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“Very good hotel in a pretty good location”

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Best Western Congress Hotel
Ranked #7 of 70 Hotels in Yerevan
Certificate of Excellence
Reviewed 7 June 2010

Excellent service from the staff. English speaking and very helpful. The rooms are a bit small, but clean. Nice bathrom! I think the rooms on the two highest floors have balconies, it looks like that from the outside. We lived at the second highest floor, at the corner, and had a long, but narrow balcony. No outside furniture thou, but descent view. The hotel has a pretty central location just a couple of blocks away from the Republic Square. Okay breakfast, but I guess it would have been better earlier in the morning, not much left if you get there late. The pool looked very tempting, but we didn't have time to try it.

  • Stayed: June 2010, travelled with friends
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Thank tokyotiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 18 March 2016

Hello Dear tokyotiger,

Thank you very much for leaving the review. We value your opinion about our hotel which is really very important for us. Happy to know that you liked our comfort, tidiness and also the location which we hope helped you much during your stay. In our "Raffaello" restaurant we serve the most delicious American buffet breakfast and here you can try not only Italian but also Armenian cuisine. Our team is always doing their best to manage your stay in a most comfortable way. Thank you once more and hope to see you again in our hotel.

Best Regards,

Karapet Galfayan

Reception Staff
Best Western Congress Hotel Yerevan.

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286 - 292 of 523 reviews

Reviewed 24 January 2010

Italian managed hotel is modern, comfortable and have a high value compared to its moderate rate with other hotels in Yerevan. Its location is good, a few hundred meters from Republic Square. Apart from the friendly staff; it contains a delicious Italian restaurant (prices are a bit high compared to the streets). Hotel has the best swimming pool in town during summer; so if you pay a visit in summer, you must stay here. Windows leak some noise from the street, so try to get a room with pool+Ararat view.

  • Stayed: December 2009, travelled on business
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Thank Yaww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Public Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 28 February 2016

Dear Yaww,

Thank you for taking time and leaving the review. Happy to hear that you liked our Italian style. We are glad that the location of our hotel helped you much during your stay. We appreciate your opinion about our Italian restaurant where you can try not only Italian but also Armenian cuisine. It's pleasure to hear about the comfort of our pool.

Looking forward to welcoming you again to our Hotel.

Kind regards,

Karapet Galfayan

Reception Staff
Best Western Congress Hotel Yerevan.

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Reviewed 23 January 2010

I stayed her 2 days back in Summer 2008. I actually was here during my birthday so, I decided that what else better idea of spending my birthday than making exercise? yes I'm a exercise freak in know. So i used the well equipped gym and their amazing swimming pool.

Hotel staff are very helpful and polite.

This hotel received the whole group of the Caucasian Challenge 2008 and everything worked just fine.

  • Stayed: September 2008, travelled on business
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1  Thank joaoleitao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Public Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 28 February 2016

Dear joaoleitao,

Thank you for taking time and leaving the review of your stay. We really appreciate your opinion and it's a pleasure for us to know that you enjoyed your holiday and birthday in our hotel. We are glad to hear that you liked our fitness and swimming pool.Our team is doing its best to make your stay unforgetable.

Looking forward to see you again in our hotel.

Best regards,

Karapet Galfayan

Reception Staff
Best Western Congress Hotel Yerevan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2009

Nice people, no water in the pool, small rooms, try to get rooms which don't show to the street because of noise ... simple, but really no highend hotel with reasonable prices.

Stayed: May 2009, travelled on business
1  Thank MHGDUSZRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Public Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 29 February 2016

Dear MHGDUSZRH,

Thank you for the review. Your opinion is too important for our staff. There are a lot of changes at our hotel which you can see during your next visit.

Best Regards,

Grigor Dovlatyan

Reception Staff
Best Western Congress Hotel Yerevan.

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Reviewed 22 August 2009

Free wireless connection perfectly and fast working in all public areas of Hotel..!!! Shocking swimming pool...smiling and professional Front office and Reception , great food italian style...(..including REAL ITALIAN PIZZA..!!!).
This Hotel "hugs" you as soon you arrive and let you feel immediately at home..
Excellent for business traveller..and when tired in the evening Congress Hotel swimming pool or gym can help you to relax and distract from everything...
Cleanliness above european standards...

  • Stayed: July 2009, travelled on business
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1  Thank Kaiks1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Marketing Coordinator at Best Western Congress Hotel, responded to this reviewResponded 19 April 2016

Dear Kaiks1972,

Thank You very much for taking time and leaving the review. We value Your opinion about our hotel which is really very important for us. It's a pleasure to know that you liked all the facilities, amenities, tidiness, comfort and service we have in our hotel. In our "Raffaello" restaurant we serve not only the most delicious Italian Pizza but also here you can try the most delicious dishes from Italian and also Armenian cuisine. Our team is always ready to manage your stay in a most comfortable and unique way. We are always happy to have a guest like You and looking forward to see you again in our hotel.

Best Regards,
Karapet Galfayan
Marketing Coordinator
Best Western Congress Hotel

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Reviewed 9 April 2009

The Congress Hotel is located several blocks from Republic Square (in a less interesting direction). It is a fairly standard chain hotel, with an elevator and free internet. A pizza restaurant is located in the same building. Breakfast is not included with the room, but costs about $10 for a buffet breakfast which was quite good, including omelettes cooked to order. My room was fairly small, but with a great view of Mt. Ararat. The service was friendly, and when I reported a toothache, the receptionist tried to find an open dentist on a Saturday evening (without success), then advised me on finding a pharmacy.

  • Stayed: April 2009, travelled solo
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Thank VermontDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 13 March 2016

Hello Dear VermontDavid,
Thank you very much for taking time and leaving the review. We appreciate your opinion about our hotel which is really very important for us. Happy to know that the location of our hotel helped you much during your stay. In our " Raffaello" restaurant we serve the most delicious American buffet breakfast and here you can try not only Italian but also Armenian cuisine. Our team is always doing their best to manage your stay in a most comfortable way. Thank you once more and hope to see you again in our hotel.

Best regards,

Karapet Galfayan

Reception Staff
Best Western Congress Hotel Yerevan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2009

The Congress is a couple long blocks behind Republic Square, across from a park. The rooms are spartan at best, but OK if all you want to do there is sleep and shower. Rooms are moderately clean. Internet access is free and works well. Breakfast is fair, but not much variety. The street outside can be very noisy at night. I was there in the cold months when the pool was closed, so I can't review it. The staff is courteous and friendly, and most speak English well.

  • Stayed: October 2008, travelled on business
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Thank MikeJameson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCongressHotel, Guest Relations Manager at Best Western Congress Hotel, responded to this reviewResponded 18 March 2016

Dear MikeJameson,

Thank you for taking time and sharing your opinion with us. As you stayed in our hotel about 7 years ago we are glad to inform you that during this period we have improved some aspects of our hotel so now you can enjoy American breakfast made of homemade and natural products served daily at our "Raffaello" restaurant, also we have free WiFi connection all over the hotel. We hope that you'll have the opportunity to visit our open-air "Caribbean" swimming pool and enjoy your time there during your next visit.

Our team is looking forward to welcoming you again in our hotel very soon.

Best Regards,

Hayk Voskanyan
Reception Team
Best Western Congress Hotel Yerevan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Congress Hotel

Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Yerevan
#7 Luxury Hotel in Yerevan
#7 Family Hotel in Yerevan
Price Range: £49 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Congress Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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Also Known As:
Best Western Yerevan
Yerevan Best Western

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