We stayed at this hotel for 12 nights in May and almost every day something was wrong. One day the air conditioning was broken, another day hot water was unavailable, we almost never could get beach towels, etc. Plus, every day we kept finding huge bugs in our room. Hotel location is also far from perfect: there is no good beach nearby and the water in the sea is dirty (although this problem can be easily solved by taking a 10-minute taxi drive to a better beach). Food is rubbish (but it’s should be expected for the money you pay). To sum up: the hotel is cheap so if you choose to stay there, do not expect anything extraordinary and you will not be disappointed. However, the most unpleasant thing happened to us at the check-out. They charged us three times for one and the same laundry service and added beer from the mini bar to our bill. We tried reasoning with them but they pretended they did not speak English (ha-ha!). As they kept our passports we quickly realized that it was useless to argue so we paid. Imagine our surprise when the receptionist took the money we put on the counter and a minute later said he did not see any money and demanded the full payment again while casually looking through our passports. We were shocked! It’s one thing when they steel from you when you are not looking, but it’s a totally new feeling they do it right under your nose! By the way, the male receptionist servicing us at 8 a.m. on 31/05/2012 (I think your name is Ngoen Tuen Something), shame on you! The amount he stole was insignificant, by the fact itself just ruined the day for us. Moreover, I have a reason to believe that they do it on a regular basis and the management just chooses to turn a blind eye on this situation.
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