Wonderful room with view of beachfront. Also went to the Altitude Bar on 28th floor, excellent view. Breakfast spread is competent. Room service dining is superior than breakfast. Service is reliably excellent and friendly!More
Wonderful room with view of beachfront. Also went to the Altitude Bar on 28th floor, excellent view. Breakfast spread is competent. Room service dining is superior than breakfast. Service is reliably excellent and friendly!MoreShow less
Warm greetings from Sheraton Nha Trang Hotel & Spa.
Thank you very much for choosing the Sheraton Nha Trang for your holiday and your review, we hope that you will be back soon to enjoy another drink at Altitude
Stay Connected and Warm Regards.
This was probably the most I paid for a hotel on my trip across asia. I had a email come asking if I wanted pick from airport as I landed. I choose to accept this for a fee. The driver was kind and friendly. The BMW had Wi-Fi available inside and it had an iPod in the back for your to pick your music during the 40 min journey.
The staff on reception got me checked in quickly with no problems, I was taken to my room, Great views of the coastline from my room. The rooms are very big and clean. A small balcony outside.
The Bathroom is very big and has a big bath/jacuzzi inside which is relaxing. There is free wifi in the hotel but it is only 268kbps or you can select the 5mbps internet for a fee.
The pool area is very nice, there are plenty of sun beds around the pool. Great views from the pool area which is situated on the 6th floor. Rooms are quiet as you are further north on the beach away from the tourist area but it is only a 10 minute walk before you get to the nightlife.
It was a great pleasure to have you with us. We are glad to note that you enjoyed your holiday and would like to thank you for sharing your wonderful experience with us and the others on Trip Advisor.
We are so happy to know that you like our room with ocean view and jacuzzi as well as our infinity pool.
We are looking forward to your next stay here at Sheraton Nha Trang Hotel & Spa.
While we have been to Vietnam several times, we had never visited Nha Trang, so we did not quite know what to expect.
To get to Nha Trang, you must land in Cam Ranh Airport, which is about 30km and about 45 minutes south of Nha Trang. The airport is fairly small but is quite modern and easy to navigate.
There appeared to be many taxis available to take arrivals into town - but we had made prior arrangements. Our private transport to and from the airport was handled by the hotel and despite the many changes we had to make due to last minute scheduling snafus by the airlines we were using - our pleasant and smiling driver was waiting for us, and we were whisked to the hotel in a clean, modern and comfortable van. The road from the airport appeared to be under construction and it was a bit of a challenge for the driver to maneuver through, but he handled it skillfully and with minimum discomfort to us.
Upon arrival at the hotel, check-in was smooth and efficient. Bell and Front Desk staff were very friendly and welcoming. The lobby is large and modern, and the hotel is of high quality with attractive common areas. The hotel faces the beach.
Our standard rooms were on a Starwood floor. They were modern, the furniture and fittings were of good quality and were in excellent condition, and the rooms had all the conveniences you could want. Everything was very clean. The beds were super-comfy Starwood beds that were consistent with any other Starwood properties we have stayed at all around the world. My one small gripe is that the carpets in the rooms had a bit of a musty smell and really need to be replaced - preferably with wood or tile as carpets are never a good idea in a humid, tropical climate. We found, however, that if we opened the window or turned on the air - the mustiness diffused and became a non-issue. Our rooms had a wonderful view of the ocean and a small balcony - although one could only stand to look out over the view - there was no room to sit.
Internet was good in the rooms and all areas of the hotel. Food was good - especially in Steam and Spice - where we sampled several of the menu items and were never disappointed. The Steam and Spice wait staff were absolutely charming and service was above and beyond!
We also tried the buffet for breakfast and dinner - and it was very good with a wide selection of made to order choices. In fact, due to the excellent food options at the hotel - we did not bother to venture out and try any outside restaurants, although the hotel staff had many recommendations for us.
We tried the Spa and were very satisfied with the ambience, cleanliness and the services provided.
We used the fitness room everyday - it is large and well equipped with a great view of the beach and the locker rooms were spacious, well-fitted and like the rest of the hotel very clean. The pool was also well-maintained but small - you had to go early to get a chair, although after lunch the chair space opened up and it was never a problem to get a seat. Pool service for drinks was also very good. Considering the hotel was full or near capacity during our entire stay - one would never know given how quiet and clean it was.
What sets this hotel apart for us - is both the excellence of the staff and the approach the hotel takes to its staff members and the community. We spent a lot of time talking to hotel staff and found that the hotel is much more than a standard branch of a standard corporate entity. The hotel management truly cares about the staff and it shows in their attention to detail and in the pride that the staff have for their hotel as well as in the service they provide. It is much like a big family and there is a true community spirit - for example, we found out that many of the staff volunteer time to a local orphanage. When we had questions about Nha Trang and the local area - management and staff went out of their way to make sure all our questions were answered to the fullest. They truly went above and beyond and treated us like family as well. Just an amazing experience.
