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“Average at best.”
Review of Cozyna Hotel

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Cozyna Hotel
Ranked #140 of 276 Hotels in Phnom Penh
Reviewed 6 February 2013

Our room had many mosquitoes in it. I have no idea where they came from, but they were there as soon as we entered. Even after killing many of them off by hand, they persisted throughout the night and for the duration of our stay (4 nights).

Reception were not very helpful or accommodating when we asked for help or directions (we stayed there when the King's funeral was on and a lot of restaurants were closed and many streets blocked off) and they didn't seem too keen to make any phone calls to see if places were open for us, just responded with "probably" or "might not be open". Very different from service we received in Vietnam where receptionists were happy to call local businesses for us to find out information.

Internet was terrible. Could barely load a webpage most of the time inside our room, but the reception was strong and quicker outside of our room so I think it depends where you are in relation to the modem.

Great location is the only good point I can think of.

Female receptionist told us it would cost "around $4-5 for a tuk tuk" to the genocide museum (only 6-7km away). No way!! We got a tuk tuk for $2 each way. Reception are quite unhelpful and useless really. If the Internet worked, Google would answer all your questions so much better.

As a side note, they forget to charge us for our laundry which was meant to be $2/kg and after the dismal service from reception, we didn't think to remind then when they gave us our bill.

Room Tip: I would suggest looking elsewhere, I would not go back to this hotel.
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  • Stayed: February 2013, travelled as a couple
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Thank pwnitat0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 - 70 of 126 reviews

Reviewed 19 November 2012

Stayed there for 4 nights and loved it, paid $20 Us a night and were put in a 4 bedroom suite on the top floor. Has everything you need and for the price you cant lose. The location is also right on the river front and near all the clubs and temples so very central to everything. The only bad thing was the laundry service we were slugged $12 US to wash 2 bags of clothes we thought was a bit steep but anyway overall you cant go wrong with this place!!!

  • Stayed: November 2012, travelled as a couple
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2012

Stayed in a room facing the river with a private balcony on the 3rd floor for several nights.
The room was clean, although the hot water was not working it compensate with a great location & a great river-view. Value for money.
Wifi connection is good. The traffic noise doesn't bother me that much, you can always close the door to the balcony. I'm a late sleeper & usually around 2am it's quiet outside.
AC works nicely.
All in all, I love this hotel & will definitely stay there again.

Room Tip: Higher floor for less noise & better view.
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  • Stayed: September 2012, travelled solo
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1  Thank rusticwanderess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2012 via mobile

The AC froze up and I had to switch I off.
The Internet was totally unrelible, sometimes okay but often almost unusable.
No hot water, just below luke warm.
The room was unclean
The side lamp was broken with its shade missing.
The pillows were old and lumpy
I told the staff member in the morning about my issues when I was checking out, his English was poor and he argued with me. All he wanted was the money, he was not interested in any feedback so that issues could be rectified. There are other hotels in the same area for the same price that have a much better experience and offer much better service. Don't use this hotel.

  • Stayed: May 2012
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2  Thank Aussie303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2012

We've stayed here twice... a year apart!
We had a front balcony room.... well worth the extra few dollars, as the hotel is on a wonderful part of the riverfront.
Just a few minutes of walking brings you to countless cafes, bars and restaurants.
The reception staff speak limited English, but are very helpful.
The wifi is good...there is also a computer downstairs for public use.
There's always a tuktuk or six outside the front door. They will hassle you.... but there are far more tuktuks than customers....and the guys have to feed their families.
If you find a driver you like, you can have him at your disposal, and the other drivers will usually leave you alone!
The hotel is within a few minutes of the Central market...a longish walk or $2 tuktuk ride.
The river is a great place for a walk.
The tuktuk drivers will offer to take you to the killing fields and genocide museum. IMHO it's a bit of a long and uncomfortable ride.... there are numerous travel agents that can offer you the same trip in an airconditioned minibus for the same price.
If you're into people-watching a balcony room is perfect. The locals exercise opposite the hotel on the riverfront....they've even built some workout equipment...like an adult playground!
There are also exercise classes every evening, that tourists can join in with too, for a very small fee!
There's traffic noise most of the day......but it's not unbearable...and I'm a fairly light sleeper!
The hotel has a huge heavy wooden staircase...very traditional. No elevators, but the staff will willingly carry your bags up for you.
The beds are comfy, and the AC works well.
All in all,it's a reasonably-priced hotel, with decent facilities. Would definitely stay there again.

Room Tip: If you like people-watching... choose a balcony room. If you like silence...choose an inside room...
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  • Stayed: April 2012, travelled as a couple
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1  Thank mamasue111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

Stayed in Cozyna twice during my stay in Phnom Penh. During our first stay, we just got a regular room. Bathroom is a bit small, one space for shower and toiled, but it's relatively clean. Sheets are clean. On our second stay we asked to get a room with a balcony, wonderful choice, it has a nice view of the river (not bad for 30/40 dollars), it's a shame though that we checked in late and checked out early.

Warning: No elevators in here.
Great: I think this is the best price you can get for this location.

Room Tip: For a few extra dollars get the room with a balcony if available. Get rooms on lower floors because...
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  • Stayed: April 2012, travelled as a couple
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1  Thank trippinorange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

We stayed 3 nights in a 3rd floor room at the Cozyna hotel for U$33 per night. As others have said, this is an old hotel and it has no lift. The room was lovely and large, with a balcony facing the Mekong. The room has a TV, a/c and tea and coffee making facilities. The Cozyna is sandwiched between two more expensive hotels, so really represents good value for money – you all share the same view! There is some road noise, but we did not find this a problem and actually slept very well there.


The bathroom was nice, though the wiring on the shower was a bit dangerous. We did find that the shower head sprayed the whole bathroom, so solved this by holding it in one hand whilst showering.

The hotel operates a safe in reception, where they will store your valuables in a sealed envelope. Generally we also felt very safe in the hotel We noted they have CCTV on each floor. The room was cleaned every day.

There are many restaurants within walking distance, including the well known Foreign Correspondents Club. There are tuk tuk drivers outside, but they did not cause any problems.

We found staff to be friendly and helpful. Cold drinks are available to purchase in reception (water, coke, beer), which was handy for a cold beer on the balcony in the evening whilst watching people on the exercise machines over the road (still in use at 10pm!).
So, a good choice in Pnomh Penh and we’d stay there again.

Room Tip: The view from the balcony is amazing
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  • Stayed: January 2012, travelled as a couple
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2  Thank pier21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cozyna Hotel

Address: No. 1A, Sisowath Quay, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge
Hotel Style:
Ranked #140 of 276 Hotels in Phnom Penh
Price Range: £13 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Cozyna Hotel 2*
Number of rooms: 32
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Also Known As:
Cozyna Hotel Phnom Penh

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