I've been to perhaps 70 countries and territories and spent many hundreds of nights in hotel rooms. But I've never before been put in a room with a mold infestation. The fungus was limited to the window base of the room but still its was something that was not acceptable.
The hotel manager blamed it on a chambermaid failing to do her duty. I explained to him that it is management's responsibility to spot check rooms every now and then to see if they were habitable.
1) I found no one at the airport for the requested pickup last night, necessitating my taking a taxi to the hotel for $30.
2) I was not aware until I asked another hotel guest that a button must be switched on for the hot water. Thus I was not able to take a hot shower this morning. Guests should be informed on check-in that they need to turn on a switch to activate the hot water heater.
3) No remote control to operate the TV set.
4) The room phone was not operational.
5) There was an ironing board with an tattered cover in the closet.
6) The safe deposit box was locked and could not be opened.
7) The room had not been properly cleaned. I could see a layers of dust piled up on the lamp bases.
Much to their credit, the hotel rectified the problems quickly after I itemized them in an e-mail, refunded my taxi fee and cut my rate (which was quite high).
Since every room in the Sultanate was booked for a major international summit there was no option to go anywhere else, even to another room in the same hotel and thus I was stuck there for four nights.
My advice: inspect the rooms in this hotel very carefully before you accept the room. The location is close to the airport and in a shopping area so a number of restaurants and shops are in walking distance.
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