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“Once upon a time, maybe... But not anymore” 3 of 5 bubbles
Review of Sheraton Nha Trang Hotel and Spa

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Sheraton Nha Trang Hotel and Spa
Ranked #12 of 191 Hotels in Nha Trang
Certificate of Excellence
Boston, Massachusetts
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Once upon a time, maybe... But not anymore”
3 of 5 bubbles Reviewed 20 June 2014

The Sheraton Nha Trang Hotel and Spa looks great from a distance, but as you get closer, and move beyond the lobby, you realize it's not the luxury resort it claims to be. On entering the room, you may be pleased with the open-design bathroom, comfortable looking bed, and gorgeous view. But then you close the bathroom door and hear an annoying, very loud noise with each swing of the door. Or you try to turn on the faucets, but can't grip the knobs. Or you manage to turn on the shower, only to flood the entire bathroom because the door isn't sealed properly... Maybe you should get out of the bathroom and sit on the balcony. Oh wait, there's no place to sit. Only a rack to dry your wet clothes that were probably soaked by the mess of a bathroom. Well, at least you still have the bed. It was very comfortable.

After a restful night's sleep, you might want to head out to the pool. Hopefully, you smoke, because there is no "non-smoking area." Be careful not to cut your toe on the loose tiles on the bottom of the pool and hopefully, the mattress on your bed is cleaner than the mattresses surrounding the pool area.

So maybe the bathroom in the room isn't the greatest, and the pool area has experienced some wear and tear - but there are some other nice perks. For one, the restaurants are all pretty good. So lay your napkin over your lap and dig in.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank GS410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 1 July 2014
Dear “GS410”,
Greetings from Sheraton Nha Trang Hotel and Spa.
Many thanks for your feedback and we sincerely apologize that we did not meet your expectations, we have addressed you comments with housekeeping.
Thanks for your feedback regarding the condition of the cushions in the pool, we will review the cleaning schedule.
Regarding the chairs for the balcony, they are available upon request as we do not provide due to safety and security reasons.
Once again many thanks for such a detailed review and please rest assured that we do take note and will work on the areas related to service for improvement.
We hope that if you travels bring you back to Nha Trang that you will once again choose Sheraton so that we can redeem ourselves and you will want to rate us 5.

Regards

The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Vietnamese first
  • Any
English first
Perth, Australia
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

travelled to Vietnam april 2013 and have nothing but praise for this hotel we have stayed in about 15 different Sheraton hotels around the world and for us this one stands out, the rooms were very modern/clean and spacious we were lucky to get a room that had a view over the beach area the food in the hotel was outstanding pool was great staff were friendly smartly dressed and willing to assist, yes it is a bit of a walk to the night markets etc but that was fine for us as we like walking [you tend to find out a lot about a place if you hit the streets instead of taking a taxi. Not the cheapest place to stay BUT like always you get what you pay for. Would go back if I went back to Vietnam

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 27 June 2014
Dear "Frank B",
At Sheraton Nha Trang Hotel & Spa, we believe great things are better when shared! Thank you for posting your generous review of your recent stay on TripAdvisor.

Its great to know that you have enjoyed the stay in Nha Trang. Do help us spread the word about this wonderful destination and your experience to your friends and family.

We hope to see you back in Vietnam in a near future.

Warm Regards.

The Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
geelong
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Good motel, the only thing they need to change is FREE WIFI IN ROOMS, you would think they would move with the times!!
Rooms good, location ok abit far away, also laundry service on the street is quite a walk away!!
Great pool and pool tables etc!
Staff were friendly, breakfast expensive compared to restaurants near by

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sunshine35Geelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear “ sunshine35Geelong”,

Thank you for your review on Trip Advisor.

Regarding the location we are 10 minutes walk and a $1 taxi ride from the main dining and shopping area, however Nha Trang Centre is a one minute walk.

We offer complimentary internet access with a speed of 256Kbps, sufficient to browse websites and access light emails, if higher speed is required it can be purchased or if a Club room is book we provide complimentary high speed WIFI.

We look forward to welcoming back again.

