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“Fantastic service in an otherwise unremarkable property”

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Radisson Hotel Brunei Darussalam
Certificate of Excellence
Reviewed 12 September 2012

The service provided by everyone at this hotel - from reception through restaurants down to F&B and event managers - warm and attentive yet unobtrusive - is what service in Southeast Asia used to be before the 1997-1998 Asian Crisis ushered in a wave of cost-cutting, downsizing, retrenchments and general reliance on underpaid migrant workers. It's good to see the Brunei Radisson still believes in hiring pleasant and efficient staff and training them well.

Room interiors are undergoing a major upgrade - for the record, during my five nights at the hotel, I did not encounter any noise, dust or other inconvenience related to the renovation. The 'old' rooms are of the typical 'cabin crew' variety, i.e. quite basic but clean and comfortable.

The hotel's location is great if you want to explore downtown Brunei, such as there is, on foot. Btw it would be madness to work out in the hotel gym, considering there are scenic hills and recreation parks literally right behind and/or round the corner from the hotel. (The hotel does provide a nifty little leaflet to every guest, suggesting jogging tracks etc.)

Overall, not exactly luxurious but pleasant nonetheless, and worth recommending.

  • Stayed: September 2012, travelled on business
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1  Thank allele_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 14 September 2012

Dear "allele_12",
Thank you very much for your comprehensive review about your recent stay with us, I am very pleased that you enjoyed your stay, in particular how our great staff here made your stay that much more enjoyable, I will certainly share your kind words with them as they are always appreciated.

As you mentioned we are undergoing an extensive modernization plan, I hope that you will return to Brunei in the future so you can experience one of our new rooms or suites, the first of which will be ready in the coming few months, I know you will be surprised and enjoy the amazing facilities and features they will offer.

Thank you again, on behalf of the entire Radisson Brunei team we all look forward to seeing you back in Brunei soon.

Kind regards,
Peter Feran
General Manager

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947 - 953 of 1,184 reviews

Reviewed 6 September 2012

We stayed 5 nights in total and what a great place - the staff were so good, helpful, and such respectful staff- the pool was great, we would chill out by the pool and have coffee ect in the afternoon after a big walk around the area, so central to anything you would want - clean and I just loved the oil burning in the hallways, oh what a beautiful smell - the breakfast was something to look forward too, great variety of beautiful good food. Well done - great staff - the dining room staff were just the best. Would stay there again.

  • Stayed: September 2012, travelled as a couple
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1  Thank Warwick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 11 September 2012

Dear "Warwick T",
Thank you very much for your comments about your recent stay with us, I am very pleased to read that you enjoyed your stay, especially the kind words about our great staff, I will certainly pass these onto them.

As I am sure you are aware we are undergoing some amazing changes throughout the hotel, in particular with our rooms and suites, the first of which will be available in the coming few months, please ensure to enquire about when you next return as I know you will enjoy them. We are also in the process of changing our All Day Dining Restaurant, pool and surrounding pool terrace, when completed in the next month it will offer guests a brand new look and great place to relax and enjoy the surrounding Brunei Jungle.

Thank you again, on behalf of the team we look forward to seeing you back with us again soon

Kind regards,
Peter Feran
General Manager

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Reviewed 4 September 2012

Good hotel, great staff - very helpful. Hotel is well located within walking distance of centre of Brunei and next to museum and night food market. We were not affected by the renovations although we were aware they were going on.

  • Stayed: August 2012, travelled with family
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2  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 5 September 2012

Dear "Sharon W",
Thank you very much for posting your review about your recent stay with us in Brunei, your feedback is always welcomed and greatly appreciated.

I am very pleased that you enjoyed your stay with us, I will certainly pass your kind words onto the team.

On behalf of the Radisson Brunei team, we all look forward to seeing you back again soon where you can experience the first of our fantastic newly renovated rooms, suites and Business Class Lounge.

Kind regards
Peter Feran
General Manager

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Reviewed 27 August 2012 via mobile

Stayed here for a night when we visited Brunei it is in a good location within walking distance of the royal regalia museum. The room is fine and the checkin was smooth even though we arrived at the hotel at 10am. The pool is small but nice and sheltered. The only issue we had was that at 8am renovation work started this was unacceptably loud and had I have known I would not have booked this hotel they should not have anyone in this room with such work going on (so much for Radisson's 100% satisfaction guarantee). But once they have renovated there rooms it could be a good place to stay.

  • Stayed: August 2012
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Thank Paddieland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 28 August 2012

Dear "Paddieland",
Thank you for taking the time to post your review and comments on your recent with us in Brunei.
I am pleased that you enjoyed your stay overall however, concerned to read that you were not made aware of our current modernization project during your booking process as it is been advertised with travel agents as well as on our website, at your convenience please email me directly at pferan@radisson.com to advise how you made your booking so I can follow up with your travel agent and ensure this is not an issue in the future, I apologise that this disrupted your stay us.

In the coming few months the first of our brand new rooms, suites and Business Class Lounge will be made available, all of which I am sure you will thoroughly enjoy on your next visit to Brunei.

