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“The Quay - cut above the rest”

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The Quay Boutique Hotel
Ranked #209 of 269 Hotels in Phnom Penh
Buderim, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The Quay - cut above the rest”
Reviewed 21 August 2012

The Quay is the only hotel in Phnom Penh that brings contemporary design and quality together into one space; and then keeps it going from the structure right through to the organic shaped crockery to match the elliptical tables in Chow's restaurant in the lobby and the delightfully asymmetrical ceiling fans in the hotel rooms. It's small (16 rooms), intimate and well run.

I was there for a month on business, mid-July to mid-August 2012, in a Suite and had a wonderful, efficient stay. Wireless internet is fast and available throughout the entire hotel, including the Rooftop Bar. Room desks offer LAN internet cable as well. Bathrooms in the Suites are massive with stone feature walls, large rain showers and a separate 6 foot bath. There is a full sized desk for working behind the bed head and Reception will find you a real office chair if you ask for one. The room is clean, comfortable and stylish. It was a treat to come back to in the evenings.

The Reception staff are efficient and speak good english. Happy and knowledgeable they will help with the small errands such as shoe polishing. The breakfast crew are efficient; and offer a pleasingly wide choice of complimentary breakfast options, these can be delivered to the room too.

There is contemporary furniture in the restaurant/ lobby complimented by a natural Khmer silk frieze in warm colours down the wall opposite the bar; a great evening rooftop bar for sunsets and catching a breeze, complete with spa for the mildly exhibitionistic; and a regular warm and welcoming live music night on Thursdays from 7:30 onwards.

The music was mostly contemporary jazz, performed by Ewan on instrumentals (sax, guitar to match any good Jazz club) and vocalist Louise (South Sea Island goddess-teacher). The Thursday crowd is Phnom Penh hip. Very few of the tourists doing the evening riverfront promenade stop by.

The usual challenges for every hotel exist here too, such as keeping the many out-of-the-ordinary elements working e.g. eclectic ceiling fans, Bose in-room sound system. I had fan and air con problems one afternoon and evening, but these were fixed the next day without delay.

I do not hesitate to commend The Quay to both leisure and business travellers.

Room Tip: If staying for more than a couple of days, try a Suite with a view of the Ton Le Sap River. the roo...
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Voyageurs13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level 6 Contributor
238 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 17 August 2012

The hotel is very well designed with a real modernistic style. The only problem is that management will really have their work cut out maintaining the place due to the poor workmanship in the initial construction. All of the rooms are good but the balcony rooms are exceptional with a lot of space, nice design and a balcony overlooking the river and all of the action in the street. Somewhat more expensive than what is available around Phnom Pen but well worth it.
A very compact rooftop bar is available and there is a small rooftop pool up there as well. Remember that what you drink up there has to be paid for at the ground floor bar.
The Breakfast on offer is good with good choice and quantity.
When we walked into the Ground floor bar on the Thursday night there was a live jazz group and a decent crowd as well.
Dont do as we did and look for a wall switch for fans -- It is all done on a remote.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 August 2012

Can't comment on a hotel stay here but the rooftop bar is well worth a trip - we went twice for happy hour. The drinks were amazing! We got a lychee champagne cocktail, a chocolate pepper spiced cosmo (which was my favorite) and another with tamarind which was great. One night we got a shrimp appetizer which was also very good. The view is nice but it would be great if some if there was some cover on the roof.

The young men working there were very kind and were excited to speak to us since we spoke English.

This wouldn't be my first choice for a place to stay but the bar is definitely worth a trip!

Stayed July 2012, travelled as a couple
Helpful?
1 Thank itktravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 4 Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 August 2012

This was out second stay at the Quay, and it remains good value with well designed rooms which are nicely appointed. The Quay is attractive as it’s small and has a great location, it’s looking a bit more tired after 9 months since our initial stay, but the rooms are clean and there are few better places to watch the sun set over the Mekong and Tone le Sap than the rooftop bar. The staff tries hard to please and are accommodating of all your needs. Great breakfasts, good coffee and a comprehensive wine list also contribute to a great place to stay.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelbourneMannin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 5 Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 July 2012

For US$65 a night, you get a room with no view but the breakfast more than made up for it. True that there were some minor niggles in the bathroom but nothing to get worked up about. The staff all speak English well, especially the reception staff so I have no idea what one reviewer was talking about when he/she said the reception were poor in English. Location is one of the best around, on Sisowath Quay and within walking distance of the King's Palace, the National Museum, numerous eating places such as Friends restaurant and best of all, Bodia Spa! But if you don't want to step out, the Quay's inhouse food is quite good too. All in all, I'd recommend it.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Schumi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2012

The manager is really friendly and helpful but that is where the good points stop. This hotel was cheaply built and after only three years it is grotty and unkempt.

What's wrong with it:
-Walls, fake leather bed frame and sofas are stained and dirty which could maybe be fixed with a sponge and hot water.
- curtains have what looks like moth bite holes
- fitted sheets don't even fit the kings size bed, they have used a queen size sheet so the end of the mattress is exposed.
- carpet isn't vacuumed properly
- furnishings are chipped and dirty looking
- there are dirty cutlery, plates full of half eaten food ALWAYS left in the corridors
- the carpet throughout the whole hotel is always dirty and needs to be vacuumed
- staff have come into our room twice now without even knocking, they let themselves in and then say sorry and leave.

Overall it is a try hard dirty hotel that is worth $30 a night and not $120 a night. Management really needs to take a good hard look at this place and realize it is not what it is trying to pretend it is.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Helena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 July 2012

Boot the Quay Boutique Hotel off your possibles list. Comments provided by previous customers are accurate. There is no need to repeat them. It is shameful that this hotel stated as four star, struggles to achieve two - when it could with little effort deserve four star. Sack the incompetent cleaning staff and their supervisor, Get someone on reception that has a good working knowledge of English. Leave towels when you clean the room, bring them when asked for, replenish room tea and coffee. Fix the dimmer switches, provide brighter bulbs in the bathroom. And please clean the toilet properly between guest occupying the room. Finding skids in the bowl really is shameful for any hotel never mind one rated as four star. This hotel could be really great, but it misses the spot, so boot the Quay Boutique.

Room Tip: Don't pick this one
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gmttimezone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Quay Boutique Hotel

Property: The Quay Boutique Hotel
Address: 277 Sisowath Quay | Riverfront, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#15 Business Hotel in Phnom Penh
#51 Luxury Hotel in Phnom Penh
#68 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Quay Boutique Hotel 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more   less 
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Also Known As:
The Quay Hotel Phnom Penh
Quay Phnom Penh
Quay Hotel Phnom Penh

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