This is a good lesson never to judge a book by its cover.
Upon arriving in this part of Phnom Penh, I wondered what this hotel would be like. The city is a rough and tough town and does not have the polish of many other Asian destinations. And the hotel fronts onto a noisy, busy street with the huge markets only metres away.
While I was shown to a nice street-facing room with a big balcony, I immediately insisted on a room at the back of the property, fearing the worst of a constant flow of noise with traffic throughout the night. The staff at the desk very politely promised the street was quiet by 10pm, but I could not be convinced. More fool me, as it turned out.
After dinner when returning to the hotel, the street was indeed quiet and this clean, friendly and well-appoinmted hotel was a welcome sight after some of the adventures I had on the streets of the city. No matter - the room at the back was great, just not as luxurious,
So, what is the hotel like? It is not fancy, but it is great and I would stay there again in a minute. It is clean, comfortable, safe and the staff are - for the most part - terrific. And there is a very nice pool too. This was an easy place to stay
Only two things the management might want to address.
In the breakfast room on the first morning, when I asked for an omelette (this was 8.30am), I was told the chef had finished. This is despite breakfast being until 10am, and the fact I had just watched another guest have an omelette made. Chef obviously just did not want to bother. Next morning was a different story so I am not sure what happened there.
The lock on my security box in my room was broken. I asked five times to get someone to fix it but it was not done. On the second day on my sixth request, I just stayed at the front desk until a maintenance staff member appeared and came to fix it.
One tip of advice - just go straight to the hotel website or any of the hotel booking sites to grab a room here. Why the travel agent charged me $55 per night more than the hotel or any of the travel sites for the exact same room remains a mystery.
- Official Description (provided by the hotel):
- The Ohana Phnom Penh Palace Hotel is a deluxe boutique hotel in Phnom Penh, situated a 1 minute walk from the delightful Tonle Sap and Mekong Rivers. The rooftop restaurant and SkyBar offer wonderful views across the city and rivers, as well as featuring a hot-tub and jacuzzi where you can relax and watch the sun set whilst sipping a cocktail. The hotel is on a quiet street, yet very close to a wide selection of bars and restaurants, and the major tourist attractions of the Royal Palace and National Museum and within easy walking distance. The Ohana Phnom Penh Palace Hotel is ideally located for both leisure and business travelers with a dedicated team committed to an excellent standard of service. We really look forward to welcoming you to our hotel and ensuring you have a wonderful stay in Phnom Penh. ... more less
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