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La Residence Hue Hotel & Spa - MGallery by Sofitel
Ranked #9 of 121 Hotels in Hue
Certificate of Excellence
Sunshine Coast, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Luxury on Sale”
Reviewed 19 June 2010

We stayed at La Residence because we were able to get a great deal on our rooms during an Accor sale. We paid US$55 for our rooms including breakfast for 2. When you get a bargain room rate like that you get the rooms at the back with a view of the parking lot! They were still very nice with comfortable beds, beautiful bathrooms and great air conditioning!
Breakfast was excellent and we were up early enough most mornings to be able to enjoy an outdoor table looking towards the river before it got too hot. I found the selection of fruit to be good, the Hue specialities wonderful and the egg station made some great omelettes! Some of the ready made hot dishes were a bit unusual for breakfast but there were so many choices there was always something nice to eat.
The pool was fabulous. Although it was quite hot in Hue while we were there (38 to 40 C) the pool was still cool and refreshing.
The hotel is a beautiful Art Deco building. The staff are all well trained, speak excellent English and are eager to help.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarleyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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English first
Sydney
Level Contributor
79 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 June 2010

My Wife and I were looking forward to spending 2 nights at this Property, and eventually couldn't wait to leave.
We were told it was 5 Star, I am not sure whose rating system that is, but it is probably 2+. We had a Suite, heavens knows what the standard rooms are like. The Building looks magnificient, and, could easily be made into a top Property, but, it clearly needs management skills, obviously lacking at present.
Now, you will be told, "this is the best Property in Hue", probably true, but, what does this say about the others ??
We asked 4 times if it would be possible for engineering to check our A/C, and yet nothing was done, simply a shrug of the shoulders.
We also discovered that when you turn the lights off, you also turn off the power points, so be aware, I had left my Lap Top on to recharge, but turned the lights off, which meant the Lap Top also went flat.
The Dining Room, (Restaurant ??) was a disgrace, the service was non existent, each morning we had to point out to them that there was no bread or skim milk put out, again, the blank stare !
The Bar was also pretty funny, they have a range of their own signature cocktails, so on the 1st night, I ordered a martini that was meant to contain Vodka and Blue Curacaos, you would expect it to be at least blue...out came a creamy drink, oops, "I used creme de cacao, isn't it the same" !!!!
It also has the worlds strangest pool, it is huge, but, on average it is 2+ metres deep ?
I could go on, but wont, I think I have sent the message

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Geoff48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
81 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 June 2010

Has to be one of the worlds most stylish hotels. The designers have left no details to chance in this stunning art deco masterpiece. From outside the hotel is grand yet welcoming, inside the decor takes you to days of yesteryear but somehow managing to remain modern. The setting by the rice paddies and the river are simply stunning. Enjoying the great breakfast buffet overlooking that view will remain in our memories for a long time. Finally hue is hot, the history is fascinating but sightseeing in heat can take it's toll- the pool at the hotel gives welcome relief at the end of the day!

  • Stayed May 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hubey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 May 2010

The hotel had wonderful service and very good amenities

Stayed April 2010, travelled solo
Helpful?
Thank RosinaAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
126 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 30 April 2010

We were absolutely thrilled when we arrived at this most beautiful hotel, certainly one of finest looking hotels we have ever been to ,at a stone's throw from the railway station. This after a long 13 hour train journey from Hanoi. The genuine architecturally preserved but restored art nouveau decor of this former governor's mansion is truly extraordinary . I cannot praise enough the way they have preserved but updated the whole hotel to current standards with every modern amenity you would expect to find in a 5 star hotel....( but no flat screen TV in our deluxe room which in relation to everything else is awfully silly not to have included in the renovation) ...but a very efficient and free wi-fi system and business centre with many screens free of charge, fabulous beds and pillow choices, great bathroom, and, in our room, a large balcony with a magnificent view of the lake and grounds does certainly make up for it! The whole renovation is almost perfect. The lobby bar is a wonderful place to sit and muse over what this mansion used to be like and have very well prepared coffees or almost any imaginable drink made and served by very able and pleasant bartenders.

Exception: the restaurant. This was the most disappointing part of our stay. The breakfast is standard but the dinner menu , although original and superb ON PAPER, the results were awful. Without going too much into boring detail...bad and indifferent service, which was about the worst we have experienced in a long time , uncooked and tasteless food ( even the replacement course) , made it a sour experience in a lovely setting. There are many good restaurants in Hue so avoid this hotel restaurant at all costs ( except to appreciate the excellent decor and ok breakfast ) but by all means be inspired by its very interesting and original menu!

