We booked 2 nights on a hostel website in this hotel because our friend also booked a room. Unfortunately, our bus had a 3 hrs delay. When trying to call them there was no connection because it looks like the number is 1 digit short. We text our friend to tell them about our delay and he confirmed that they said it would be fine.
After arriving they looked at us very shocked and told us that we were late and they have given our room away! Even with a partial prepayment that we did!
The conversation was not easy because they didn't speak English. But they called somebody and we solved this somehow. They gave us a single room for the first night on the top floor (can't remember if it's the third or forth floor). Since all the hotels in Nha Trang was fully booked according to internet searches, we accepted and they promised that we can move the next day.
This room was really bad. It was tiny, there is a strong moldy smell. The broken bathroom door window was fixed with scotch tape, but they also taped a dead spider on it.
Anyways, after we moved the room the next day, it was better. It was a big 3 bed room, pretty clean and didn't smell. Everything was very basic, but it was ok.
The staff was very nice and they appologized several times.
We liked Nha Trang and wanted to stay longer, but they were fully booked.
When we checked out for the hotel across the street, the owner came to us giving us 2 big bottles of water saying "free.. free"
That was very nice.
We would rate this hotel around 2.5/5 just because of the trouble we had. If it was only the second room, a 3/5 is appropriate.
The location is very good, 5 minutes walk to the beach and the mall, some 10 mins to the street with a lot of bars.