closely the feedback we get from those places. Perhaps the best word for this is over-cautiousness from our team. Thanks for bringing this up; I have sat with the team and ensure every of our team member are able to provide sufficient information of the locality for guests who wish to discover the traditional and authentic experience.
Once again, thank you for bringing it up and for giving us your high rating score of you stay at La Residence. We look forward to welcoming you again in Hue.

Kind regards,
Phan Trong Minh
General Manager

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Additional Information about La Residence Hue Hotel & Spa

Address: 5 Le Loi Street, Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hue
#2 Luxury Hotel in Hue
#2 Family Hotel in Hue
#4 Romantic Hotel in Hue
#5 Spa Hotel in Hue
Price Range: £121 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — La Residence Hue Hotel & Spa 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel Hue
La Residence Hue Hotel And Spa
La Residence Hotel

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