Stayed at KIULAP Plaza Hotel for 3 nights when we visited Brunei last Feb 2012. We were a group of 9 people on a budget pleasure trip.
Staff - friendly, everyone spoke English well, and very flexible, very helpful
Rooms - rooms were big and clean, bathroom was clean, beds really comfortable, had a flat screen tv
Amenities - free coffee and tea, bottled water replaced daily, and cable tv in room
Food - free buffet breakfast had a wide selection of Western and Malaysia cuisine, and it tasted good (our group was actually looking forward to breakfasts), and dining area was big and clean too
Location - as it is in a commercial area, almost anything you need is within walking distance, near a kfc, HSBC, other banks, grocery, coffee shops, dessert shops, etc.
Lobby was very unassuming because it's inside a small mall, but you'll be surprised when you go to the rooms.
Negatives - no swimming pool (didn't matter to us), tv stations limited in spite of cable (but i think it's a brunei thing), and no wifi but they have cable Internet connection.
Some tips: booking package tours is a must in Brunei as that's the only way to enjoy everything hassle-free, also, visit Empire Hotel.
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