Room is clean, spacious. Very comfy with warm blankets, bed. Toilet amenities fully provided. Nice rainforest shower.
Food is delicious esp beef burger and fries. Purple dragonfruit martini is a must to order. During their happy hr, cost USD3, value for money. By the way, they tend to ignore the happy hour and charged full, check bill before paying.
No latch or lock for the room door. Realized how vulnerable the guests would be since the door can just be opened by the key card. Realization came when a staff came into my room to check on the TV, without even knocking, he just came in with his key card. Even though I was expecting him, I was shocked too.
Airport transfer was a total disaster and fuming mad issue. We asked the hotel to arrange a car for us to the airport the day before, with stated price from the rack USD10 and agreed to the time of 4 pm. The next day, staff called and asked if possible to change to 3.30 pm as traffic will not be good at 4 pm, we agreed. Upon checking out, we made payment and the staff asked for USD11. I was puzzled, and he replied saying reason being the hotel arranged a better transport for us. Fine. At 3.30 pm, waiting. 3.40 pm, staff came and told us to wait another 10 mins. 4 pm, waiting and saw a vehicle parked outside the hotel, dropping 2 guests who just came back from city tour. Then driver came running in, tapping his watch and said, "car is waiting" No sorry but just telling us car is waiting???!!! what about the 30 mins that we had waited? Angrily hopping onto the vehicle, midway, he just turned off the A/C and wind down the windows. Friend then told him we wanted A/C and he told us the A/C was spoilt. Seriously!!! Obviously we were angry about the late pick-up and now, no A/C? And he didn't have the courtesy to apologize and inform us but just switch it off.
Thou, room is one of the best, but the attitude provided by the staffs ended my trip a real impression of a bad one.
- Official Description (provided by the hotel):
- The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more less
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- Also Known As:
- The Quay Hotel Phnom Penh
- Quay Phnom Penh
- Quay Hotel Phnom Penh