We pre-booked our tour with James prior to departing on our cruise into Vietnam - Nha Trang day trip. In the lead up to the day, James was very good at communicating with me about the details of the tour and accommodated our specific requests that we thought we might like to see. I would go so far as to describe this service as above any level of communication that I usually come across.
We were going to be late due to the cruise ship Tender being late and I also messaged James these details of which nothing was a problem. His partner Jane was waiting for us at the designated pick up spot and had a lovely air-conditioned van that seated all 6 of us. Jane also came with drinks for the kids and adults, very thoughtful.
Lunch was pre-arranged at a great Vietnamese eating spot, we visited many of the touristy areas we needed to see along with some rural places that were very interesting. Jane commentated throughout the entire tour and was a wealth of knowledge about Nha Trang and Vietnam in general. In some respects, her knowledge alone was well worth the price!
I would highly recommend contacting this tour guide when in Vietnam, Nha Trang area.More