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“Comfortable and trendy, excellent food, praise-worthy service”

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The Quay Boutique Hotel
Ranked #222 of 281 Hotels in Phnom Penh
Reviewed 17 February 2010

This is a smallish hotel on Sisowath Quay, which is near popular attractions, restaurants and bars. The overall atmosphere is trendy, modern, clean and relaxed. There's a small bar and restaurant on the ground level, and a rooftop bar with excellent views of the Tonle Sap River. The rooms are spacious, clean and modern in a trendy way. It has one of the best breakfast menus I've ever seen at a hotel, with a select handful of innovative and delicious choices. It serves fun and unique cocktails on the rooftop deck.

This isn't a full-frontal five-star luxury hotel in the strictest sense. For that, go to the Hotel Le Royal. Rather, it's a luxurious four-star boutique hotel with a younger, hipper feel. Most important, the service is excellent. During our stay, employees were friendly and helpful. They arranged bus tickets for us, sending a tuk-tuk driver to the bus station on Sunday night to buy tickets and delivering the tickets to our room. A week after our stay, we returned to grab a quick drink on the rooftop before our flight home. The staff remembered our names, greeted us with smiles, stored our luggage and arranged for a car to drive us to the airport. Definitely above and beyond the normal call of duty.

We had no problem with street noise, though we were on the top floor and further away from the street. There is a small pool on the rooftop deck, but it seems more decorative than functional.

  • Stayed: January 2010, travelled as a couple
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2  Thank ChristpherO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 February 2010

We stayed at the quay in january for 3 mights and have to say i was somewhat disappointed. For $155 usd a night it was overpriced, yes its new and modern but done very cheaply. We stayed on the 4th floor and the noise of people using the stairs to get to and from rooftop pool/bar was very noisy and echoed throughout our room as did peoples voices. Also because of the roof design on the 4th floor the room seems much smaller than the others and a little awkward to get around. Maybe staying on another floor might overcome these issues. We could even hear the cleaners and minor maintenance that was going on, so maybe it is just the acoustics's of the hotel. The use of laptop was expensive at $10 per hour, it is cheaper to go downstairs to the internet cafes. The location is fantastic, walk out the front door and your right in the hustle and bustle of sisowath quay. We had a room with a balcony overlooking sisowath quay and did not notice any noise from the street at all. Breakfast was included and it was well worth it. The staff were friendly enough and the service was efficient but not much english spoken.There were heaps of bars and restaurant's and we tried a different one every night, i would recommend eating out or checking out the bars as there is always something going on at night or some night market to visit. Not sure if i would stay at this hotel again well not on the 4th floor anyway, would try another in the same location

  • Stayed: January 2010, travelled as a couple
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1  Thank yepgoing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2010

The Quay hotel is a superb hotel, an oasis in the noise & chaos of Phnom Pen. The hotel is conveniently located close to the Royal Palace on one of the main tourist streets. There are many restaurants located close by.

The room itself was simply luxurious, with huge king size bed, 40-inch flat screen TV, loungers and an enormous bathroom resembling a wet room. The rooms facing the river also have balconies.

The staff were very friendly. Breakfast was very nice and is available in the room at no extra charge. The hotel also has a rooftop terrace where one can enjoy cocktails overlooking the busy streets down below.

The Quay hotel is highly recommended!

  • Stayed: January 2010, travelled as a couple
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2  Thank Padare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2010

We stayed at The Quay during a one week trip to Cambodia in January 2010 following a stay in Siem Reap. The hotel is a trendy, white, minimalist space in quite a narrow building on the front - if you are familiar with hotels like the Sanderson in London or the Shore Club in Miami - it has that kind of style and vibe. However, it wasn't full of the intimidating too cool for school types that stay at those places, thankfully. More a mix of couples like us visiting the cities in Cambodia.

We paid $155 per night for a suite which was a good size with a balcony overlooking the lake. Lovely bathroom, DVD player and a big bed. But there were some glitches - hoovering at 8am every day in communal areas, tiny pool, communications problems. I felt that the cost was high compared to other hotels and not great value for money but the experience was good. English speaking is a bit of a problem as noted - the manager speaks great English but the rest of the staff's understanding is limited. We had a problem on one evening which was dealt with professionally and swiftly by the manager but the other members of staff were not able to understand the issue at all and we had to ask for an English-speaker to come to the hotel to explain. If you market yourself (and price accordingly) to an international audience then you need to be able to speak to them adequately.

