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Michael D

Wonderful hotel & staff

5.0 of 5 bubblesReviewed 26 Jul 2019
We have been staying at this hotel for over 3 weeks. I must say that the service is above average and the staff from the general manager, his wonderful assistant Nathalie through to the boys on the door are all so helpful and friendly. The rooms are well kept and the fittings are as you would expect from a hotel of this class. The club lounge is a haven away from the crowds and the staff in there are so willing to do whatever is required to make you comfortable and welcome. I love Bloody Mary cocktails and I have my own recipe which once shown, I then received made perfectly every time. The hotel is on a very busy road that you need to cross to reach the beach, there is an assistant to even help crossing the road. Such service.Thanks for a memorable stay.
Date of stay: July 2019
Room Tip: As higher floor as possible 19 is great
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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daolington, Manager at InterContinental Nha Trang, responded to this review
Responded 28 Jul 2019
Dear Michael D,

Warmest greetings from InterContinental Nha Trang and thank you for taking the time to share your feedback with us. We are so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are very deserving of your praise and I will share your kind words to them.

Many thanks again, we are at your service to provide anything you need and hope you will return again soon.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,390)
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Reviewed 24 July 2019

I had a great experience in this hotel. The staff were very helpful and helped us enjoy Nha Trang. Our room was gorgeous with a view of the beach. The bathroom was incredibly spacious. My only complaint is that the hotel is right next to a military school of some sort, and they had a 6:00 am ceremony on a Saturday when we were there. It woke everyone in the neighborhood up. (Seriously, do government officials in Vietnam simply have a passive aggressive attitude against foreign tourists?)

The beach is passable. It's not very clear but it's okay. It is a public beach but there are private chairs reserved for guests. An attendant will help guests cross the busy street in front of the hotel, and there's always someone there to watch your belongings when you're lounging around or swimming. Still, the noise and the locals passing still make me feel a bit insecure with my belongings. Enjoy the hotel pool.

The restaurants are great. Make sure to explore the restaurants and the hotel bar. The lunch and dinner deals are great and comparable to those outside of the hotel (if not cleaner).

Room tip: Ask about the government building next door. Ask to have a room far from it.
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Joe_delicious
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daolington, Manager at InterContinental Nha Trang, responded to this reviewResponded 25 July 2019

Dear Joe_delicious,
Warmest greetings from InterContinental Nha Trang and thank you for taking the time to share your feedback with us.We are so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are very deserving of your praise and I will share your kind words to them.
We would love you welcome you back soon should your travel plans bring you back to Nha Trang.

Thank you again for choosing InterContinental Nha Trang.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2019 via mobile

Just back home in Malaysia after a 6 days trip to Vietnam, 3 of which were spent at the ever so plush and comfortable Intercontinental Nha Trang. We stayed in the club junior suite which was enormous with sweeping views over the bay from our 17th floor balcony. I honestly thought we were the first occupants of the room, given how perfectly clean and well maintained it was! The bathroom was well equipped and we had a really useful dressing room too. The main living area was super comfortable with great tea and coffee making facilities. The highlight of our stay was the Club Lounge on the 18th floor, very ritzy with outside sitting areas where we could enjoy our drinks and food. The Staff at the Lounge were outstanding - you will find it hard to access such incredibly caring service in other 5 star hotels in the region. A big thank you to the Chief Concierge - she made our stay such a wonderful experience - fantastic job! It was also great to meet the GM and it became clear his approach to management is a vital element of the hotel's success. We enjoyed our time at both the swimming pool and beach, but I didn't like the beds on the beach which were not in keeping with the overall luxurious feel of this hotel. The gym is fab!
We hope to return to this excellent and affordable 5 star hotel in Nha Trang soon! Many Thanks to all the staff we met!

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank JimDKL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daolington, Manager at InterContinental Nha Trang, responded to this reviewResponded 22 July 2019

Dear JimDKL,

Warmest greetings from InterContinental Nha Trang and thank you for taking the time to share your feedback with us. We are so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are very deserving of your praise and I will share your kind words to them.

