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“What A Magnificent Hotel!”

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Sheraton Nha Trang Hotel and Spa
Ranked #12 of 204 Hotels in Nha Trang
Certificate of Excellence
Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“What A Magnificent Hotel!”
Reviewed 30 July 2014 via mobile

This hotel is a fantastic place to stay. Its quality and service are excellent. The view is awesome; we could see the ocean, from sunrise to sunset, without leaving the room. I'd like to recommend this hotel to anyone whoever visits Nha Trang.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KNgoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 4 August 2014
Dear KNgoc,

Thank you so much for sharing your feedback with us on TripAdvisor.


We are so happy to hear you call us a “Magnificent Hotel” and it is a pleasure to know you were impressed with the amazing ocean view and our service exceeded your expectations.

We highly appreciate your fantastic recommendation on the hotel to TripAdvisor readers and look forward to welcoming you again so that we can bring you another memorable stay!

Warm Regards,

The Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,660 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Zurich, Switzerland
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 July 2014 via mobile

Before we went to Sheraton we were at the Novotel in Nha Trang. We really liked the room, the lobby and the whole building of the Sheraton's, but that's about it... The great difference to the Novotel are the employees. They aren't bad at Sheraton, but they are not customer oriented.

Stayed July 2014
Helpful?
2 Thank Ueli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 1 August 2014
Dear “ ThaGismo”,

Thank you for choosing to stay at the Sheraton Nha Trang Hotel & Spa and we apologise that we did not meet your expectations and have taken your feedback on board.


Warmest regards

The Team.
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Sydney
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 July 2014

We enjoyed our stay at the Sheraton very much. Our room was lovely (floor 13 and great view). The bed was amazing I wanted to sleep for hours!

The staff were also very nice and always overly accommodating.

However I would just to offer some constructive criticism to help the hotel (rather than being condescending). I found the pool too cold to ever swim in (and full of children splashing), and the outdoor spa was no warmer.

To get some respite from this, my husband and I tried to go to the spa where we could relax together. However this was separated into male and female - a huge disappointment. Why when couples are often travelling together should they be forced to be separated in the spa/sauna/steam room area?

All other hotels in Vietnam had shared spa areas, with everyone wearing swimsuits I don't see why we should be separated. The spa area was lovely and renovated so it would have been really nice to enjoy it together.

The pool also closed at 7 which was a lot earlier than other hotels I stayed at. However as the pool was too cold I just went to the beach anyway (go up to near the pagoda for cheaper drinks/food)

Overall a great stay but with a warmer pool and shared spa area the experience would have been much better.

Next time I probably wouldn't stay at a more expensive hotel given I spent most time at the tourist beach area (paid for lounge chair) and didn't get to enjoy the facilities.

Room Tip: Ask to stay on level 10 or above with beach view
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Ehar7259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 1 August 2014
Dear “Ehar7259”,
Thank you so much for taking the time to write such a detailed review on the hotel and the team.

We are happy to hear that you had a good stay and enjoyed our “amazing” Sheraton Sweet Sleeper Bed.

We appreciate your constructive feedback in relation to your stay. As we are located in a tropical country, most of the pool in Vietnam does not have the heater system.
Regarding the children in the pool, we appreciate your understanding that July and August our peak period due to summer school holidays.

Our Shine Spa provides complimentary steam, sauna and Jacuzzi for in house guests with two separate areas for male and female as it is a international standard of 5* hotel as well as most of guest’s request.

We appreciate for your understanding.

With Kind Regards,
The Team
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Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 July 2014 via mobile

Located right in the heart and close to everything. 5 star service, great food, incredible views from the Altitude Bar on Level 28 (rooftop). Rooms are spacious and have great views of the beach and main strip. Beds were very comfortable (compared to other hotels we have stayed throughout Vietnam). Fitness centre has alot to offer and the infinity pool overlooking the ocean is very good (but during the day, there are many children).

I cannot fault this hotel and would highly recommend

Stayed July 2014
Helpful?
1 Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 1 August 2014
Dear “Sharon C”,

At Sheraton we believe life is better when shared, thank you for sharing your great stay experience on Tripadvisor. We are very happy that you’ve enjoyed your stay with us.

We wish you more great stays with Starwood Hotels & Resorts

Cheers.

The Team.
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San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2014

This is a very nice hotel--clean, beautiful pool area, great location, beautiful ocean views. The service was great, and the staff was friendly and helpful. The breakfast buffet was fantastic, and the food at Steam n Spice, another hotel restaurant, was equally great.

On the minus side: the pool area was very shaded, but I suppose this might change depending on the time of year. Also, each room has a beautiful balcony, however no chairs are on the balconies. I would have loved to have spent time on the balcony enjoying the view.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly_Road_Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 1 August 2014
Dear “Kelly_Road_Warrior”,

Thank you for staying with us and taking time to write this wonderful review.
Our pool has sunshine in the morning and shade in the afternoon due to the direction of the hotel is facing to the East.

We do provide furniture for the balcony on request if there are no children in the room, this is for safety and security of our guests.

We hope to welcome you back to Sheraton Nha Trang Hotel & Spa in the near future.

Stay Connected & Warm regards.
The Team
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Rome, Italy
Level Contributor
122 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 July 2014

The Sheraton Nha Trang is a great four star hotel, very close to most attractions, most of which I completed by walking to most of them. The staff give great directions with some staff giving you a great genuine smile. Accomodation the norm as other sheraton hotels.

  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank JPS0414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 4 August 2014
Dear JPS0414,

Thank you for choosing the Sheraton Nha Trang, we hope you had great time exploring Nha Trang.

We appreciate your comments in relation to our associates as positive feedback assists to motivate the team.

We look forward to welcoming you back to our hotel in the future.

Warm Regards.

The Team
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Chicago, Illinois
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 July 2014

As other reviewers have experienced, the children at this hotel seem to be out of control. At every hotel venue, there are children running wild, with parents seated nearby, and ignoring them. The hotel staff do their best to control the situation (the club lounge actually has a sign forbidding unsupervised and underdressed children), but the parents do not seem to respond to gentle reminders. The hotel facilities, including the pool, lobby, and club lounge, are very nice, otherwise. I do not know if there is a particular group of families that plagues this hotel, or if the hotel is known as particularly child-friendly, but I would not recommend any non-family groups to stay.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Alissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this review, 1 August 2014
Dear “Alissa D”,

Thank you for sharing your experience with us.

We appreciate your understanding that this is a peak period due to summer holidays and although we naturally try our best to request children to behave this really is the responsibility of the parents, hence we try to achieve a balance.

We hope to have the opportunity to welcome you back to our hotel in the future.

Regards,

The team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Nha Trang Hotel and Spa

Property: Sheraton Nha Trang Hotel and Spa
Address: 26 - 28 Tran Phu Street, Nha Trang, Vietnam
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nha Trang
#10 Romantic Hotel in Nha Trang
#11 Family Hotel in Nha Trang
#11 Spa Hotel in Nha Trang
#12 On the Beach Hotel in Nha Trang
#12 Luxury Hotel in Nha Trang
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Nha Trang Hotel and Spa 5*
Number of rooms: 280
Official Description (provided by the hotel):
Sheraton Nha Trang Hotel & Spa is one of 5-star international hotels in Nha Trang. With outstanding service and state-of-the-art facilities, we deliver memorable experiences at one of the world's most beautiful bays. ... more   less 
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Also Known As:
Sheraton Nha Trang Hotel Nha Trang

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