Warm Regards,
The Team
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Phoenix, Arizona
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 June 2014

Stayed at Sheraton for 3 nights in September and have nothing to complain. The service was great. We booked a mud bath and tour to the islands around Nha Trang thru the hotel for an OK price (not the cheapest). The hotel is right next to the beach. Just cross the road and you are there. The hotel also provide towels and lounges for their customers.
They had a safe in the room if you want to leave your valuables that used passcode to open. They do provide free internet but it is slower and you could buy faster internet connection. Did not have any noise complain while we were there.
The hotel was close to downtown area so you can walk around at night and check out the night market.
The hotel also had an amazing morning buffet bar. They served all kind of food during the buffet.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank trangstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 27 June 2014
Dear “trangstravels “,

Greetings from Sheraton Nha Trang Hotel & Spa and thank
you for posting your review on TripAdvisor.

We are happy to hear that you enjoyed our service and facilities.

We agree with you about our breakfast which is one of our unique selling points to bring the best experience to our guests.

We hope to welcome you back to Sheraton Nha Trang Hotel & Spa in the near future.

Stay Connected & Warm regards.
The Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 15 June 2014

Stayed here for 5 days on conference in `june 2014. Facilities were generally ok but on check in my room smelled MUSTY (awful) so I asked to be moved which seemed to fluster the front desk. The second room also smelled musty (mouldy) but less so - so I stayed put. The food was very good especially breakfast and ate once in the restaurant which was very nice and reasonable value. Odd bathroom - I had to clamber over the bath to draw the blinds to stop being seen (esign flaw) but nice views. It was my birthday whilst there and they baked a HUGE and yummy cake so thumbs up for that. Room was comfy. One evening no answer from in rom dining or "0" so had to go downstairs to order - told they were busy! Overall was ok but staff need training and cant handle anything that deviates from the norm

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CaroMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear CaroMitchell,

Thank you for sharing for feedback with Sheraton Nha Trang Hotel & Spa.


Please accept our sincere apologies regarding the smell in your room, we have addressed reviewed your booking and have checked both rooms.

Thank you for your feedback in relation to the phone not been picked up when you want to order in room dining, we will review the manning during the peak periods.

Once again thank you for your constructive feedback and we look forward to welcoming you to Sheraton Nha Trang Hotel & Spa.

Happy Birthday to you!


Regards,
The Team
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Boston, Massachusetts
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 14 June 2014 via mobile

Stayed one night in Junior Suite.
Very comfie bed and great view as well. After checked out I moved to next door InterCon. My recommendation is still Sheraton.
Stable better service and comfortable relaxing environment without construction noisy.
And excellent SPG Platinum recognition.
If I visit Nha Trang again, I will stay here again.
Try steam n spice dim sum, very yummy!!

Stayed June 2014, travelled solo
Helpful?
1 Thank JJ012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear “JJ012”,

It was great to welcome you to our hotel as a valued SPG Platinum guest and on behalf of the group thank you for your support and loyalty.

We hope that if your travels bring you back to Nha Trang you will stay at Sheraton again.

The Team.
With warmest regards,
The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 June 2014

I got 2 rooms with a very good rate thanks to early booking. I think the services were very good.
Rooms are not very big but i think its sort of standard. Next to the beach and lovely swimming pool.

Has great time there

Stayed March 2014, travelled with family
Helpful?
Thank DuySNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 20 June 2014
Dear DuySNg,

Thank you for your comment regarding your stay at Sheraton Nha Trang Hotel & Spa. It is a great pleasure to receive positive feedback and we will share your great comments with the team.

We wish you more great stays with Starwood Hotels & Resorts


Warmest regards

The Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Nha Trang Hotel and Spa

Property: Sheraton Nha Trang Hotel and Spa
Address: 26 - 28 Tran Phu Street, Nha Trang, Vietnam
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nha Trang
#10 Romantic Hotel in Nha Trang
#11 On the Beach Hotel in Nha Trang
#11 Family Hotel in Nha Trang
#11 Spa Hotel in Nha Trang
#12 Luxury Hotel in Nha Trang
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Nha Trang Hotel and Spa 5*
Number of rooms: 280
Official Description (provided by the hotel):
Sheraton Nha Trang Hotel & Spa is one of 5-star international hotels in Nha Trang. With outstanding service and state-of-the-art facilities, we deliver memorable experiences at one of the world's most beautiful bays. ... more   less 
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Also Known As:
Sheraton Nha Trang Hotel Nha Trang

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