Many thanks again, we are at your service to provide anything you need and hope you will return again soon.

Best regards,
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2019

If you would like to be treated like kings and queens, check in at Hotel InterContinental in Nha Trang. We have stayed at many 5 star hotels around the world including many hotels in Dubai. This hotel has topped them all! From the minutes we (family of 4) stepped in to the hotel we were carried around. There is not one thing they can do better. We had two club rooms with an ocean view. We had lounge access and just the view is amazing. The food is over the top. the service every at the hotel - the doorman, cleaning lady, staff in the lounge, breakfast restaurant etc. They all do a wonderful job. If I should mention names of people who went out of our way to help us make our stay perfect, I would have to mentions everybody. In this hotel you get much more than expected. the staff are always meters ahead of you. Example: The second day the staff know exactly what we prefer for drinks. They gave us the best table with a view. We talked to Phong in the lounge (18th floor) and told her that we were headed for a tailor. When we came down to the reception (1st floor) a guy from the reception came towards us to ask if we needed help with the taxi to the tailor. We booked cooking class at the hotel and soon after many of the staff knew that we were the ones. After Nha Trang we headed for Hanoi. Phong spent time writing her recommendations for shopping, eating, sightseeing in Hanoi so we were well prepared for the next stop. This has been AMAZING! We love this hotel and will recommend this to everybody who like luxury and great service. p.s. you have to cross a busy street to go to the beach. No problem there is a nice InterContinental guy there to help you cross the street. They think of everything!

Room tip: 16. floor with ocean view - it does not get any better than that.
Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank DorteRolvung17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daolington, Manager at InterContinental Nha Trang, responded to this reviewResponded 15 July 2019

Dear DorteRolvung17,
Warmest greetings from InterContinental Nha Trang and thank you for taking the time to share your feedback with us.
I'd like to personally thank you for the WOW review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. Our team prides ourselves on offering unparalleled offerings and encourages our guests to venture out to experience all.

I’m thrilled that you had such a wonderful experience; please come back and see us again soon! We'll be waiting.

Best regards,

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Reviewed 7 July 2019

Had a fabulous stay at the Intercontinental Nha Trang. The Club Lounge offered all the amenities you could possibly want - refreshing welcome beverages upon arrival, complimentary breakfast and complimentary afternoon drinks & canapes.

The staff at the club lounge (Ha, Nga,Tam, Khang, Ngoc, Tu, Y Phuong, Hoai Phuong) were beyond reproach. Impeccably well-mannered, friendly and helpful. My mum hurt her knee when we went out and all staff members attended to and pre-empted her needs.

Definitely recommend for those seeking luxury and relaxation in Nha Trang.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank thalia8s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daolington, Manager at InterContinental Nha Trang, responded to this reviewResponded 8 July 2019

Dear thalia8s,

Warmest greetings from InterContinental Nha Trang and thank you for taking the time to share your feedback with us.We are glad to know how much you enjoyed your stay experience. Our property and passionate colleagues are very deserving of your praise and I will share your kind words to them.

Many thanks again, we are at your service to provide anything you need and hope you will return again soon.

Best regards,
Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2019

It's a 5-star hotel, so the service is good, the room is very well-equipped, the restaurant with various food buffet is good, the staff is polite & well-trained. But it does not have an open bar nor a beach view bar as I supposed. One small thing, it did not provide toothbrush & toothpaste in the room. When I required, the staff responded with a reason for environment protection. I agree with that reason, but I wish they have informed this prior.

Room tip: Choose the beach view
Date of stay: June 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Hà M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
daolington, Manager at InterContinental Nha Trang, responded to this reviewResponded 15 July 2019

Dear Ha_MaiNgoc,

Warmest greetings from InterContinental Nha Trang and thank you for taking the time to share your feedback with us. We hope you enjoyed the time at the beautiful beach of Nha Trang. We apologize for the mentioned experience which somehow fell short of your expectations.

Please be assured that your comments have been shared with our management team for our continual focus on our colleague training and operations.

Again thank you for choosing InterContinental Nha Trang. We hope to welcome you back soon in your next trip to Nha Trang.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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