We booked this hotel after some nice photos on the internet and because of it's location. The location was great, however the hotel was the worst we had stayed in all our travels in SE Asia. We stayed in the under construction wing where we did not have direct lift access. The room was two levels away from nearest lift. The wing is NOT centrally air conditioned and the air conditioners in the room struggle to keep it cool. We were here in the local winter, i can only imagine what this room would be in summer.
We complained when we returned after lunch one day to find our room had not been made. 40 minutes later not one person had come to fix this. We called reception and all they said was they would get housekeeping to clean our room. Our view is obstructed by scaffolding.
The room has a queen double or larger bed with only one bed side. The carpet is dirty and the walls are mouldy especially around the air conditioner.
Overall, after one hour of complaints we got our room cleaned but nothing more. We would never come back to this hotel and hope others stay away. Cambodia has so much better to offer than a dirty old casino with filthy rooms.
- Official Description (provided by the hotel):
- This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more less
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