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“Nice hotel at the best location in Phnom Penh”

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The Quay Boutique Hotel
Ranked #76 of 267 Hotels in Phnom Penh
The World
Level 6 Contributor
109 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Nice hotel at the best location in Phnom Penh”
Reviewed 9 May 2013

I have been in this hotel several times over the last couple of years and tried out a few rooms in the hotel.

You have 2 types of rooms: larger ones facing the quay/street with plenty of natural lights and a small balcony and smaller rooms at the back with no windows but 2 vertical strips of semi-transparent glass panes that does let in some lights during the day. The rooms facing the quay are more expensive and actually quite noisy at time. The ones is the back however is quieter.

The bed is comfortable but somehow the bed sheet cover is always short here which makes your feet tends to touch directly on the bed. I guess the hotel expects guests to sleep on the cover but I find that a bit strange.

The bathroom is decently appointed however the shampoo and shower gel are in ceramic containers that sometimes does not contain enough portions if you are the type who takes 2-3 showers a day. A quick call to the front-desk does fix that though.

This hotel is managed by the same group as handle the FCC a few blocks away. Over the years, the services are still as good but amenities has gone down somewhat. The last time that I was visiting, there were no slippers.

I am happy that the free breakfast that comes with the room is still as plenty and good as usual. Stick with the western choice and you will be happy and stay away from the Char kway teow.

The location is great right outside the is probably the nicest place in Phnom Penh to have a stroll. The river does make the area cooler than in town. There are plenty restaurants around the corner that caters to all types of pockets. There is a local market 2 blocks at the back of the restaurant that could be a nice discovery walk in the early morning. Plenty of local establishments just a few blocks further for the adventurous minds and stomach. At night, the blocks in the back can turn into a mini red-lights district so family travelers must be aware. As long as you stay on the main street on the quay, all is good.

Room Tip: Get a back room if you prefer quietness and its cheaper too.
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  • Stayed January 2013, travelled solo
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Helpful?
1 Thank terravisum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
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Epsom, United Kingdom
Level 5 Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 May 2013

Unfortunately my other half and I really did not get on well with Phnom Penh (or Cambodia) as we'd spent 2 months in SE Asia and had probably overdone it. However, The Quay really made our last few days bearable!

We originally booked three nights in a standard double room. The room itself was nicely decorated with a lovely bathroom, was very clean, although did not have any natural light. After staying one night the staff rang our room and asked us if we wanted to move rooms. We said that as long as we didn't pay any extra then we would move. The staff had obviously over booked and we got bumped up to a suite for the other two nights!

The suite was really great... Big bed, huge balcony, nice tv with DVD player, comfy lounge chairs, a desk and a mini fridge, and a huge bathroom with a tub and rain shower! It was really comfortable. Breakfast was also amazing and very varied, which you could eat downstairs in the restaurant area or you could order in your room as long as you handed your breakfast card to the reception the night before. The eggs florentine were amazing, and it was so nice to have such a varied menu for breakfast that my other half and I had something different every morning.

As for the hotel itself - small but very well-kept and had a roof top bar which was nice. However the pool is very small, I don't even think you could call it a pool really, more like a fishless pond ...?

The Cambodian members of staff were a little rude and didn't really care... But I got this impression from most people in Phnom Penh anyway. They were a little difficult when we first arrived because I hadn't printed out my booking number, even though my name was on the system. They also tried to get us to pay for an upgrade when we first arrived, which we declined (obviously they knew at the time that they had overbooked and tried to get us to move and make money at the same time!). Nevertheless I did phone reception for a few things (the bubblebath had run out) and they were happy to help, they also booked a taxi for us to go to the airport.

Location is very good - by the river surrounded by shops and restaurants so plenty of choices for places to eat. You can get a tuk-tuk/taxi to most places very easily.

On the whole, it was a nice place to stay!

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank Naomi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 May 2013 via mobile

The Quay Hotel is located in front of the river its a great location to watch life go by on the street. Rooms were very clean with all mod cons and the bathrooms are very stylish. Downstairs in the restaurant breakfast comes with the rooms and there's a very wide choice. The restaurant is a cool place to have lunch or dinner with a great menu for both food and wines. I had the best fish and chips ever! There is a roof terrace which is a cool place to hang out. Staff are efficient and helpful and I would definitely go back.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank AHayward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2013

We stayed in one of the back rooms for three nights. The rooms are windows-less and slightly overpriced for 60 dollars a night by Cambodian standards.

The design of the rooms is very slick and the cleanliness of the rooms was impeccable. Storage space for clothes is limited, though.

Safety for the back rooms is questionable: The service directory stated that a map with the safety exits would be in the wardrobe, but there was none. In case of a fire the window-less rooms would be death traps and unlikely to be legal by Western safety standards.

The service needs to be improved:
- The reception refused to assist us with booking a Mekong cruise (even the official PP tourism page advises to book through your hotel).
- One morning they brought us the wrong breakfast order and the waitress apparently expected us the accept the wrong order. Only after insisting that we're vegetarian and not interested in bacon she brought the correct food.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jmm_de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tokyo
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2013

of calm and tranquility in hot dusty but vibrant Phnom Penh. set on the bustling riverside this 16 room ultra modern chic hotel hits all the right spots. great rooms and restaurant. roof top is the place to be for happy hour and star gaze as Phnom Penh's trendies sip cocktails. food is amazing on the roof too.

Room Tip: check out the seafood BBQ on the roof top as well as their selection of specially imported wines. a...
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  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank jim t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2013

My second stay at the Quay Hotel, certainly ideally located for business in Phnom Penh, previously my company had always put me up in the casino but this hotel is located right on the river, has good food and the rooms are much more stylish. If you are on business in Phnom Penh and want a business hotel, close to all of the action and in the heart of the city with a more personal service. I now recommend The Quay to all of my friends jetting into Phnom Penh.

  • Stayed March 2013, travelled on business
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Helpful?
1 Thank Adam293925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2013

after traveling around Cambodia, this was our dream hotel. clean and friendly and with specials available such as free pick up and all in one food and drink packages, this was just what we wished for.

the air conditioned lobby was always peaceful. a few metres from the bustling riverside it was always nice to go back inside.

the roof top was our favourite place, although we loved our over sized room with balcony, big flat tv ( just go and buy great dvd's for a dollar up the road).

our friends had the back room. no windows maybe but lots of light and ultra cool style and for the price...wow

Room Tip: book direct as lots of offers available especially in the lower season
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  • Stayed April 2013, travelled with friends
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Helpful?
1 Thank bob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Quay Boutique Hotel

Property: The Quay Boutique Hotel
Address: 277 Sisowath Quay | Riverfront, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#15 Business Hotel in Phnom Penh
#36 Luxury Hotel in Phnom Penh
#44 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Quay Boutique Hotel 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more   less 
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Also Known As:
The Quay Hotel Phnom Penh
Quay Phnom Penh
Quay Hotel Phnom Penh

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