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“Art Deco .. La Residence”

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La Residence Hue Hotel & Spa
Ranked #10 of 122 Hotels in Hue
Certificate of Excellence
Reviewed 15 May 2014

Easy access and conveniently located. Classy and Delightful.
A great hotel to see for one self the era of Art Deco living.

Whilst the bed was comfortable, we could not get our favourite foam pillow for the first night as the staff on duty could not understand our request. Anyway, it was finally delivered the next morning with lots of apologies. Thank goodness we had another nite to test it out !!

Very happy with the spread at breakfast. Dining staff was attentive. Especially, after our first breakfast and learning that we would rather have vietnamese coffee, this was automatically prepared for our second breakfast. (( oops!! I did not get the name of the personnel who was serving coffee .. HE was very attentive and we appreciate this. ))

Just a thought : Because of the history attached to the place, it would be good IF the personnel who brings the guest to the room, provide a summary of the history attached to the place. Of course it depends on the interest of the hotel guest. BUT it would help with some small talk.

A Residence to "come back to" for us in the future ..

  • Stayed: May 2014, travelled as a couple
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Thank chinnychinchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 20 May 2014

Dear Chinnychinchin,
Thank you very much for choosing La Residence Hotel & Spa as your accommodation whilst visiting the ancient capital of the Nguyen dynasty. It was a great joy for the team to be described as “attentive” and that our property is “classy & delightful”.
Our food & beverage department, led by our Franco Vietnamese executive chef La Thua An, spends a lot of time in a continuous effort to offer the quality of products and services you’ve experienced. Thank you very much for pointing that out.
Apologies for taking longer than expected to deliver your favourite pillow choice. Rest assured this has been addressed and surely we will improve this service. Also, many thanks for pointing out the importance of our history.
We will be delighted to welcome you back to our historic address in the future.
Kind regards,
Sergio Arias
Executive Assistant Manager

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891 - 897 of 2,241 reviews

Reviewed 12 May 2014

The hotel and Art Deco decor was fabulous, reminiscent of colonial luxury and relaxed lifestyle. The room was comfortable and well kept, continuing the Art Deco theme. Checking in was like visiting a friend's home, with a refreshing welcome drink offered. Great location, right on the river. I am gluten intolerant, and my dietary requirements were met with no problems - The chef made both waffles and pancakes with rice flour for my breakfast, which were much appreciated. We highly recommend this hotel.

Stayed: May 2014, travelled as a couple
1  Thank ShaunandAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 18 May 2014

Dear ShaunandAl,
Thank you very much for staying with us and also for posting your comments on Trip Advisor.
It is was with a great joy that our team received your compliments; here at La Residence we strive to make every guest stay a “memorable” one, and by reading your words I believe we have succeeded once again.
It was very kind of you to inform us in advance about the gluten restrictions, giving the leading time for our food & beverage team to be well prepared.
Thanks for recommending our historic address for future guests and we would be more than happy to welcome you back one day.
Kind regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 8 May 2014

The hotel is not in the centre of Hue, but the centre and the Citadel are a very easy (short) and pleasant walk away. It is located right next to the Perfume river and about 500 metres from the place to hire boats for trips a long the river.

The hotel is decorated in the Belle époque style, and whilst big it does retain a bygone world ambience.
Our suite was not large, but well provisioned. Our bed was large and very comfortable. We had a small sitting area and work place. There was also a small sun terrace with loungers.
The bathroom was also laid out/decorated to the similar old fashioned, yet pleasant style - rather comforting!

The communal areas were also very pleasant. There is a nice bar near the entrance. I only ate breakfast and lunch here. The service was very good. I ate Western salad (Caesar) for lunch which was plentiful and tasty. Breakfast was self service with eggs etc cooked to demand. There is a very large choice English, American, European, Vietnamese foods - all the food I ate was excellent.

I did not notice any lack of training mentioned in the review below. All the staff I met, (particularly Loan and her colleagues) were very friendly, patient and professional.

I recommend this hotel.

  • Stayed: March 2014, travelled as a couple
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2  Thank rjm50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, General Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 14 May 2014

Dear Rjm50,
Thank you for choosing to reside with us on your vacation and for taking the time to post your very positive feedback on Trip Advisor. I was delighted to read that your stay was a memorable one. Especially the fact that you really took in the bespoke aspect from our 1930's art deco style and were able to relax in our comfortable and well provisioned rooms. The food and beverage team were thrilled to know you found their service, cuisine and variety as excellent. Rest assured that your generous comments have been shared with the whole team and of course Loan and her colleagues were very proud of your kind words.
Thank you again for your recommendation of our “Lovely Residence” Hotel and we very much hope to see you coming to our historic address in the near future.
Kind regards,
Phan Trong Minh
General Manager

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Reviewed 7 May 2014

Beautifully decorated in the original Belle Époque style in a tranquile setting by the Perfume River, just outside the Hue centre. Although it is marketed through the Accor group, the management is local and most of the staff lack proper training. The amenities in the rooms are of a very poor quality, if available already. The food in the restaurant is nicely presented but the taste and quality do not fit the looks.

