Our room had many mosquitoes in it. I have no idea where they came from, but they were there as soon as we entered. Even after killing many of them off by hand, they persisted throughout the night and for the duration of our stay (4 nights).
Reception were not very helpful or accommodating when we asked for help or directions (we stayed there when the King's funeral was on and a lot of restaurants were closed and many streets blocked off) and they didn't seem too keen to make any phone calls to see if places were open for us, just responded with "probably" or "might not be open". Very different from service we received in Vietnam where receptionists were happy to call local businesses for us to find out information.
Internet was terrible. Could barely load a webpage most of the time inside our room, but the reception was strong and quicker outside of our room so I think it depends where you are in relation to the modem.
Great location is the only good point I can think of.
Female receptionist told us it would cost "around $4-5 for a tuk tuk" to the genocide museum (only 6-7km away). No way!! We got a tuk tuk for $2 each way. Reception are quite unhelpful and useless really. If the Internet worked, Google would answer all your questions so much better.
As a side note, they forget to charge us for our laundry which was meant to be $2/kg and after the dismal service from reception, we didn't think to remind then when they gave us our bill.
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- Also Known As:
- Cozyna Hotel Phnom Penh