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“Awesome hotel, perfect location!”

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Sheraton Nha Trang Hotel and Spa
Ranked #14 of 211 Hotels in Nha Trang
Certificate of Excellence
Reviewed 10 August 2014

Stayed for four nights and did not want to leave. The rooftop bar was the absolute highlight, the views were amazing! Photos can't do it justice. The pool was just amazing. I've read bad reviews about the pool, e.g. It's too cold because of the building shadow (it's in the sun for most of the day) I can't see how anyone could say it was too cold? It was warm even in the shade.... It was perfect. We were upgraded to the 17th floor, it was so much more than I had expected, the views and the room were the usual high standard for Sheraton. Another highlight is the beach and the lounges. You are escorted across the road by the beach staff and when we were there (August 2014) there was plenty of spare lounges available. The beach was beautiful, they rake the sand in the sheraton section and the water is so nice and warm. The sheraton beach is a great place to either tan or sit under the umbrella and sip a Vietnamese coffee or a beer. The breakfast buffet was amazing, we were seated every with a view of the ocean. The food was incredible, such a high standard. The,value for money, especially with our upgrade is outstanding, we will be back.

Stayed: August 2014
1  Thank Luke A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 14 August 2014

Dear Luke A,

Thank you very much for your wonderful feedback, it is always great to receive a glowing review from a happy guest.

All the team look forward to welcoming you back to our hotel in the not too distant future.

Warm Regards,
The Team

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Reviewed 3 August 2014

We loved our stay at this hotel. We are preferred members (thanks to another reviewer on TA) which I would recommend anybody planning to stay here does as it is free and you get upgraded to a higher floor. The room was amazing, marble bathroom with a view of the ocean from the shower and bath and a comfy King size bed. The balcony overlooks the beach and has a view of the islands, really is an amazing place to sit and watch the world go by. We had vouchers for the day Spa and had a couple of massages which were first class, really nice setting and the girls were really professional.
Breakfast was included for us and there was plenty on offer for all tastes, we didn't eat in the restaurants, the beach was amazing and the service throughout the whole hotel was what you would expect from a 5 star hotel.
All in all a pleasant stay in a great hotel on a beautiful beach (well almost on the beach)
N.B. There have been a few comments about the amount of kids in this hotel and whilst there were plenty around the place it really didn't detract from the experience for us.

Room Tip: Join the Starwood preferred, it's free and gets you upgraded. Check out the trip advisor restau...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank BigdaznMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 7 August 2014

Dear “BigdaznMel:,

Thanks for joining Starwood Preferred Guest program and we are happy that you enjoyed the SPG floor views.

As July and August are school holidays in Vietnam this is a peak period for family travel, in these months there are more children, hence we recommend for guests who are disturbed by children to travel outside of these months.

We are glad that this did not detract from your enjoyment.

We look forward to your return

Warm Wishes,
The Team

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Reviewed 3 August 2014 via mobile

We stayed for 5 nights at the Sheraton. The rooms are very comfortable and spacious with all the mod cons. Breakfast was absolutely amazing with a huge variety of foods! Anything you can think of! The pool area is also very pleasant. However I think some action needs to be taken with children here and possibly a children's pool. I don't mind children playing and having fun however other people around the pool weren't so happy. The nha trang beach isn't that great so we spent most of our time at the pool. I had a massage at the spa and it was the best massage I have ever had! Overall we had a great stay. The service of the staff was also very good. Thank you Sheraton!

Stayed: July 2014
2  Thank Kiwilass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 7 August 2014

Dear “ Kiwilass”,

Thank you for your comments regarding your stay at Sheraton Nha Trang Hotel & Spa and we are delighted to get your wonderful comment on our Shine Spa as “the best massage” you have ever had.

It is great to receive positive feedback and we will share your great comments with the team. We strive to continuously provide exceptional services and I am sure that your feedback will be an encouragement to all of us.

