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“Well positioned. Good service. Good value”

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Best Western Congress Hotel
Ranked #6 of 70 Hotels in Yerevan
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Well positioned. Good service. Good value”
Reviewed 9 November 2013

I've stayed here many times and always been satisfied. The rooms and beds are big enough and comfortable enough. The hotel is well placed for the centre of town. It's got a pool in the summer. The staff are friendly and welcoming and the restaurant does great pizza.

2 downers. Don't put the taxi on the bill and avoid the guy who prowls the bar sketching guests.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 12 December 2013
Dear Richard,

Thank you for taking your time and sharing your experience with us. Your comments are extremely valuable to us and I am happy to learn that you have enjoyed your stay. I greatly appreciate your kind comments about our spacious rooms, city center location, as well as our Italian homemade pizza which is unique in Yerevan.

I apologize for any inconvenience caused by the guy doing sketches - we have already taken steps and this kind of things will not happen again.

Thank you once again for your loyalty to our Hotel. Will be looking forward to welcome you back.

Sincerely,
Emma Karapetyan
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507 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
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English first
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 October 2013 via mobile

It is situated near the Republic Square right in the center of Yerevan. The pool is an awesome one if you go in summer. Besides they organize nice parties during the summer. Nice rooms which are quite comfortable. The prices compared to other hotels located in downtown are quite affordable. At the pizzeria you can try the taste of authentic Italian pizza , with Italian ingredients . Moreover , if you crave for some Italian dishes you are welcome to the restaurant where you can have Italian food. The restaurant mangers are Italians who master their profession to the fullest. Overall , it is an adorable and beautiful place.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lianti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 13 December 2013
Dear Lianti,

Thank you for your wonderful review.

We are delighted to learn that you have fully enjoyed our facilities and services. Your comments are extremely valuable to us and they motivate our great team to continue to improve our services and to create lifetime memories.

Thank you once again for choosing our beautiful Hotel. We will be all looking forward to welcoming you back.

Best Regards,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level 6 Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 16 October 2013

Very good hotel in a nice location not too far from the main square (republic square). The rooms are small, but have comfortable beds, are very clean and have a minibar, safe, hairdryer, tv with international channels and internet connection. The breakfast is very good and the meals offered at the hotel's restaurant are also good and affordable.

There is a gym (with many cardio machines and free weights) and a sauna free of charge for hotel guests. The staff speak English and were always helpful during my stay.

The room price is slightly higher than for other hotels in the city but considering the facilities available it is worth paying the extra to have a relaxed stay.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sirx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 1 March 2016
Dear sirx,

Thank you for positive comment about our hotel. We are glad that you enjoyed your stay. It is nice to know that our location close to the Republic Square, Raffaello restaurant and service impressed you. Concerning rooms we want to inform you that our hotel has rooms of different sizes and hopefully during your next stay you'll have the bigger one.


Our team is looking forward to meeting you again very soon.


Best Regards,

Hayk Voskanyan
Reception Staff
Best Western Congress Hotel Yerevan.
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Harrogate, United Kingdom
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 August 2013

Initially checked in at 5am following two flights via Moscow from Heathrow without any problems and stayed a total of 3 times over a 11 day period.

The staff were always very helpful and the rooms were always very comfortable.

Breakfast was available from 7am to 11am and was very good.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattW_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 7 August 2013
Dear Valued Guest,

It has been a pleasure having you stay with us and we sincerely appreciate taking your time and posting a review on TripAdvisor.
We are delighted to note that our services were to your satisfaction.
Our team and I look forward to welcoming you back to our hotel.

With best regards,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 6 Contributor
321 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 16 July 2013

From checking in to checking out no problems at all. Staff always available to help out and with a smile as they do. Safe in the wardrobe to keep valuables but be warned the keyfob is heavy so be careful which pocket you put it in. Eating at the Hotel restaurant is good value especially the set menu. Bonus is free wifi throughout the building so easy to skype home, sometimes it plays up but reception have a Cat 5 cable to borrow for use with your laptop. Breakfast choice is good in the main, but the hot selection varies daily and includes vegetables. We Brits just don't do vegetables for breakfast so think continental breakfast.

Room Tip: Ask for a back facing room
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ernie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 24 July 2013
Dear Valued Guest,

On behalf of our entire Team I would like to thank you for your kind compliments and for choosing BEST WESTERN Congress Hotel for your recent stay.
It gives me great pleasure to read that we were able to fulfill your expectations. It is our priority to provide you with an excellent stay and we would be delighted to welcome you back when your travels bring you to Yerevan.

Best Regards,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 July 2013

Amazingly friendly and helpful staff ! Especially all bartenders and reception.
Clean hotel, great location, amazing pool, good food, nice rooms
Hotel pickup from external daily tour company

Bad points :
Pool only opens at 10 am
Pool open until 9pm but pool bar close at 7
Mobile phone antena is on top of hotel building
I got a double room and was alone, but had to pay for pool entry for friend joining me. Also a party was organized at hotel, but my friend had to pay to get in despite hotel security help - we stopped trying to get in after 1h queuing and waiting
Aiport pickup are 2 times more expensive than normal price

Room Tip: Ask to have a nice view Ask to be away from the mobile phone antenna which is on top of hotel
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mpinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 11 July 2013
Dear Valued Guest,
Thank you for taking your time and sharing your hospitality experience on TripAdvisor.
We are very glad to hear that we have met your expectations. Thank you for appreciating our customer service, room comfort and cleanliness, restaurant service and our Caribbean Open Air Pool.
Our pool is a unique place in the whole city where you can beat the summer heat enjoying our homemade Italian gelato and dive into the fun enjoying the cocktails from our pool bar.
I do apologize for the fact that the bar was closed at 7 pm on one day, it usually closes at 8 pm.
I’d like to explain you why our pool opens at 10 am: a technical time is required to clean the pool inside and the area around it. However, you can always enter the pool before 10 am if you like to swim early in the morning and in case you do not mind about the cleaning procedures. For your next visit we can organize it especially for you.
I’d like to inform you that just you, as our hotel guest have free access to the pool and to all the summer events we organize for our hotel guests.
We are looking forward to welcoming you soon to our BEST WESTERN Congress Hotel.

Best Regards,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2013

i was in Yerevan for a week. Hotel is not far from center. excellent staff and helpful.stayed for 7 8 days and 9 nights. one thing which i didnt like in this hotel is kitchhen............ this hotel have only italian kitchen...............

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nileshrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 4 July 2013
Dear Valued Guest,

Thank you for taking your time and sharing your opinion on TripAdvisor. Customer care is among our highest priorities – our strong points are the friendly and professional service provided by our attentive hotel team.
Thank you once again for choosing Best Western Congress Hotel. We will be looking forward to welcoming you back to our hotel in the nearest future.

Best Regards,

Emma Karapetyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Congress Hotel

Property: Best Western Congress Hotel
Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Yerevan
#6 Luxury Hotel in Yerevan
#7 Family Hotel in Yerevan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Congress Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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Also Known As:
Best Western Yerevan
Yerevan Best Western

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