Just a few more notes...
For shopping enthusiasts - there is a great shopping mall about a block away from the hotel - it is several stories tall and has all kinds of high quality jewellery, accessories, souvenirs, and clothing items that are in North American sizes - particularly our favourite Bamboo line of clothing and accessories. There is also a large grocery store that in addition to food has liquor, toiletries and sundry items in many popular North American brands.
Nha Trang itself is very clean - the beach and beach promenade were immaculate and we walked quite a ways up and down the beach in what is called the 'tourist' section of town. There is an attention to detail - as for example in the meticulously tended greenery that is planted in the decorative beachfront road median and on the promenade - that brings this resort area to a higher standard than one might expect for a town of this size. The roadway from the airport to Nha Trang is lined with signs announcing MUCH more development - this will definitely change the face of Nha Trang and area - and what kind of an impact this will have remains to be seen.
All in all - we would recommend Nha Trang and the Sheraton for its value, the beautiful beach, the great food, and the wonderful people. We will come back again.
Thank you for your wonderful feedback and very detail review on Trip Advisor.
We are delighted that you were satisfied with our facilities and services. We highly appreciate that you can feel and understand clearly about the family culture of our Sheraton as well as our community spirit. We are a big family at Sheraton.
As a Starwood hotel, SPG members are our loyal guests and we are happy to learn that you enjoyed your stay. Once again, thank you for your great support. We look forward to welcoming you back soon.
The buffet was phenomenal and so were the restaurant staff and poolside staff. However, I was really disappointed when I walked in off the street and they told me they had no deluxe rooms available so I would have to spend an extra $75 a night for the upgrade. I asked if maybe there was something available online and the counter girl said no. I double checked for myself and there was deluxe rooms available on every website for less than half the price. For a super outgoing upbeat couple we got really unfriendly service. Watch out for the 15% service tax.
Dear “ Craycraykaykay”,
Thank you for sharing for feedback with Sheraton Nha Trang Hotel & Spa.
We are delighted to know that our breakfast buffet and our associates meet your expectations.
Please do accept our most sincere apologies for situation that occurred during your experience at checking in time, please rest assured this is an isolated incident and has been addressed with the associate concerned.
We hope that if you travels bring you back to Nha Trang that you will once again choose Sheraton so that we can redeem ourselves and you will want to rate us 5.
This review is long overdue. We stayed at the Nha Trang Sheraton over New Year Holiday (Dec 27th-Jan 1). As Platinum/Ambassador members we were taken to the club lounge for check in which was quite effecient and upgraded to a lovely suite. Additionally we were greeted warmly by the Hotel GM, Ms. Catherine Rascko who recommended different things to do/see while in Nha Trang. She also gave us her card and asked that we call her anytime during our stay. This was very special recognition and much appreciated.
As far as the hotel and staff, all were top notch. We were recognized by name by all levels of the hotel staff during our stay. We used the club lounge for evening cocktails and canapes which were very good with attentive staff. The pool area was lovely as were all aspects of the hotel.
It was quite obvious to us this was a very well run property and everyone was working so hard to please. This says a lot about the management who we saw working very late and also very early in the morning. Very good example set by management for the rest of the staff. I keep coming back to the staff all of who were excellent. I would like to call out the concierge (I think his name was Mr. Khang) who did an excellent job for us during our stay.
The breakfast buffet was incredible with all the international selections of a top tier hotel. The F&B manager (Jakob) came over to make sure every was fine, which it was. All in all, a lovely hotel, lovely staff, lovely room and lovely visit with the absolute, hands down, best SPG recognition ever received in all our travels. Job well done. I highly recommend this hotel.
Dear “John J”,
Thank you for your 5 Star Rating and we appreciate the time you have taken to post your review, particularly as you are a SPG Platinum Member and Senior Reviewer of Trip Advisor.
We are so delighted you left with such a memorable and wonderful impression of our associates and management team.
Besides, we sincerely appreciate your feedback on Mr Khang, he will be nominated for our “care for guest” program.
We look forward to your speedy return and of course for a longer stay.
Right across from the beach, stunning pool (a bit on the cold side for us but great once you got in and got used to the temp), rooms very nice, very helpful and friendly staff, breakfast very good with lots of choice, awesome roof top bar for a drink and good spa treatments. The tour desk was great at recommending and organising tours. Walking distance to local restaurants.
Dear “ FAVRTE”,
Thank you for staying with us.
At Sheraton Nha Trang Hotel & Spa, we believe great things are better when shared! Thank you for posting your review of your recent stay on TripAdvisor.
Its great to know that you and your partner enjoyed the stay in Nha Trang. Do help us spread the word about this wonderful destination and your experience to your friends and family.
We hope to see you back in Vietnam in a near future.