Thank you again, your feedback is very valuable to us

Kind regards
Peter Feran
General Manager

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Reviewed 22 August 2012

We didn't know what to expect from Brunei and were blown away by the experience at the Radisson BSB. Can only be described with the word ( amazing ),

Amazing customer service, kind, knowledgable on local attraction, helpful in booking restaurant reservations, always smiling and happy to help,

Amazing clean rooms, room service is spotless, massages and of resonable price and high quality

Amazing breakfast, lunches and dinners (tried all 3)

Great location, walking distance from everythin in BSB CBD,

Definitely will go back there when I go back to Brunei,

  • Stayed: August 2012, travelled as a couple
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1  Thank 2ExplorersIn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 25 August 2012

Dear "tlps74",
Thank you very much for taking the time to post your review about your recent experience at the Radisson Hotel Brunei Darussalam, your feedback is always welcomed and very helpful.

I am extremely pleased to read that you enjoyed your stay with us and in Brunei, it truly is a unique place with alot of hidden treasures.

On behalf of the Radisson Brunei Team, we all look forward to seeing back with us again soon where you can experience our newly redesigned rooms, suites and Business Class Lounge, the first of which will be available in the coming few months.

Kind regards,
Peter Feran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2012

How good is it to come back to the same hotel again and enjoy everything again:
Same great staff, same great room service, same great rooms and same great service.
This time I also enjoyed the great transfer from the airport and back serviced by the hotel and a local Avis branch - very good!
Can't wait to come again!

Room Tip: The higher the better!
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  • Stayed: April 2012, travelled solo
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Thank Oron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 25 August 2012

Dear "oronr",
Thank you again for taking the time to post another review about your 2nd stay with us, it is very much appreciated.

I am very pleased to read that you received the same great service on your return visit, I will certainly pass your great comments onto the team.

On behalf of the entire Radisson Brunei Team, we all look forward to seeing you back again in the future where you can experience some of the amazing changes that are currently taking place throughout the hotel.

Kind regards
Peter Feran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2012

I stayed here with a friend in May 2012. The staff were very friendly and helpful. The air con in our room was being a bit noisy, and the repair man fixed it within 10 mins of making the call! I was impressed by breakfast, moreso by the make-your-own-teapot with a big range of various tea types. There was a berry one that was amazing. The pool area was greatm and the whole area would be an awesome party spot... except the non-alcohol factor is a very large drawback.

When we were in the pool area, there was at most, 2 other people around, but usually only us. In fact, the whole city of BSB is like that. Not many tourists around. It's like a sleepy hollow, but it was a great place to visit, as long as you didn't mind the lack (none) of alcohol issue. We brought in a couple of bottles, which got us through the week!

The Radisson is in a great spot to see and explore the area. We did a one-day tour out to the Temburong Rainforest with Borneo Guide, and it was amazing. And from the Radisson, it's a 15 minute walk to a park area containing a waterfall. You wouldn't even know you were in a capital city... even if it is a slow paced one at that.

Room Tip: The hotel is undergoing renovation, so it may all change. Traffic noise is not an issue.
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  • Stayed: May 2012, travelled with friends
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2  Thank BeamerKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterFeran, General Manager at Radisson Hotel Brunei Darussalam, responded to this reviewResponded 25 August 2012

Dear "BeamerKJ",
Thank you very much for your review about your recent stay with us, I always welcome and appreciate feedback.

I am very pleased that you enjoyed your stay with us and your time in Brunei, I will certainly pass on your kind words to our team.

As you mentioned we are undergoing an extensive modernization plan, with the first of our news rooms available in the coming few months, I am sure you will be amazed with the transformation and facilities that we will be offering which will only make your next stay even more enjoyable.

On behalf of the Radisson Brunei Team, thank you again, we all look forward to seeing you again soon.

Kind regards
Peter Feran
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Brunei Darussalam

Address: Jalan Tasek Lama, Bandar Seri Begawan BS8211, Brunei Darussalam
Region: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 19 Hotels in Bandar Seri Begawan
Price Range: £61 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Hotel Brunei Darussalam 4*
Number of rooms: 142
Official Description (provided by the hotel):
All 142 guestrooms and suites feature a refreshing new look and come equipped with FREE Wi-Fi, work desk, 40" LED TV with a VGA cable for laptop connectivity, universal power sockets, cordless speaker phones, DVD player, I-Pod/Pad Dock, energy-saving LED lighting throughout, digitally controlled Air Conditioning, digital safe, iron/ironing board, minibar, tea/coffee facilities. In the newly designed bathrooms, rain and hand-held shower, digital scales, hairdryer, LED shaving mirror, bathrobes and luxurious "Rituals" amenities. Coffee-Pod Espresso machines are also available in all Business Class rooms and Suites. Discover a level of comfort not found at other Bandar Seri Begawan hotels on our Radisson Business Class Floor, complete with top-floor views and access to the private Business Class Lounge. Enjoy the 24 hour gym, swimming pool, children's pool, Spa and direct access to the spectacular Tasek Lama recreational park directly behind the hotel with kilometers of walking and trail running tracks that wind there way through the beautiful Borneo Jungle. Stay and experience our other famous Radisson services such as: * 6pm check out * Express, Early and Online check-in * Healthy Options in our restaurants * 3 hour Express Laundry * Newly introduced I-Concierge App Take advantage of our Club Carlson Loyalty program ... more   less 
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Also Known As:
Sheraton Hotel Utama
Sheraton Bandar Seri Begawan
Bandar Seri Begawan Sheraton

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