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“Average hotel, but great location. Good value for money.”

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Best Western Congress Hotel
Ranked #6 of 70 Hotels in Yerevan
Certificate of Excellence
Austin, Texas
Level 5 Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Average hotel, but great location. Good value for money.”
Reviewed 1 April 2014

The hotel itself is quite functional and average. Rooms with no frills attached, but clean and comfortable. The breakfast is limited as well. I had to walk over to Republic Square after a couple of days to get breakfast.

The location is great. It is a good option for someone that doesn't want to pay the higher rates for Marriott or Hyatt, which are both on Republic Square.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stuash82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 11 April 2014
Dear Stuash 82,

Let me thank you for the review left on TripAdvisor.

I am always keen on reading our guests' experience because this is occasion to check how we are keeping up with our services. Your opinion is particularly important because comes from firsthand experience.I have taken note of the improvements needed which I will pass to the relevant departments and rest assured we will keep on improving and maintaining what already achieved.
We will be looking forward to your next visits.

Best Regards,
Emma Karapetyan
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496 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Orem, Utah
Level 6 Contributor
444 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 28 March 2014

We like staying here. The location is great for most access to downtown. The staff is very helpful and can converse in many languages. The price is reasonable compared to the hotels on the square. The food at breakfast is one of the best in East Europe.

Room Tip: If traffic worries you, ask for a room away from the road on which the hotel is located.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 11 April 2014
Dear Ron B,

Thank you for this review of your stay at BEST WESTERN Congress hotel.

It is fantastic to read that you liked the location and found our staff helpful and courteous. Our Chef Cook and her team will be happy to hear that you liked our breakfast and found it one of the best in East Europe. Your feedback will be shared with our staff as part of our ongoing commitment towards excellence in service.
Thank you once again for choosing Best Western Congress Hotel. We will be looking forward to welcoming you back for your next visits to Yerevan.

Sincerely,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2014

the hotel was very well situated for my business trip. It was within walking distance from the places I needed to walk to. The service at the hotel was very good and the staff was very friendly. The food in the restaurant was very good and the breakfast was excellent.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BoDahlstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 18 March 2014
Dear BoDahlstrom,

Here, at BEST WESTERN Congress Hotel it is our constant aim to create unique experiences for our guests and we feel so glad that you took the time to share your feedback with us.
I am happy to know that our friendly staff, great service and rich buffet breakfast contributed to your pleasant stay.

We will be looking forward to welcome you back for your next visits to Yerevan.

Best Regards,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 February 2014

I loved this hotel during my first stay. Its location is very convenient - only 5 minutes away from the Republic square. Rooms are cosy and clean. The restaurant is gloomy but offers good food. However during this second stay my colleague and I were deeply disappointed by staff. The receptionist who handled our invoice, Laura, was not only ineffective but also very arrogant. It took 30 mn to get an expresso and then the bill from the waiter at the restaurant. And the houseladies are very noisy and slam door whatever the time of the day may be. I will travel extensively to Armenia in the forthcoming months, but I'm really not sure I'll be back here.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thomkol_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, General Manager at Best Western Congress Hotel, responded to this review, 24 February 2014
Dear Valued Guest,

Thank you for taking your time to share your experience on TripAdvisor.

First of all I would like to apologize if you did not feel welcomed and supported by our team member Laura.
Our hotel is well-known among all our guests for the friendliness of our team members, not just at the Front Desk, but in all the departments. Trainings on customer service are constantly carried out for improving the level and quality of the service provided.
I am sure you experienced all that during your first stay.
During check out Laura misunderstood your request regarding how you wanted the invoice to be issued.
I am confident you would not let this incident spoil your overall positive opinion about our hotel services, team members and the country.
I will be glad to meet you personally next time when you come to Armenia. I do hope you will choose again our BEST WESTERN Congress Hotel for your future stays in Yerevan.

Best Regards,
Chiara Figini
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Israel
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 February 2014

Clean and modern , 8 minutes walk from republic square , staff very friendly and helpful , reffaelo restaurant have a delicious Italian and Armenia cousin , it's just a little too expensive for a 4 stars hotel

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moataz s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 21 February 2014
Dear Moataz S,

Thank you for taking your time to write a review of your experience at BEST WESTERN Congress Hotel.
I am delighted to read that you found our Hotel modern and with convenient location. We are proud of our excellent service and it gives me great pleasure to see that you experienced this from our friendly staff.
At our "Raffaello" Restaurant you can feel the hints of Armenian and Italian Cuisine and I will for sure pass your compliments to Our Chef Cook.

Looking forward to welcoming you back to our Hotel.

Sincerely Yours,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level 6 Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 30 January 2014

Two nights. Everything good. Good service, tasty breakfast, nice rooms and very fast wifi connection! Only one inconvenience - strange account (from bar) on check out. It was big surprise, fortunately not for me, but for my colleagues.

Good weather in March - good for visit "low" Caucausus (f.e. Geghard monastery). With local bus - marshrutka (and by foot) it was adventure!

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarthyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 4 February 2014
Dear Marthy J,

Thank you for the review on TripAdvisor. It is with great pleasure to know you had an enjoyable stay with us at BEST WESTERN Congress Hotel.
It was refreshing to learn that you have made the most of our tasty breakfast and comfortable rooms. Our friendly and passionate staff is committed to make our guests' stay memorable and pleasant.

Thank you again for choosing our Hotel, and I look forward to welcoming you back with us for another pleasant stay.

Best Regards,
Emma Karapetyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level 5 Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 January 2014

Solid, positive "reliable 3*+/no-issue" impression:

- friendly helpful staff speaking fluent English/Russian
- great location
- overall design & setup, incl. rooms, reminds of the beg. 2000s, with nothing particular to cherrish or complain about; ongoing rennovation (Jan'14) not noisy and hopefully will make it better
- not much to see from the hotel windows; some rooms have balconies
- breakfast is not empressive and reminds more of 2-3* rather than 4*, but though selection is limited there are 1-2-3 good things to pick for everyone incl. Armenian food & high-protein/low carb choices as well as standard international staff.
- standard room details some like to know in advance: free reliable WiFi, tea/cofee kettler; no iron; alarm-clock; free gym

Overall: rated 4*, includes all the expected, but feels like a bit below usual typical business-travel stay. For personal travel could be a great offer.

Room Tip: Rooms facing the street are not 100% noise-free.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sergei B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this review, 23 January 2014
Dear Sergei,

I would like to thank you for having chosen BEST WESTERN Congress Hotel as well as for your feedback for your recent stay.
The mission at our hotel is to completely delight and always satisfy our guests. It is very rewarding to receive positive remarks on our location as well as multilingual staff.
I have already noted your remark about our breakfast and I will for sure share your feedback with the relevant people.
Thank you once again for choosing our Hotel. Our team will look forward to welcoming you back.

Sincerely,
Emma Karapetyan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Congress Hotel

Property: Best Western Congress Hotel
Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Yerevan
#6 Luxury Hotel in Yerevan
#7 Family Hotel in Yerevan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Congress Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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Also Known As:
Best Western Yerevan
Yerevan Best Western

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