James was wonderful to plan our day trip with! He was always available and quick to respond to my endless questions and emails. We were really looking forward to our trip, but unfortunately, the cruise ship we were on had some engine problems, so we never made it to Nha Trang. To make it worse, we had no means to communicate with James from the ship, so could not email him a warning. However, when we arrived back on land a few days later, I was delighted to see a very nice email from him letting us know that he heard about our ship missing Nha Trang, and that he would reimburse us the deposit. I never imagined that we would get our deposit back and didn't even think to ask, but I pleasantly surprised. James seems like a great guy, and I hope we get the chance to make it in the future... if so James will definitely be our tour guide!