Overall would certainly return to this amazing hotel. However ,hope the new and very pleasant young French chef gets his act together though!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
117 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 April 2010

My husband, children, and I stayed for two nights recently. All of us absolutely loved the obvious care taken in renovating the place to its Art Deco glory - the old photos, billiards, etc. were also great. Our stay began ominously, though. I'd responsibly booked two rooms for our brood - one was a higher category Deluxe so we could have a rollaway and the second a Standard. We specifically asked for connecting or nearby rooms given that our kids are still young. Thanks to Vietnam Airlines' schedule changes, we arrived tired and famished at 10 p.m., only to be told by the difficult woman at the front desk that our rooms would have to be in separate buildings and there is nothing she can do - a curious, probably literal interpretation of her marching orders. I find this sort of reaction incredibly puzzling and frustrating. After wasting nearly 30 minutes walking around and trying to find a solution so our under 12's wouldn't be alone in a separate building (can you imagine!?) the good chef who was acting Manager on Duty saved the day and at least ensured that we were put in the same building - he also kept the kitchen open for us. We so appreciated his understanding and action on this. We weren't part of the bloody tour groups traipsing through - just a tired family who had booked $400 a night in rooms who wanted to eat and sleep. Of course, this meant my husband and I had to split up and be on separate floors but it was clear Le Residence wasn't terribly concerned. They put half our family in a so-called "suite," which had a bit extra room but wasn't any nicer (and had a waaaayyyyy smaller bathroom) than the standard room - Suite-stayers take note and don't be duped into paying more unless it is one of the true suites they have on offer. Same with Deluxe Rooms - the one they tried to put us in was right on street and noisy and devoid of charm. Service was a mix of well-intended and friendly and impersonal and caustic (the travel desk fellow would be the latter - what a true jerk!). I had a facial and it was solid. Food was fine overall. I actually like chicken ala king but was also surprised to see it! Hue is somewhat dreary (using pool was out of the question) and two nights is sufficient to see its sights, I believe, no matter what the glossy NYT Magazine article said. Hue really has a long way to go as it offers itself up as a major tourist destination - in my humble opinion.

Stayed April 2010, travelled with family
Helpful?
2 Thank kartwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 April 2010

This hotel is well situated with magnificient grounds and a large and inviting pool. The rooms are stylish and the art deco features at the hotel are wonderful. The staff is friendly and helpful. Our only gripe is the overrated dining room. The breakfasts are unimaginative and below average compared with other hotel experiences we are having in Vietnam: many items are lacking on a daily basis (e.g., no mango or assortment of fruits on certain mornings), much of the food is in steam trays and is over steamed and dry (can you believe they serve warmed over chicken al la king?) and pancakes and waffles are pre-made, and while you can have eggs prepared to order, this is a very below par dining experience in our opinion. Our dinner at the hotel restaurant was equally disappointing. The vegetables were not crisp and our food was just average. The kitchen was unwilling to meet our requests that deviated at all from the menu. A lunch we ordered at the pool took forever to arrive (the kitchen is very slow in turing out food during the afternoon) and our sandwiches had undercooked and uncrisp bacon in them. It seemed to us as if this hotel's kitchen just slides by with a minimum effort and average food because they can get away with that due to the numeber of bus tours that pass through this hotel. We thought that the French cared about food. This hotel's dining room needs to try harder or guests like us will choose another hotel.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coolcoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Residence Hue Hotel & Spa - MGallery by Sofitel

Property: La Residence Hue Hotel & Spa - MGallery by Sofitel
Address: 5 Le Loi Street. Vinh Ninh Ward, Hue, Vietnam
Phone Number:
Region: Vietnam > Thua Thien - Hue Province > Hue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Hue
#2 Family Hotel in Hue
#2 Business Hotel in Hue
#3 Spa Hotel in Hue
#4 Romantic Hotel in Hue
Price Range (Based on Average Rates): £
Hotel Class:5 star — La Residence Hue Hotel & Spa - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Step back in time to Art Deco's golden age with a stay at La Residence Hue Hotel & Spa, MGallery by Sofitel. Nestled along the fabled Perfume River and overlooking the imposing Imperial Citadel - once home to Emperors and now preserved as a UNESCO World Heritage Site - La Residence is a one-of-a-kind masterpiece. Endowed with opulence and warmth, this former residence of the French "Resident Superieur" has been painstakingly restored and refashioned into an enchanting luxury boutique hotel with 122 guestrooms and suites, which offer visitors the chance to relive the pleasures of a bygone era. Food is a passion at Le Parfum Restaurant. Visitors will delight in a fusion menu of Vietnam and Europe's very best culinary traditions. Allow yourself to be swept away with the signature cocktails "La Residence Monsieur and La Residence Madame" in the cozy ambiance of Le Gouverneur Bar. Indulge yourself in our award-winning Spa and relax by the large saltwater swimming pool overlooking the river. ... more   less 
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Also Known As:
La Residence Hue Hotel And Spa
La Residence Hue Hotel Hue
La Residence Hotel

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