I went in to the spa to pre-book a treatment and it seemed really lovely and very professional.
I returned later for my hour massage and was given a pair of slippers and some lovely tea, I have been to a few more expensive spas around Asia and this was the norm so I was quite happy. As we went upstairs to the massage room I was told to undress, put on the pants and get on the bed - all fine but usually there is somewhere to wash your feet as I had been wearing flip flops all day and they were dirty...was she just to smear that around my legs?? The girl came back in and started rubbing oil onto my back....this continued for bout 5 minutes, there was no massaging or anything, just constant rubbing, the cushion for my face kept slipping out and the face hole was extremely uncomfortable digging into my forehead. As she moved onto my arms it felt like I was getting Chinese burns...not the relaxing massage I had hoped for. She then moved onto legs and accidentally ripped a mosquito bite open, Ouch and how?? Anyway after half an hour I had had enough of the Chinese burns, my leg stinging and the pain from the metal face hole digging I to my skull so I finished it early.
Unfortunately I had paid for it upon arrival...not a good idea! I then had to try to explain to the manager...with a throbbing headache, a massive indent across my face and my leg bleeding, that I hadn't enjoyed the massage and I didn't want to pay full price. She wasn't really having any of it and rang someone who then decided it was ok to refund me $10 as she explained I had had 40 mins massage.
I just took it and left.
Untrained staff and a rude manager. Not ideal, don't visit!
I went to Bodega Spa in Siem Reap which was AMAZING and there is one in phnom phen so I defo recommend trying there..it's the same price
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.