We wish you more great stays with Starwood Hotels & Resorts

Cheers.

The Team

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Reviewed 2 August 2014

As part of a trip up the coast of Vietnam, we stayed here for one night. We can recommend this hotel as a good, international standard hotel. With the little service we utilized, the service was great. We needed to take a shower after checking out and were offered free showers in the fitness area. We did not use the pool, but noticed the superb views from the pool area due to pool being a few floors up and having unobstructed ocean views.

The only disappointment was service in the main restaurant...it was virtually non existent. Nobody took the order...had to chase the server to place an order...maybe because we ordered a la carte in a buffet restaurant? But why offer menus then? And we had to chase the server again to settle our bill...never mind that nobody ever checked during the meal if we needed something (we did want drink refills that never happened).

  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank ValVil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 7 August 2014

Dear “ValVil ”,

Thank you for your feedback and we apologise that we did not provide adequate service in Feast for your breakfast. Your comment has been shared with the Food and Beverage Director and we will ensure we do re training for the team on a la carte breakfast service.


Stay Connected & Warm Regards.
The Team .

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Reviewed 1 August 2014 via mobile

Can't relax in the hotel due to wild children running around in the hotel esp. on the 6th floor swimming pool area. Children are all over the hotel and their parents don't seem to care to manage them. It is a good hotel for families and kids, not for singles or couples.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Jamie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 7 August 2014

Dear “Jamie L”,
Thank you for sharing your experience on TripAdvisor.

As you stayed during our peak season, the hotel welcomes many families with kids for summer holiday until end of August. We appreciate our guests understanding

We wish you all the best.

Warm Regards.

The Team.

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Reviewed 30 July 2014 via mobile

This hotel is a fantastic place to stay. Its quality and service are excellent. The view is awesome; we could see the ocean, from sunrise to sunset, without leaving the room. I'd like to recommend this hotel to anyone whoever visits Nha Trang.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank KNgoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 4 August 2014

Dear KNgoc,

Thank you so much for sharing your feedback with us on TripAdvisor.


We are so happy to hear you call us a “Magnificent Hotel” and it is a pleasure to know you were impressed with the amazing ocean view and our service exceeded your expectations.

We highly appreciate your fantastic recommendation on the hotel to TripAdvisor readers and look forward to welcoming you again so that we can bring you another memorable stay!

Warm Regards,

The Team

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Reviewed 27 July 2014 via mobile

Before we went to Sheraton we were at the Novotel in Nha Trang. We really liked the room, the lobby and the whole building of the Sheraton's, but that's about it... The great difference to the Novotel are the employees. They aren't bad at Sheraton, but they are not customer oriented.

Stayed: July 2014
2  Thank Ueli G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomSheratonNT, Public Relations Manager at Sheraton Nha Trang Hotel and Spa, responded to this reviewResponded 1 August 2014

Dear “ ThaGismo”,

Thank you for choosing to stay at the Sheraton Nha Trang Hotel & Spa and we apologise that we did not meet your expectations and have taken your feedback on board.


Warmest regards

The Team.

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Additional Information about Sheraton Nha Trang Hotel and Spa

Address: 26 - 28 Tran Phu Street, Nha Trang, Vietnam
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nha Trang
#10 Romantic Hotel in Nha Trang
#11 Family Hotel in Nha Trang
#14 On the Beach Hotel in Nha Trang
#14 Spa Hotel in Nha Trang
#14 Luxury Hotel in Nha Trang
Price Range: £87 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Nha Trang Hotel and Spa 5*
Number of rooms: 280
Official Description (provided by the hotel):
Sheraton Nha Trang Hotel & Spa is one of 5-star international hotels in Nha Trang. With outstanding service and state-of-the-art facilities, we deliver memorable experiences at one of the world's most beautiful bays. ... more   less 
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Also Known As:
Sheraton Nha Trang Hotel Nha Trang

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