We had booked this hotel for a long stay in Nha Trang and walked out after the first day even though they have our money. This hotel is owned by Han Tam Resort and Merpearle. Last year they sold us a prepaid package when we stayed at Hon Tam Island Resort. They told us the resort membership would let us stay there and at several luxury hotels in the Nha Trang area including the Vinpearl and Sunrise plus others. It turned out to be untrue. The only place they will let us stay is their Sun and Sea Hotel which is far far from a luxury hotel. It is a budget hotel and you can do far better for the price. They put us (2 adults and 2 children) is a small room with dirty carpet and told us we had to sleep in one queen plus a single roll in cot. We had to sleep three in one bed and the forth person at the end. The room was all bed and chairs. They already had our $4,500 US and the manager said if we didn't like it he would be happy to cancel our reservation.
Breakfast is supposed to be included but they would only give us for three. We had to get angry in the morning to get the fourth. It wasn't very good but that is minor. The manager (different person) met with us and said they would put us in the Havana for the night and they would pay for it. Its a nice new hotel. They would meet with us and try to resolve it. Well, we checked in to the Havana rooms they reserved for us. We had to give them our credit card because the Sun & Sea had not paid yet. An hour later at 8 pm the first Sun and Sea manager (the arrrogant one) called the hotel and our room to say they will not pay for it and that we had better hire a taxi and get back there. I rarely had been so upset. I cannot believe such a disgusting lack of integrity. I strongly discourage anyone from dealing with this hotel or Hon Tam or Merperle. I have never been so poorly treated and never so angered to write a hotel review before.
- Official Description (provided by the hotel):
- The MerPerle SeaSun Hotel is an ideal destination, located at the heart of one of the most beautiful seaside city, Nha Trang. Just five minute walk down to enjoy stunning scenery of the beach. This ten story hotel offers you panoramic views of both city and ocean. Our 80 well-equipped, spacious rooms will make your stay a perfect one. ... more less
- Reservation Options:
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- Also Known As:
- Sea And Sun Hotel