I got robbed in this hotel, which is something that has never happened to me before, I would avoid this hotel at all costs and never would recommend for anyone to stay there, total disaster.
When I first arrived there I noticed the small room that had no natural daylight and the really old bed sheets and pillows, the type of things you would expect to find in a hostel not in a hotel where you pay £50/ night, which for Cambodian standards is lot. I was comteplating about complaining about the room conditions but in the end was just a bit lazy and decided to not say anything as I was staying there for only 2 days.
But the worst thing that happened was the next day when we got robbed. Someone had removed £50 from my wallet which was lying in the room. It was awful to think that someone had opened my purse and gone through all the money and then taken what they wanted. When we discovered this we were shocked and I told the front desk at the reception but their attitude was beyond awful which made the incident worse. They did not care about the fact someone had stolen from the room and after me complaining, they finally decided to go through the video camera tape (video camera was located outside the door) to see if anyone had gone in. A job that would usually take 5/10min (as you just look through the tape and fast forward to see anyone coming in) took them 2h and we had to constantly check on the progress and they just did not seem interested at all. In the end the hotel staff concluded that it was our fault as we had not put valuables in a safety deposit box, but I don’t know many people that lock all their money there as generally you would expect to be treated with dignity in one of the supposedly best hotels in town. In the end they said only the cleaning lady had gone into our room and she says she had not taken anything, and the staff were unwilling to cooperate and help any further, they just did not care.
This was my last day in Phnom Penh and on my 2 week holiday amd this experience was awful and a sad end to my amazing trip. I would not wish for my worst enemy to stay at this hotel, it is so bad, they take your money and then don’t care about you and charge way too much for which is an awful room.
- Official Description (provided by the hotel):
- The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more less
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- Also Known As:
- The Quay Hotel Phnom Penh
- Quay Phnom Penh
- Quay Hotel Phnom Penh