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“Solid 3*+; Good impression; Being rennovated”

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Best Western Congress Hotel
Ranked #6 of 70 Hotels in Yerevan
Certificate of Excellence
Moscow, Russia
Level 5 Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Solid 3*+; Good impression; Being rennovated”
Reviewed 20 January 2014

Solid, positive "reliable 3*+/no-issue" impression:

- friendly helpful staff speaking fluent English/Russian
- great location
- overall design & setup, incl. rooms, reminds of the beg. 2000s, with nothing particular to cherrish or complain about; ongoing rennovation (Jan'14) not noisy and hopefully will make it better
- not much to see from the hotel windows; some rooms have balconies
- breakfast is not empressive and reminds more of 2-3* rather than 4*, but though selection is limited there are 1-2-3 good things to pick for everyone incl. Armenian food & high-protein/low carb choices as well as standard international staff.
- standard room details some like to know in advance: free reliable WiFi, tea/cofee kettler; no iron; alarm-clock; free gym

Overall: rated 4*, includes all the expected, but feels like a bit below usual typical business-travel stay. For personal travel could be a great offer.

Room Tip: Rooms facing the street are not 100% noise-free.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Sergei B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 23 January 2014
Dear Sergei,

I would like to thank you for having chosen BEST WESTERN Congress Hotel as well as for your feedback for your recent stay.
The mission at our hotel is to completely delight and always satisfy our guests. It is very rewarding to receive positive remarks on our location as well as multilingual staff.
I have already noted your remark about our breakfast and I will for sure share your feedback with the relevant people.
Thank you once again for choosing our Hotel. Our team will look forward to welcoming you back.

Sincerely,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 December 2013

My stay at best western hotel in Yerevan was fantastic,
I have stayed for 30 days , first the hotel is very near from republic square and Opera (5 minutes walking distance) which will be a best choice if you like to go around the city on foot;

The price was very good , they have a very good chief , very helpful and can recommend and make what will be suitable for your taste

the most important part is the Reception staff , very kind ad helpful , if you are asking about a place to visit or advice , they always search to find the easiest and less expensive way to do it;
They have a nice attitude and can speak English very well

I really loved my stay at this hotel , and when i go back to Armenia , it will be my first and only choice :)

Room Tip: the back side of the hotel is very quiet , the front side has a very good view but may be not in the...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mostafa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 10 December 2013
Dear Mostafa,

What a fantastic review! Thank you so much for your nice words and for taking the time to comment on your visit to us.

I am glad to hear you had a great time with us. Our aim is to make you feel special, and rest assured we will keep on focusing on our guests, offering great service. I would like to take the opportunity to thank you for your loyalty to BEST WESTERN Congress Hotel.

Your comments have been shared with the team and we are all looking forward to seeing you back soon.

Best Regards,

Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tbilisi, Georgia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 November 2013

My favorite hotel in Yerevan ! A 3-minute walk from the main square. Comfortable rooms . WiFi in the room , TV, mini - bar ... All is as usual in hotels of this level . Comfortable and at the level of , but ... The most important difference of this hotel from peers , it is the staff ! Absolutely all the employees are very attentive, friendly . No delays at all . Thanks to these wonderful people, staying in the hotel becomes a stay at home! I go here for 3 years and there was not even thought to look for another hotel . Thank you very much ! I recommend!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aleksandre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 15 November 2013
Dear Aleksandre,

Warm greetings from BEST WESTERN Congress Hotel!

Thank you for sharing your valuable feedback on TripAdvisor. I am glad to know that you consider us as your favorite hotel in Yerevan.
You are one of our loyal guests and your comments are very important to us - it is an honorto know that you appreciate our service and great staff.

We will be always looking forward to welcoming you back to your home in Yerevan.

With best regards,

Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zwolle, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

I've stayed here many times and always been satisfied. The rooms and beds are big enough and comfortable enough. The hotel is well placed for the centre of town. It's got a fitnessroom and a pool in the summer. The staff are friendly and welcoming the food is ok. Next time I will be here!!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 11 December 2013
Dear Mr. Jan,

Thank you very much for taking your time to review your stay at the Best Western Congress Hotel.

We are really pleased you are choosing us for your visits to Armenia.

Our daily utmost priority is meeting our guests’ expectations; we are delighted to hear we have overcome yours!
Your review is a great motivation to our hotel team.

We are all looking forward to welcoming you back.

Best Regards,
Emma kARAPETYAN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

Situated in the heart of the capital and walking distance from the Republic Square, the hotel offers a cozy environemnt during winter with its heated lobby and rooms.
The room and bed are comfortable and the staff throughout the hotel from reception to the lobby bar, business center and restaurants are extremely friendly and caring.
I was also offered a free local mobile number which I found to be quite useful during my stay.
The breakfast was good, although the variety was limited.
Overall, a very good hotel which I would highly recommend. Will stay there on my next visit.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pierrebasmadjian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 11 December 2013
Dear Mr. Pierrebasmadjian,

Thank you for posting this wonderful review. I really appreciate your kind words about our location and cozy environment. Most of all, I thank you for your sincere recognition of our employees, particularly those at Front Office, Bar, Business Center and Restaurant. It is a real motivation to all of them.

I hope it won't be too long before we welcome you back to our Hotel.

With warmest regards,
Emma Karapetyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 November 2013

I've stayed here many times and always been satisfied. The rooms and beds are big enough and comfortable enough. The hotel is well placed for the centre of town. It's got a pool in the summer. The staff are friendly and welcoming and the restaurant does great pizza.

2 downers. Don't put the taxi on the bill and avoid the guy who prowls the bar sketching guests.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 12 December 2013
Dear Richard,

Thank you for taking your time and sharing your experience with us. Your comments are extremely valuable to us and I am happy to learn that you have enjoyed your stay. I greatly appreciate your kind comments about our spacious rooms, city center location, as well as our Italian homemade pizza which is unique in Yerevan.

I apologize for any inconvenience caused by the guy doing sketches - we have already taken steps and this kind of things will not happen again.

Thank you once again for your loyalty to our Hotel. Will be looking forward to welcome you back.

Sincerely,
Emma Karapetyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 October 2013 via mobile

It is situated near the Republic Square right in the center of Yerevan. The pool is an awesome one if you go in summer. Besides they organize nice parties during the summer. Nice rooms which are quite comfortable. The prices compared to other hotels located in downtown are quite affordable. At the pizzeria you can try the taste of authentic Italian pizza , with Italian ingredients . Moreover , if you crave for some Italian dishes you are welcome to the restaurant where you can have Italian food. The restaurant mangers are Italians who master their profession to the fullest. Overall , it is an adorable and beautiful place.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lianti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 13 December 2013
Dear Lianti,

Thank you for your wonderful review.

We are delighted to learn that you have fully enjoyed our facilities and services. Your comments are extremely valuable to us and they motivate our great team to continue to improve our services and to create lifetime memories.

Thank you once again for choosing our beautiful Hotel. We will be all looking forward to welcoming you back.

Best Regards,
Emma Karapetyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Congress Hotel

Property: Best Western Congress Hotel
Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Yerevan
#6 Luxury Hotel in Yerevan
#7 Family Hotel in Yerevan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Congress Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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Also Known As:
Best Western Yerevan
Yerevan Best Western

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