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“Good motel”

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Sheraton Nha Trang Hotel and Spa
Ranked #12 of 204 Hotels in Nha Trang
Certificate of Excellence
geelong
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good motel”
Reviewed 16 June 2014

Good motel, the only thing they need to change is FREE WIFI IN ROOMS, you would think they would move with the times!!
Rooms good, location ok abit far away, also laundry service on the street is quite a walk away!!
Great pool and pool tables etc!
Staff were friendly, breakfast expensive compared to restaurants near by

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunshine35Geelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear “ sunshine35Geelong”,

Thank you for your review on Trip Advisor.

Regarding the location we are 10 minutes walk and a $1 taxi ride from the main dining and shopping area, however Nha Trang Centre is a one minute walk.

We offer complimentary internet access with a speed of 256Kbps, sufficient to browse websites and access light emails, if higher speed is required it can be purchased or if a Club room is book we provide complimentary high speed WIFI.

We look forward to welcoming back again.

Warm Regards,
The Team
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
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English first
Phoenix, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

Stayed at Sheraton for 3 nights in September and have nothing to complain. The service was great. We booked a mud bath and tour to the islands around Nha Trang thru the hotel for an OK price (not the cheapest). The hotel is right next to the beach. Just cross the road and you are there. The hotel also provide towels and lounges for their customers.
They had a safe in the room if you want to leave your valuables that used passcode to open. They do provide free internet but it is slower and you could buy faster internet connection. Did not have any noise complain while we were there.
The hotel was close to downtown area so you can walk around at night and check out the night market.
The hotel also had an amazing morning buffet bar. They served all kind of food during the buffet.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trangstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 27 June 2014
Dear “trangstravels “,

Greetings from Sheraton Nha Trang Hotel & Spa and thank
you for posting your review on TripAdvisor.

We are happy to hear that you enjoyed our service and facilities.

We agree with you about our breakfast which is one of our unique selling points to bring the best experience to our guests.

We hope to welcome you back to Sheraton Nha Trang Hotel & Spa in the near future.

Stay Connected & Warm regards.
The Team
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London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 June 2014

Stayed here for 5 days on conference in `june 2014. Facilities were generally ok but on check in my room smelled MUSTY (awful) so I asked to be moved which seemed to fluster the front desk. The second room also smelled musty (mouldy) but less so - so I stayed put. The food was very good especially breakfast and ate once in the restaurant which was very nice and reasonable value. Odd bathroom - I had to clamber over the bath to draw the blinds to stop being seen (esign flaw) but nice views. It was my birthday whilst there and they baked a HUGE and yummy cake so thumbs up for that. Room was comfy. One evening no answer from in rom dining or "0" so had to go downstairs to order - told they were busy! Overall was ok but staff need training and cant handle anything that deviates from the norm

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaroMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear CaroMitchell,

Thank you for sharing for feedback with Sheraton Nha Trang Hotel & Spa.


Please accept our sincere apologies regarding the smell in your room, we have addressed reviewed your booking and have checked both rooms.

Thank you for your feedback in relation to the phone not been picked up when you want to order in room dining, we will review the manning during the peak periods.

Once again thank you for your constructive feedback and we look forward to welcoming you to Sheraton Nha Trang Hotel & Spa.

Happy Birthday to you!


Regards,
The Team
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Boston, Massachusetts
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 14 June 2014 via mobile

Stayed one night in Junior Suite.
Very comfie bed and great view as well. After checked out I moved to next door InterCon. My recommendation is still Sheraton.
Stable better service and comfortable relaxing environment without construction noisy.
And excellent SPG Platinum recognition.
If I visit Nha Trang again, I will stay here again.
Try steam n spice dim sum, very yummy!!

Stayed June 2014, travelled solo
Helpful?
1 Thank JJ012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear “JJ012”,

It was great to welcome you to our hotel as a valued SPG Platinum guest and on behalf of the group thank you for your support and loyalty.

We hope that if your travels bring you back to Nha Trang you will stay at Sheraton again.

The Team.
With warmest regards,
The Team
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

I got 2 rooms with a very good rate thanks to early booking. I think the services were very good.
Rooms are not very big but i think its sort of standard. Next to the beach and lovely swimming pool.

Has great time there

Stayed March 2014, travelled with family
Helpful?
Thank DuySNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear DuySNg,

Thank you for your comment regarding your stay at Sheraton Nha Trang Hotel & Spa. It is a great pleasure to receive positive feedback and we will share your great comments with the team.

We wish you more great stays with Starwood Hotels & Resorts


Warmest regards

The Team.
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Zhuhai, China
Level Contributor
91 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 13 June 2014

I was here on business but managed to spend the weekend there so it was great. This is a new property and very tidy in deed. The room was awesome, great balcony looking down the beach and main strip. The hotel facilities were great, the club lounge was the second best I've been into (sheraton Macau number 1) albiet the views from Vha Trang club lounge are fantastic so that made it a very close race.

The bar and restaurant on the top deck was so great to get to.

Looking really forward to getting back to here one day soon!

Room Tip: sea view is a must!
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel_enhancement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear “ travel_enhancement”,

Thank you for choosing to stay with Sheraton Nha Trang Hotel & Spa.

We are delighted that you’ve had a great stay with us and enjoyed the view at our Club Lounge. We do agree that the view from our Sheraton Club Lounge is absolutely majestic.

We hope to welcome you back again in the very near future.

Stay Connected and Warm Regards.

The Team
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Sydney, Australia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 June 2014

In comparison to what we had for our money in Vietnam the Sheraton was fine but nothing special. The room was a decent size with a balcony with a great view of the Ocean, great comfy bed, clean, the shower was good but then the water went everywhere.

Drinks and food were expensive, service was fine nothing spectacular.
It was difficult to get checked in early but they let us use the Pool facilities to shower and freshen up - the pool which I should as is an amazing view but with a sign 'for the comfort of other guests please do not swim in the pool' so we decided to hit the ocean instead.

All in all a typical big chain hotel, nothing to really complain about but nothing to really write home about either compared to much more personal enjoyable experiences with much better value for money in other hotels in Vietnam.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lonely_Plankton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 16 June 2014
Dear “ Lonely_Plankton”,

Thank you for choosing to stay at the Sheraton Nha Trang Hotel & Spa and we apologise that we did not meet your expectations and have taken your feedback on board.

Regarding to the pool, that signage is referring to the reflection pool which is for decoration, not about the main pool.

Warm Wishes,
The Team
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Additional Information about Sheraton Nha Trang Hotel and Spa

Property: Sheraton Nha Trang Hotel and Spa
Address: 26 - 28 Tran Phu Street, Nha Trang, Vietnam
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nha Trang
#10 Romantic Hotel in Nha Trang
#11 Family Hotel in Nha Trang
#11 Spa Hotel in Nha Trang
#12 On the Beach Hotel in Nha Trang
#12 Luxury Hotel in Nha Trang
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Nha Trang Hotel and Spa 5*
Number of rooms: 280
Official Description (provided by the hotel):
Sheraton Nha Trang Hotel & Spa is one of 5-star international hotels in Nha Trang. With outstanding service and state-of-the-art facilities, we deliver memorable experiences at one of the world's most beautiful bays. ... more   less 
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Also Known As:
Sheraton Nha Trang Hotel Nha Trang

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