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“Mold in Room 233” 2 of 5 bubbles
Review of Kiulap Plaza Hotel

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Kiulap Plaza Hotel
Bangkok, Thailand
Level Contributor
279 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
“Mold in Room 233”
2 of 5 bubbles Reviewed 11 October 2013

I've been to perhaps 70 countries and territories and spent many hundreds of nights in hotel rooms. But I've never before been put in a room with a mold infestation. The fungus was limited to the window base of the room but still its was something that was not acceptable.

The hotel manager blamed it on a chambermaid failing to do her duty. I explained to him that it is management's responsibility to spot check rooms every now and then to see if they were habitable.

Other issues:


1) I found no one at the airport for the requested pickup last night, necessitating my taking a taxi to the hotel for $30.

2) I was not aware until I asked another hotel guest that a button must be switched on for the hot water. Thus I was not able to take a hot shower this morning. Guests should be informed on check-in that they need to turn on a switch to activate the hot water heater.

3) No remote control to operate the TV set.

4) The room phone was not operational.

5) There was an ironing board with an tattered cover in the closet.

6) The safe deposit box was locked and could not be opened.

7) The room had not been properly cleaned. I could see a layers of dust piled up on the lamp bases.

Much to their credit, the hotel rectified the problems quickly after I itemized them in an e-mail, refunded my taxi fee and cut my rate (which was quite high).

Since every room in the Sultanate was booked for a major international summit there was no option to go anywhere else, even to another room in the same hotel and thus I was stuck there for four nights.

My advice: inspect the rooms in this hotel very carefully before you accept the room. The location is close to the airport and in a shopping area so a number of restaurants and shops are in walking distance.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 7J1AIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 reviews from our community

Traveller rating
    4
    12
    9
    6
    1
See reviews for
5
Couples
0
Solo
0
22
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Calgary, Canada
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 21 September 2013

By the time this long stay way over I was very glad to say - never again. I had a mini-suite, and my wife joined me for part of the visit. In the mini-suite, the bedroom area is on the outside and the sitting room has no windows so it is a bit dark. Its quite handy to have the sitting room for a couple, especially when overseas travel interferes with sleep patterns.Unfortunately, management gives the staff no support on the maintenance side. The lamp shades are mostly scotch tape by now, the drapes hang askew, the electronic room safe is no longer functional electronically so you have to demand a key for it. This goes on and applies to the wireless system which for most people is only functional near the elevators. Probably the most annoying part of the whole arrangement ends up being the bad traffic. Its a good location if you don't have a car, because there is a lot of stuff within walking distance. If you have a car you will wait in traffic - a lot. The roundabout near here is frequently under construction, technically incorrectly implemented (which periodically changes when someone paints new lines, then someone else comes back to paint them incorrectly again) and it is adjacent to the new mosque. The girls in the breakfast room played the same music track (Kenny G) for the entire period I was there at high volume - that got more than a bit tiresome. The restaurants in the vicinity are numerous but not particularly good. The one downstairs left my wife and I unserved from 11-12 on a Friday, at which time they closed - by law. I was less than impressed. This trip I stayed elsewhere - and I do not regret missing Kiulap Plaza one little bit.

Room Tip: The desk people will tell you do your face that all rooms are the same and refuse to show you the be...
See more room tips
  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank fairguy70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bandar Seri Begawan hotels

m'sia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 March 2013

Location: Good, because you can get your basic needs at the departmental store nearby. Besides, if you don't like the breakfast provided by the hotel, you can eat the Hong Kong Dim Sum beside the hotel..Heheh...

Room: Big enough and it is clean. You can play dvds in your room because they provide a dvd player. However, the only thing that they didn't provide is the laundry plastic bag which I think it is quite important for a hotel to provide to the guest.

Service: The staff is quite friendly, they are friendly and polite.

Internet: You only able to connect to internet in your room by using the cable provide, if you want to use the wifi, it is only available at the entrance of 3rd & 5th floor which i find that it is inconvenience for me when I need to connect through my phone. I think they should provide the hotspot at more place including the LOBBY!

Overall it is good and I will stay at here again if I have a chance to visit Brunei :)

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank busybody9009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 14 November 2012

The hotel wants to be more than it is, but it is only good for keeping you out of the rain in reasonably decent accommodation, the rest is something they don't have: service.
The staff service is one of the worst I've seen. Called for a simple matter of putting batteries in the safe so I could use it, they first said "we're having lunch" then added various other excuses throughout the coming days, and needless to say, my single request went ignored until I left, even though I asked the manager on duty to take charge from the lethargic front desk.
Any length of stay will inevitably have you interact with the teenaged staff with an attitude of "I'd rather be playing video games at home" than doing their job.
The rooms are unnecessarily big, spacious for the sake of spaciousness; i.e. the space is useless as they are not equipped to match with any extra furniture or fixtures, it's just a huge room with the basics: bed, lamp, table and TV. Unless you need a lot of floor space for acrobatics, its useless.
Bathroom looks decent, but close inspection reveals nasty deposits and not a thorough cleaning job. TV has very limited selection, no coffee makers, no microwave, internet is mediocre.
You might enjoy it and get your money's worth if you avoid the ridiculous front desk kids, as I'm sure there are more respectable establishments elsewhere.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank alexn216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putrajaya, Malaysia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 October 2012

Stay there for two days for a meeting. Have a spacious room. Lots of shops around including KFC. a good alternatives if you don't want to stay at rizquen at gadong. A good bargain for 200 Bruneian Dollars.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank paksu27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 6 August 2012

Stayed here for 4 nights. The Hotel room were clean including the toilets. I stayed in twin bed room , the cost of it was Brunei 70 per night which comes with breakfast. The staff were very friendly. The hotel breakfast has toast,beef, harsh brown, pancakes,porridge, noodles , cornflakes, coffee and tea, fruit juice (mango, apple and orange). However they do not have room service so make sure you have something to eat at night , you can always buy it outside. There is a departmental store right opposite the hotel, where almost everything is available. The best thing about this hotel is that it is very close to shop as it is located at business commercial area. It is surrounded with restaurants, electrical shops, bakery, coffee house,laundry, and many more. The nearest shopping centre is called the The Mall. If you take a teksi then one way will cost you Brunei 10 but if you may arrange for transport with the Hotel and they charge you only Brunei 5 one way. But you need to reserve the transport.

Overall people in Brunei are very friendly and it is a safe place to walk around as I was travelling alone. Places to visit basically mosque and Kampung Ayer. In terms of food, they have Muslim and Chinese food commonly and Western too.

  • Stayed August 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank TC5118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

A friend recommended this hotel for us to stay and we weren't disappointed. The room we stayed in was clean and spacious. We even have a small dining area separate from the bedroom.

We also enjoyed the breakfast they served and with wide variety of choices .

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank soblessed0827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kiulap Plaza Hotel

Property: Kiulap Plaza Hotel
Address: Simpang 88 | Kiulap Commercial Area, Bandar Seri Begawan BE1518, Brunei Darussalam
Region: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Hotel Style:
Ranked #6 of 11 B&Bs / Inns in Bandar Seri Begawan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kiulap Plaza Hotel 3*
Number of rooms: 24
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