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“If they would only get non-smoking rooms...”

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NagaWorld Hotel & Entertainment Complex
Ranked #91 of 267 Hotels in Phnom Penh
New York City, New York
Level 6 Contributor
107 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“If they would only get non-smoking rooms...”
Reviewed 5 November 2013

Stayed here for the second time as my fellow travelers wanted to experience the casino. The hotel is nice, and boasts a pretty good casino (for a developing country) with modern rooms. However, unless you are a serious gambler who does not plan on leaving the hotel (but then why come to Phnom Penh instead of Macau?), there are a better places in the city. My biggest gripe about the hotel is that all the rooms smell of heavy cigarette smoke. The hotel does not offer non-smoking rooms, and although I requested one room change, the second room was worst than the first. It was so bad that I had to check out early. The hotel has a nice bar area, and Darlings lounge is an interesting place to watch wealthy locals party, as well as some foreigners interacting with, ahem, those locals who appear to be at the lounge for professional reasons.

Stayed July 2013, travelled on business
Helpful?
Thank JNelsonRedSoxFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Kuala Lumpur
Level 5 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 November 2013

Nagaworld Hotel is a hotel with the sole casino available in it in Phnom Penh. There are everything basically inside the hotel which include casino, restaurants, shopping outlets, entertainment centres such as night clubs and lounge and spa and massage center. The room hotel is quite pricey for Phnom Penh standard. However, the rooms are definitely worth the price. The room is clean, comfortable, spacious with all the amenities available in it which include air-conditioner, a television with various international channels, full toiletries set, a mini bar and safe deposit box. The bed and pillows are generally comforable and inside the room, there is a long lazy-couch which is very comfortable for you to rest your tired legs. Wifi services is only available at the lobby area. As you walk to the lobby of the hotel, you will be able to see alot of patrons in regardless of hotel guests or casino gamblers. The lobby area is full of people and noisy almost 24-hours. Vehicles would park haphazardly in front of the hotel. The hotel staffs generally have no problem communicating in English. However, i encountered some problem when requesting the iron and ironing board to iron my meeting clothes. I made a few calls from 7.45 pm until 3.00 am and thereafter only the iron and ironing board arrived to my room. The hotel required a refundable USD 100 during check-in. The check-in counters can be packed with people during the peak check-in time. Overall, it was definitely a good stay in this hotel in Phnom Penh.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irisofgod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 October 2013

The rooms in the hotel are pretty nice, but the only thing I find quite distracting upon entering the hotel are the slot machines from almost all corners of the hotel.

If you are lucky you can see performers doing a traditional khmer dance which was entertaining and educational at the same time.

I also book this hotel every time I have guests from abroad which Phin Sokhary who is incharge of our corporate account provides excellent service despite short notices and request. Also booked their meeting room which the hotel offered us a great price.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cebufoodieinheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 September 2013

Not what expected, Just too much smell of cigarette smoke but not seen all the smokers?

Not one machine played payed any thing just sucked up money did not even throw back any thing to keep it fun.

I stayed here to be close to Dream land but the noise and smell shorted my stay. The place looks to be undergoing a renovation or expanding. Several places to eat to chose from. The gaming tables are ok.

I feel the biggest problem is there is some law that only allows this casino as the only casino within a few hundred KM of Phnom Penh so with out any competition they have the take it or leave it attitude . If there was competition it would improve the standards and make it better for the tourists and locals.
It just not not as much fun as you would expect from a casino. And to stay only for the hotel if you're not gambling not worth the stay.

Room Tip: See several rooms before picking one.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Mumbai (Bombay), India
Level 4 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 September 2013

Naga World packs quite a surprise for its guests. Fantastic ambience, clean rooms, strategic location and to top it all, a world class casino. It really doesn't get better for a travel enthusiast looking for a good value for money.

Staff is fantastically courteous. Management is proactive in offering the most competitive tariffs. It's a sweet deal.

Rooms are reasonably sized and fully loaded. Can't go wrong with this one, especially casino-lovers. Good restaurants as well. Darling Darling is special.

My wife and I do business in Cambodia and Naga World is out preferred option always. Will visit again.

Room Tip: Higher the room, the better.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShipSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 September 2013 via mobile

The hotel's draw is that it has a casino and a couple of fancy restaurants. Pick a themed hotel in Vegas and that's what the lobby will remind you of, or maybe Reno would be a better comparison. I stayed in the rear half of the hotel which required taking one tiny elevator via a small corridor and the hallways were dated as you exit. Perhaps the front half of the hotel is nicer; at least it is accessible by two large, nice, elevators in the lobby. The rooms can be considered 'good' for a SE Asian country in political turmoil (there was a roadblock and a shooting during my stay) with good amenities, but my shower had heating and flow issues. The room also had some odor as soon as you walked in. No Wi-Fi here-only cabled. On the bright side, the linens and bed were clean and comfy, and the breakfast buffet was stocked with quality foods. That and it is a landmark that's easy to find. Just don't dare compare it to the Sofitel that my friend stayed at...

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AsianAmericanNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level 6 Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 September 2013

1) hotel is crowded & entertaining.
2) stay in room 804 for three nights. the room is clean, big & quiet, didn't hear much noises.
3) daily buffet breakfast is so so, food of hotel's other restaurants is much better & of course more costly.
4) good services & convenient location in overall.

Room Tip: ask for non-smoking room with river-view
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Chin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NagaWorld Hotel & Entertainment Complex

Property: NagaWorld Hotel & Entertainment Complex
Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #91 of 267 Hotels in Phnom Penh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — NagaWorld Hotel & Entertainment Complex 5*
Number of rooms: 525
Official Description (provided by the hotel):
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 
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