  • Stayed: April 2014, travelled as a couple
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Thank Dirk M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 13 May 2014

Dear Dirk M,
Thank you very much for staying at La Residence Hotel & Spa during your recent trip to the Ancient City of Hue and also for sparing some of your time to write this review.
We were happy to see that you enjoyed our “beautifully decorated” hotel and the tranquillity of being located by the majestic Perfume River. Here at La Residence, we take every guest comment seriously, and we would like to thank you for your constructive feedback regarding our team. Although most of the time we receive delightful compliments about our team’s performance, we have to recognize that sometimes we might not hit the mark and that gives us the motivation to continuously improve our services.
Regarding our room’s amenities, apologies for not reaching up to your expectations. We do have many room types available and perhaps one of them could have the amenities that could fit your preferences.
Once again thanks for the all above, and please let us know if you ever find yourself around Central Vietnam in the future.
Kind regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 6 May 2014 via mobile

Everything was just wow. The hotel looks so good with the Art Deco architecture and furnishings. The staff couldn't be more friendly and helpful, pool is fantastic, my wife loved the spa, the restaurant is just fabulous, try the 4 elements for entree, frog legs and the symphony of 5 creme brûlée. Can't wait to go back, next time for a week.
La Residence is the only place to stay in Hue, and it's great value.

Stayed: April 2014, travelled as a couple
Thank grafton4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 8 May 2014

Dear Grafton4
First of all, we would like to take this opportunity to thank you for spending your time at our Art Deco Hotel on your recent vacation in Hue and for the time you have taken to post your very positive comment on Trip Advisor.

It is so wonderful for us to see that you were satisfied with the overall experience at our hotel; especially the Food & Beverage team will be very pleased to see that you really enjoyed “the 4 elements, the frog legs and the symphony of 5 crème brûlée”, which were highlighted. Furthermore, the Spa department will be extremely motivated to know that your wife “loved” our Spa so much.
As a team, we strive to provide our guests the most memorable time at our property, therefore we are so proud of becoming your favourite hotel in Hue, which was rated as a “great value”

Finally, please do not hesitate to contact me if you require anything further at all in the near future or if you have friends/family coming to Hue.

Warmest Regards
Sergio Arias
Executive Assistant Manager

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Reviewed 6 May 2014

This was our second stay at La Residence having stayed there approximately 3 years ago. We were really looking forward to it and we were not disappointed. We love the old world feel of the place and the tranquility that surrounds it with beautiful gardens and a pleasant swimming pool. It's a great escape after spending several hours in the heat and bustle of Hue city. The staff are very friendly and accommodating. The food is great, particularly loved the Bun Bo Hue for breakfast. I also pampered myself with a massage every day (we stayed 5) at their Spa. In my opinion this is the best hotel in Hue and possibly the most pleasant place to stay in my experience in Vietnam. We'll certainly be back.

Room Tip: We stayed on the third floor with a balcony overlooking the Perfume River. Beautiful.
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  • Stayed: April 2014, travelled as a couple
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Thank JamesVS52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 7 May 2014

Dear James VS52
It was a great pleasure to have you again at La Residence Hotel & Spa. On behalf of the entire team here, I would like to extend our sincere thanks for recognizing our efforts and care during your recent stay with us by taking the time to post this positive feedback online.
We are so delighted to see that you had the “most pleasant stay” at our property. It is great to learn that you enjoyed the “tranquillity” atmosphere & the hotel facilities, “loved the Bun Bo” Hue, which is one of the famous traditional local soups. The Spa team will be extremely thrilled to see that their great effort & hard work made your stay even more enjoyable.
Rest assured that all the points in your review will be shared amongst the team & this is a good reference for future guests who are looking for the “best hotel” to stay.
Once again, thank you & our friendly & accommodating team look forward to welcome you back soon.
Warmest Regards,
Sergio Arias
Executive Assistant Manager

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Reviewed 5 May 2014

We spent 2 days in La Résidence and really enjoyed it. First the hotel is beautiful, nice tiles, nice paintings, and great view on the river... Really a pleasure to be in such a nice place! We came for the 1st of May and all the cruise on the river were fully booked. The receptionist, Hoa, called everywhere to find a boat and a taxi for us on that day. We were really happy about our day and cannot thank him enough. Note to the director of La Résidence : the staff at the Residence is great (especially Hoa) and I would come back only for that! Staff is the essence of a great Hotel!

Room Tip: Room with River views are of course a must!
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  • Stayed: May 2014, travelled with family
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Thank Sophie6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaResidenceManager, Manager at La Residence Hue Hotel & Spa, responded to this reviewResponded 9 May 2014

Dear Sophie6,
Thank you very much for staying with us and also for posting this review. We are very happy to see that you “really enjoyed” your time with us. As you already mentioned, Labour Day is a massive public holiday in Vietnam, and brings large crowds to the Ancient Capital City, sometimes overcrowding local attractions. It is absolutely rewarding to see that our team made your stay special, overcoming some adversities. Rest assured your compliments will be shared with the whole team, especially Mr. Hoa, who certainly will be delighted with such mentioning.
We will be waiting for your next visit!
Kind regards,
Sergio Arias
Executive Assistant Manager

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Additional Information about La Residence Hue Hotel & Spa

Address: 5 Le Loi Street, Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Hue
#2 Business Hotel in Hue
#2 Luxury Hotel in Hue
#4 Romantic Hotel in Hue
#5 Spa Hotel in Hue
Price Range: £89 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — La Residence Hue Hotel & Spa 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel And Spa
La Residence Hue Hotel Hue
La Residence Hotel

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