The rooftop bar is lovely with a good view across the lake Tonle Sap - but the pool as other reviewers have noted is very small - more like a large jacuzzi - certainly not big enough for laps. The photographs are very deceiving. I would consider a hotel with a pool if I visited again because it would be very welcome given the dust, heat and humidity in the bustling city of Phnom Penh. The Cambodian/Thai food in the restaurant Chow is really good and breakfast offers a reasonable choice included in the room price.

The Russian market is great for haggling for a bargain and you can still see working elephants walking along the road amongst the tuk tuks. All in all The Quay is a comfortable, trendy boutique hotel with big aspirations but the standards are just not quite up to scratch. However when you need put the hotel in context, see how far the country has come in the past decade or so and consider that tourism is still in its infancy here - it is a very pleasant place to stay. The Cambodian people are charming despite the hardships and the city has an elegance about it that is very attractive.

  • Stayed: January 2010, travelled as a couple
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2  Thank Expensivehotelhabit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2010

We enjoyed our stay at The Quay Hotel. The location is perfect. Loved the interieur and boutique feel. We stayed in a room without window, but this was fine fine, because of the way the room is made and no noise from the street.

I would recommend staying in this hotel

  • Stayed: December 2009, travelled as a couple
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2  Thank MinistryOfTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2010

To put it simply we were booked into this hotel for 4 nights paid in advance, we stayed only one night ! and sacrificed the money, Why ? the noise was so loud we could not sleep till 4.00am not good for a tour start at 8.00am

The traffic on the main road and no double glazing on the window made the noise at some times ridiculous. The rooms in the better suites are realy well appointed but that is all, if you value comfort and want a relaxing time in your room go elsewhere which we did we got a room at the Sunway rsort for really the same money, Heaven.

Plus another strange thing, the staff sleep in the cafe and their noise travels into the rooms due to the accoustics of the builing so be warned, location good rooms good noise bad bad bad and staff average

  • Stayed: December 2009, travelled as a couple
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1  Thank factory123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2010

For $160USD a night for a panoramic suite I was expecting much more from this hotel. Location wise, it is at a very busy part of town. Immediately outside is a main road (lots of touts and tuk tuk drivers) and the Mekong river (not much to look at if you asked me). It was described as a minimalistic hotel by lonely planet- so minimalistic infact that the room did not provide complimentary tooth brushes nor a razor! When I queried this I was simply told they do not provide one. There is a small jacuzzi on the roof top which was also quite disappointing. The bathroom was quite badly designed ( I kept walking into the mirror) and the black carpet made it hard to judge depth when stepping down or out of bed! Yes I was impressed with the remote controlled curtains and single blade fans but the overall stay left a bitter taste. The blaring traffic outside and the modern minimalistic design of the hotel made me uneasy the whole time. For a bustling city like Phnom Penh, I suggest staying somewhere with a pool and near the embassies where it may be quieter and more relaxing. If you enjoy the night life, then this may be the place for you. NB also known as FCC Phnom Penh

  • Stayed: January 2010
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1  Thank ozneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Quay Boutique Hotel

Address: 277 Sisowath Quay | Riverfront, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#15 Business Hotel in Phnom Penh
#52 Luxury Hotel in Phnom Penh
#74 Spa Hotel in Phnom Penh
Price Range: £45 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Quay Boutique Hotel 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Quay Boutique HotelChosen by Travel + Leisure Magazine as one of its favorite green hotels, this property in Phnom Penh is a fusion of tranquility and innovation. Located just steps away from the vibrant riverfront, the hotel is a short walk from the National Museum, the Royal Palace, the Silver Pagoda, and quaint streets dotted with charming cafes, designer shops, and art galleries. The hotel heats its water with solar power, recycles its waste water, and uses energy-efficient lighting. Each of the sixteen guestrooms feature minimalist design combined with modern amenities for a convenient and comfortable stay. The exquisite on-site Chow Restaurant offers Southeast Asian dishes to delight the palate. The Quay Boutique Hotel provides a tranquil and relaxing stay for all guests. ... more   less 
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Also Known As:
The Quay Hotel Phnom Penh
Quay Phnom Penh
Quay Hotel Phnom Penh

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