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“My favorite hotel in Yerevan!”

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Best Western Congress Hotel
Ranked #6 of 71 Hotels in Yerevan
Certificate of Excellence
Reviewed 13 November 2013

My favorite hotel in Yerevan ! A 3-minute walk from the main square. Comfortable rooms . WiFi in the room , TV, mini - bar ... All is as usual in hotels of this level . Comfortable and at the level of , but ... The most important difference of this hotel from peers , it is the staff ! Absolutely all the employees are very attentive, friendly . No delays at all . Thanks to these wonderful people, staying in the hotel becomes a stay at home! I go here for 3 years and there was not even thought to look for another hotel . Thank you very much ! I recommend!

  • Stayed: October 2013, travelled on business
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2  Thank Aleksandre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 15 November 2013

Dear Aleksandre,

Warm greetings from BEST WESTERN Congress Hotel!

Thank you for sharing your valuable feedback on TripAdvisor. I am glad to know that you consider us as your favorite hotel in Yerevan.
You are one of our loyal guests and your comments are very important to us - it is an honorto know that you appreciate our service and great staff.

We will be always looking forward to welcoming you back to your home in Yerevan.

With best regards,

Emma Karapetyan

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227 - 233 of 550 reviews

Reviewed 12 November 2013

I've stayed here many times and always been satisfied. The rooms and beds are big enough and comfortable enough. The hotel is well placed for the centre of town. It's got a fitnessroom and a pool in the summer. The staff are friendly and welcoming the food is ok. Next time I will be here!!

  • Stayed: November 2013, travelled on business
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1  Thank Jan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 11 December 2013

Dear Mr. Jan,

Thank you very much for taking your time to review your stay at the Best Western Congress Hotel.

We are really pleased you are choosing us for your visits to Armenia.

Our daily utmost priority is meeting our guests’ expectations; we are delighted to hear we have overcome yours!
Your review is a great motivation to our hotel team.

We are all looking forward to welcoming you back.

Best Regards,
Emma kARAPETYAN

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Reviewed 12 November 2013

Situated in the heart of the capital and walking distance from the Republic Square, the hotel offers a cozy environemnt during winter with its heated lobby and rooms.
The room and bed are comfortable and the staff throughout the hotel from reception to the lobby bar, business center and restaurants are extremely friendly and caring.
I was also offered a free local mobile number which I found to be quite useful during my stay.
The breakfast was good, although the variety was limited.
Overall, a very good hotel which I would highly recommend. Will stay there on my next visit.

  • Stayed: November 2013, travelled with friends
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1  Thank Pierrebasmadjian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 11 December 2013

Dear Mr. Pierrebasmadjian,

Thank you for posting this wonderful review. I really appreciate your kind words about our location and cozy environment. Most of all, I thank you for your sincere recognition of our employees, particularly those at Front Office, Bar, Business Center and Restaurant. It is a real motivation to all of them.

I hope it won't be too long before we welcome you back to our Hotel.

With warmest regards,
Emma Karapetyan

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Reviewed 9 November 2013

I've stayed here many times and always been satisfied. The rooms and beds are big enough and comfortable enough. The hotel is well placed for the centre of town. It's got a pool in the summer. The staff are friendly and welcoming and the restaurant does great pizza.

2 downers. Don't put the taxi on the bill and avoid the guy who prowls the bar sketching guests.

  • Stayed: October 2013
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1  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 12 December 2013

Dear Richard,

Thank you for taking your time and sharing your experience with us. Your comments are extremely valuable to us and I am happy to learn that you have enjoyed your stay. I greatly appreciate your kind comments about our spacious rooms, city center location, as well as our Italian homemade pizza which is unique in Yerevan.

I apologize for any inconvenience caused by the guy doing sketches - we have already taken steps and this kind of things will not happen again.

Thank you once again for your loyalty to our Hotel. Will be looking forward to welcome you back.

Sincerely,
Emma Karapetyan

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Reviewed 23 October 2013 via mobile

It is situated near the Republic Square right in the center of Yerevan. The pool is an awesome one if you go in summer. Besides they organize nice parties during the summer. Nice rooms which are quite comfortable. The prices compared to other hotels located in downtown are quite affordable. At the pizzeria you can try the taste of authentic Italian pizza , with Italian ingredients . Moreover , if you crave for some Italian dishes you are welcome to the restaurant where you can have Italian food. The restaurant mangers are Italians who master their profession to the fullest. Overall , it is an adorable and beautiful place.

  • Stayed: September 2013
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2  Thank Lianti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 13 December 2013

Dear Lianti,

Thank you for your wonderful review.

We are delighted to learn that you have fully enjoyed our facilities and services. Your comments are extremely valuable to us and they motivate our great team to continue to improve our services and to create lifetime memories.

Thank you once again for choosing our beautiful Hotel. We will be all looking forward to welcoming you back.

Best Regards,
Emma Karapetyan

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Reviewed 16 October 2013

Very good hotel in a nice location not too far from the main square (republic square). The rooms are small, but have comfortable beds, are very clean and have a minibar, safe, hairdryer, tv with international channels and internet connection. The breakfast is very good and the meals offered at the hotel's restaurant are also good and affordable.

There is a gym (with many cardio machines and free weights) and a sauna free of charge for hotel guests. The staff speak English and were always helpful during my stay.

The room price is slightly higher than for other hotels in the city but considering the facilities available it is worth paying the extra to have a relaxed stay.

  • Stayed: October 2013, travelled on business
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2  Thank sirx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 1 March 2016

Dear sirx,

Thank you for positive comment about our hotel. We are glad that you enjoyed your stay. It is nice to know that our location close to the Republic Square, Raffaello restaurant and service impressed you. Concerning rooms we want to inform you that our hotel has rooms of different sizes and hopefully during your next stay you'll have the bigger one.


Our team is looking forward to meeting you again very soon.


Best Regards,

Hayk Voskanyan
Reception Staff
Best Western Congress Hotel Yerevan.

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Reviewed 3 August 2013

Initially checked in at 5am following two flights via Moscow from Heathrow without any problems and stayed a total of 3 times over a 11 day period.

The staff were always very helpful and the rooms were always very comfortable.

Breakfast was available from 7am to 11am and was very good.

  • Stayed: July 2013, travelled solo
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2  Thank MattW_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 7 August 2013

Dear Valued Guest,

It has been a pleasure having you stay with us and we sincerely appreciate taking your time and posting a review on TripAdvisor.
We are delighted to note that our services were to your satisfaction.
Our team and I look forward to welcoming you back to our hotel.

With best regards,
Emma Karapetyan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Congress Hotel

Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Yerevan
#6 Luxury Hotel in Yerevan
Price Range: £41 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Congress Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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Also Known As:
Best Western Yerevan
Yerevan Best Western

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