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“very nice hotel”

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QafqaZ Baku City Hotel & Residences
Ranked #8 of 121 Hotels in Baku
Certificate of Excellence
Reviewed 10 July 2014

it is 5* Hotel far from the city center but and the most attraction or sight visit but the taxi is available all the time to take you there it is 5 to 10 minute drive. there is big supermarket nearby and bank for money exchange.
the helpdesk is so helpful extremely helpful they are ready to assist you with anything and help us to make a tour plan as will. room services also very active and fast.
the suite is big and nice with two bathrooms, very clean
breakfast is nice and varied
we really appreciate all the staff service and we will come again to it

Room Tip: we like the suite allot I highly recomand
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
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Thank HESHAM_ALHAJRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azer S, Public Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 25 July 2015

Dear Guest,

We would like to express our gratitude to you for writing a review on Tripadvisor.
We are very happy to hear that you had both positive and enjoyable experience while staying in our hotel. Our main goal is making your stay comfortable and all the reviews provided to us help us achieve this paramount goal.
You are completely right in saying that the hotel is not in downtown Baku, but it is also true that it takes little time (5-10minutes) to get to the city center by taxi.

You can reach us for inquiries by calling on +994124043160

Kind Regards,

Qafqaz Baku City Hotel & Residences

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168 - 174 of 315 reviews

Reviewed 28 May 2014

I enjoyed my stay in Qafqaz Point: the room was massive with a nice bathroom inclusive of a walk in shower. Room service was nice and the spa downstairs really lovely. The receptionists were lovely and helpful too, apart from the fact that one of them had very poor English.

  • Stayed: April 2014, travelled on business
    • Value
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Thank jitkajnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azer S, Public Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 3 August 2015

Dear Guest,

We would like to thank you for your review on Tripadvisor. We are glad to hear that your expectations have been met and you have had a positive holiday experience. It is our paramount objective to make your stay unforgettable!

We will be looking forward to welcoming you back to our hotel!

Kind regards,

QafqaZ Baku City Hotel & Residence

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Reviewed 20 May 2014

A good value at 70€/night. The room was big and well furnished, featuring a big well equipped bathroom. However, this is probably the best part of it. The location is a bit of a middle of nowhere, there is nothing around the hotel really. The restaurant food was just average and too expensive for what it was. They have a problem of planning. The first evening they brought the starters and the main course in due times, however I have waited ridiculous 20-30 minutes for tiramisú with a room half empty (I almost thought of walking out), which turned out to be a pretty loose interpretation of the original, some kind of a layered biscuit cake. The second time they brought the starters and the main course at the same time (??). The waiters could be more polite and less gloomy. Take a cab and go to the city for a decent meal. Checking out at 5 am for an early flight, a couple of guys next to me ask for their breakfast to go ordered the night before. Sorry, not there, we can prepare it in 15 minutes. The guys just waved off and left to the airport. I think they need to review their restaurant operation.

  • Stayed: April 2014, travelled on business
    • Value
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Thank LoneRanger08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali A, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 29 July 2015

Dear Guest,

We would like to thank you for providing a feedback about us on Tripadvisor.We are really upset about the fact that you experienced some inconvenience while staying in our hotel.
On the part of the hotel management we would like you to accept our apology.
Our paramount objective is making your stay as much enjoyable as possible by means of high quality service and a great hotel experience.
We will look into the issues you indicated above and make sure none of our future guests faces these issues in the future.
Feel free to contact me personally to discuss the matter.I can be reached on +994 124043160.

Kind Regards,
Qafqaz Baku City Hotel & Residences.

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Reviewed 5 April 2014

Compared to other 4-star hotels I've been staying at this definitely puts some of the 5-stars I got to "enjoy" to shame. True, it's not downtown and located at a very busy intersection (and yes, the horn is the most important part on a car) once you're inside that doesn't matter anymore. Staff is welcoming, rooms are big and clean and the breakfast buffet is opulent. I never in the 5 days I stayed there managed to try it all.
100% thumbs up!!

