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Reviewed 8 September 2016 via mobile

The room which the staff reserved me was not to my satisfaction because even thought it was a non smoking room it had the smell of it may be someone smoked before, but the receptionist was kind to change my room and it was upto my expectations... Thanks

Date of stay: August 2016
Trip type: Travelled on business
Thank RizzR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheWestinDhaka1, General Manager at The Westin Dhaka, responded to this reviewResponded 10 September 2016

Dear Guest,

Renewed Greetings from The Westin Dhaka!

We are glad that the promptness displayed by our associates made your stay memorable. Indeed, the comfort of our guests is pivotal to us and our team does their best to skirt out any inconvenience that our guests face. We have also taken a note of your room preference for future reference.

Thank you again for staying at our hotel and bestowing upon us excellent ratings. We hope you will visit us again to experience the comfort of our strategic location and plethora of refreshing amenities.

Be Inspired. Be Renewed!

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2016

Stayed here for 2 nights, the room was spacious, the bathroom also spacious, nice lighting and room amenities. Bed also good, only TV its too small I think.
The bar closed at 1 am, too short.
Location is good, in the heart of the city, and traffic jam all over Dhaka.
I had no issue staying at this hotel, good hotel, recommended.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank AgungI
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheWestinDhaka1, General Manager at The Westin Dhaka, responded to this reviewResponded 7 September 2016

Dear Guest,

Renewed Greetings from The Westin Dhaka!

Thank you for sharing your experience on this forum. Guest satisfaction is pivotal to us and we are glad to know that you left us contented with our services. We are also happy to receive your special mention of our strategic that truly acts as a boon for travelers who want to explore the best of Dhaka. Your kind comments about our chic retreats, in-room amenities and other offerings have also been received with much gratitude by the team, who work round-the-clock to cater to the needs of our guests.

We thank you again for applauding the different aspects of our hospitality. We will ensure that the TV set in your room has a bigger screen when you visit us next. Hope to welcome you with another renewing experience!

Be Inspired. Be Renewed!

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2016 via mobile

If you are on a business trip to Dhaka Westin is highly recommended owing to its location and safety.

It's located in Gulshan area which is where most of the business establishments are located. Given the immense traffic in the city it is highly advised not to stay beyond a km or two from your work. The other important feature of the hotel is its security with armed guards at entrance and visitors given a thorough checking before allowed in. Given recent incidents in the country, safety is of paramount importance.

Inside the hotel offers all amenities and the service by staff is excellent. You will always interact with smiling faces ever eager to keep you happy. The food is also good with a wide choice suited to different nationalities who stay in the hotel. If you are a vegetarian there are plenty of options.

Overall this place is highly recommended inspite of higher cost owing to safety, location and service.

Date of stay: August 2016
Trip type: Travelled on business
Thank Sriram P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheWestinDhaka1, General Manager at The Westin Dhaka, responded to this reviewResponded 6 September 2016

Dear Guest,

Renewed Greetings from The Westin Dhaka!

Our location and the security that we provide to our guests are truly some of the major highlights of our services and we thank you for mentioning the same in your review. We are also glad to know that your stay was aided by our refreshing amenities, warm hospitality and delicious meals. Your kind comments have been shared with our team, who are glad to know that they could anchor yet another Feel Well experience.

Thank you again for penning down this lovely review and recommending us to fellow travelers. Do visit us again and take out some time to repose and relax at our spa centre. Hope to see you soon!

Be Inspired. Be Renewed.

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2016

Three years ago I stayed in the Westin several times. I was impressed by the hotel, the service and facilities.
Unfortunately, the Westin significantly worsened (especially the service) since that time and I was really disappointed.
My room was not cleaned for almost two days! On the first day the room cleaner knocked the door and I asked her to clean later, because I was in the room. When I left the room I pressed "clean the room" button, when I returned it was not cleaned. The next day was the same. The room was cleaned only when I contacted the reception before leaving the room. It is acceptable for 2-3 stars hotel, but not 5 star Westin!
At the breakfast I had to order cappuccino three times before I got it!
Some positive notes:
The gym is very good, and I noticed some improvements in it!
The Italian restaurant (Prego) on the 23rd floor is wonderful! Quality of meals and service are excellent.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank 524nailk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheWestinDhaka1, General Manager at The Westin Dhaka, responded to this reviewResponded 6 September 2016

Dear Guest,

Renewed Greetings from The Westin Dhaka!

It is always great to hear from our repeat guests. We thank you for sharing your opinions of our services, which has allowed us to remove those rare shortcomings and make our hospitality invincible. Please be assured that we go to great lengths to ensure that each aspect of our guests’ stay is hassle-free and our excellent TripAdvisor ratings validate our efforts. Rest assured we will take remedial measures at the earliest and thwart the reoccurrence of a similar issue. However, we are happy that you noticed the changes that we have implemented at our fitness centre and also had a great experience at Prego.

Once again, thank you for your valuable feedback and we assure you to be on our toes to restore your faith in our services.

Be Inspired. Be Renewed!

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2016

The location is good. It is close to airport and areas of commercial interest. The club house is one of the best In a hotel of this category. Free laundry for deluxe rooms very helpful. The meeting room in the clubhouse is free to use and well appointed. The swimmingpool,health and beauty salons are good and clean.

Room tip: Good location. Quiet rooms. Little a c noise free laundry. Deluxe room with free club facility where you get free internet.
Date of stay: August 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank lutfekamal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TheWestinDhaka1, General Manager at The Westin Dhaka, responded to this reviewResponded 30 August 2016

Dear Guest,

Renewed Greetings from The Westin Dhaka!

It is good to know that our location added ease to your experience, which was further enhanced by the comfort and premium amenities of our Club House. We express our gratitude for mentioning the services available in our room and hope you will dwell here whenever you are in the city.

Thank you again for briefing all that you enjoyed during your stay at our hotel. Our services are designed for the comfort of our guests and we are glad to know that you thoroughly enjoyed our offerings. We look forward to the pleasure of your company again and also hope you will take out some time to unwind at Heavenly Spa by Westin™ during your revisit.

Be Inspired. Be Renewed!

Best Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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