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“A very quiet and luxury hotel”

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Excelsior Hotel Baku
Ranked #12 of 116 Hotels in Baku
Certificate of Excellence
Reviewed 14 March 2014

small boutique hotel. Nice room but small. The Shuttle to the city center is a big advantage. Breakfast is very good. Hotel have the best indoor pool and small spa. The personal is very friendly. Internet is sometimes very slow.

Room Tip: the rooms ending with xx08 and xx10 are small. Ask for other rooms.
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  • Stayed: February 2014, travelled on business
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Review collected in partnership with this hotel
Thank tabozdemir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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109 - 115 of 247 reviews

Reviewed 29 January 2014 via mobile

I stayed at Excelsior for 5 nights during business trip and found this place nice, clean and quiet. Reception has always been kind and helpful. Breakfast is satisfactorily nice and delicious. Room was clean with a lot of staff. I would recommend this hotel to everyone.

Stayed: January 2014, travelled solo
1  Thank Pete0629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Good service, clean and not far from either city centre and airport
Breakfast selection not so much satisfactory
Price is good but could be better especially in certain periods
I stayed at this hotel several times but some others was forced to select different hotels beacuse of price

  • Stayed: November 2013, travelled on business
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Review collected in partnership with this hotel
Thank monica b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

The biggest problem with this hotel is its location, it's out of the way and on a main road so you need to catch a cab or get the hotel bus to get into the city centre which is inconvenient. If you need to be in the city centre then I'm not sure I'd consider this hotel. It also seemed a very quiet hotel with little atmosphere in the bar etc, and not a great place if you need to meet people for business for coffee, beer etc. Breakfast wasn't the best either.

The best thing about this hotel was the room, decent sized, looked luxurious and the bed was huge and very comfortable. You can be assured of a quality nights sleep here.

If this hotel was in the city centre I wouldn't hesitate to stay there, as it isn't I can't see myself staying there again.

  • Stayed: April 2013, travelled on business
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Thank Jigsinsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

I stayed at this hotel several times for business. Had been chatting to the hotel about my partners birthday and they placed a note and a birthday cake in the room... Which was great and such a surprise. We also got a complimentary upgrade :-) tahk youuuu
Location is also perfect and close to city center but if you want hotel is providing free shuttle services to the city center but I like to walk so ı didint use this service.. (But This is also great service)
Hotel has great rooms, great services and food. I would definitelly recommend this hotel for anyone wanting a great stay in BAKU.

Thank you very much for everyone who is working at this hotel.. YOU ARE THE BEST IN BAKU !!!

  • Stayed: December 2013, travelled on business
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Thank Cumhur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

The rooms and facilities are first-class (especially the Aura fitness center), and the staff very courteous and helpful. Unfortunately, the location is a isolated from shops, walking areas, etc., although the hotel does run a complementary shuttle service to the Park Bulvar area.
My only real complaint is that they seem to have problems with their internal credit card authorization. I was unable to check out of the hotel using either a corporate or my own personal credit card, even though both accounts had sufficient funds to cover all charges. I finally had to make several ATM withdrawals so that I could settle up my bill in cash. Unless the Excelsior can improve its credit card authorization procedures and properly automate its reservation system, I will not be staying there anymore.

  • Stayed: November 2013, travelled on business
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Thank Kenneth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorBaku, General Manager at Excelsior Hotel Baku, responded to this reviewResponded 11 December 2013

Dear Kenneth O,

First of all I would like to thank you very much for your time to share your reviews with us.

We do have similar credit card problems with our guests who are mostly from US. Some of the US banks are blocked their customers cards to usage in Azerbaijan and close countries without giving any information. And of course we have share this comment with our bank to check.

Hopefully during your next stay you will notice the difference.

Kind Regards,
Turhan Poyraz

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Reviewed 12 November 2013

Very kind staff: front-office helped me in managing the lost of my luggage at airport.
Room was excellent: big, clean, quite, and with Jacuzzi.
Breakfast and restaurant were so and so....nothing special...
Many people working at restaurant didn't not speak English; but they were smiling and kind.
Thanks to shuttle, city centre is not far.
I recommend this hotel. On the next Bakubuild exhibition I will stay in this hotel again.

Stayed: October 2013, travelled on business
Review collected in partnership with this hotel
Thank Matto F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExcelsiorBaku, General Manager at Excelsior Hotel Baku, responded to this reviewResponded 11 December 2013

Dear Matto F,

Thank you very much for your time to share your review with us on here TripAdvisor.

We are very happy that you have enjoyed your stay with us and are looking forward to greet you again.

Kind Regards,

Turhan Poyraz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel Baku

Address: 2 Heydar Aliyev Avenue, Baku 1154, Azerbaijan
Region: Azerbaijan > Absheron Region > Baku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #12 of 116 Hotels in Baku
Price Range: £55 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Baku 5*
Number of rooms: 61
Official Description (provided by the hotel):
“Excelsior Hotel Baku” is a beautiful luxurious five-star landmark in Baku city which has been always preferred by world known Celebrities and Politicians. It combines tradition and innovation with modern luxury and a touch of antiquity. Only 5 minutes away from the downtown of Baku. Excelsior Hotel offers easy access to business, shopping and entertainment centers, while Heydar Aliyev International Airport and Baku Expo Center is only 20 minutes away. Excelsior Hotel accommodates; 61 beautifully appointed guest rooms and suites, decorated with a taste of luxury. All rooms ensure comfortable and relaxing stay for both business and leisure travelers during their visit to Baku. AURA which is Baku’s most luxurious and spacious wellness center features the latest high-tech gym with state of the art Technogym work out equipment’s, an in-door jogging track, tennis court, squash courts, Ping Pong/table tennis, Olympic size indoor pool, an outdoor swimming pools with a bar and restaurant, child pool and a family size Jacuzzi. Separate men and women changing rooms with electronic lockers that includes; a sauna, steam room, ordinary and shock showers and relaxation rooms. You may enjoy a variation of treatments and massages from our professional eastern and local masseuses in one of our 6 treatment rooms. Conveniently located near the heart of Baku, yet away from the bustling traffic noise, the Excelsior Hotel Baku is the ideal choice for private and social functions, conferences and business meetings. Excelsior’s four private meeting rooms provide a distinctively elegant setting for all types of events whether it’s for a high-level business meeting, a large conference, small seminar or a wedding reception. All rooms are fully equipped with the latest high-Tech audio-visual equipment. ... more   less 
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