  • Stayed: February 2014, travelled on business
    • Value
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Thank linus7104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali A, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 29 July 2015

Dear Guest,

Thank you for providing a feedback on Tripadvisor regarding your stay in our hotel.We really appreciate the efforts and time you have spent to write this review.
We are extremely happy to hear that we have met your expectation and we will do our best to make your holiday enjoyable at all times when you come back to our hotel.
We will be looking forward to welcoming you back to our hotel and making you hotel experience unique!

Kind Regards,
Qafqaz Baku City Hotel & Residences.

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Reviewed 2 April 2014

Stayed here for two nights. Rooms are OK, bathroom should be better arranged, that's for sure. Breakfast was very rich, staff is helpful. All in all, it's a good choice and worth your money. Area is not a center but neither deep suburb; you'll get to the downtown for 5 AZN.

  • Stayed: April 2014, travelled as a couple
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Thank datobatumeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali A, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 29 July 2015

Dear Guest,

We want to express our gratitude to you writing a review on Tripadvisor.
We are very pleased that you had both positive and enjoyable experience while staying in our hotel.
Our main goal is making your stay comfortable and all the reviews provided to us help us achieve this top priority goal.

Kind Regards,
Qafqaz Baku City Hotel & Residences.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014 via mobile

In regard with business trips I usually stay at this hotel time to time. Even thought I stay in standard rooms I do enjoy having a calm night at this hotel. Except being comfortable and elegant, it is very peaceful.

  • Stayed: December 2013
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Thank Afgan7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali A, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 29 July 2015

Dear Guest,

We would like to thank you for spending your precious time to write a review about us. We are very glad to hear such a nice review about our hotel.
We are pleased that you are our regular guest and we will always do our best to meet all your requirements.
We will be looking forward to welcoming you back to our hotel.
If you want to book a room or have any questions/suggestions,please do not hesitate to contact us by calling on +994 124043160.

Best Regards,
Qafqaz Baku City Hotel & Residences.

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Reviewed 18 March 2014

The avenue in front of the hotel is a mess. 7x24 traffic, everyone honking. And the entrance was not that welcoming. My first impression was not that good. However the hotel is really good, rooms are big and very clean. Staff, very friendly. Internet, breakfast etc are all ok. I did not spend so much time at the hotel and can not comment about the Spa and the sports facilities but I would recommend it especially if you are on a business trip. As it is not at the downtown where you can go to cafes, restaurants by walking you have to take a taxi to go any where. Take a London Cap and it is only 10 minutes to Old Town (Iceri Seher), Fountain Square, Nizami Street and Maiden's Tower (Giz Qalasi).

Room Tip: Definitely higher floors!
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  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank buraks71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali A, Guest Relations Manager at QafqaZ Baku City Hotel & Residences, responded to this reviewResponded 29 July 2015

Dear Guest,

On the part of the hotel management we would like to thank you for your review on Tripadvisor.
We will do our best to make your stay and hotel experience enjoyable!
We will be looking forward to welcoming you back!
Should you have any inquiries,please do not hesitate to contact us by calling at +994 124043160.

Best Regards,
Qafqaz Baku City Hotel & Residences.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about QafqaZ Baku City Hotel & Residences

Address: Tbilisi Avenue 38 | Nasimi District, Baku 1122, Azerbaijan
Region: Azerbaijan > Absheron Region > Baku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 121 Hotels in Baku
Price Range: £43 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — QafqaZ Baku City Hotel & Residences 4*
Number of rooms: 325
Official Description (provided by the hotel):
QafqaZ Baku City Hotel & Residences is a 4 star CITY HOTEL. Conveniently located in the heart of the commercial and business district of Baku and easily accessible by car and public transportation. It has 325 well equipped and beautiful guest rooms and residences: Standard Rooms, Superior Rooms, Junior Suites, Executive Suites and a Royal Suite and Residences An open terrace SHAMDAN restaurant located on the 18th floor of the hotel building offers great view of the city. We also provide spacious and light breakfast restaurant, lobby bar with a wide selection of soft/hot drinks and spirits where the guests can relax and work ... more   less 
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