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Phnom Penh City Hotel
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Reviews (25)
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17 - 22 of 25 reviews
Reviewed 28 January 2010

The Good:

Location. The hotel is away from the main hotel area but still one one of the main roads and close to a large supermarket (Lucky) and restaurants. As a hotel in general it was relatively quiet.

Internet access. The hotel has wi-fi access but only in the lobby which reaches to some of the rooms on the first floor. It is quick and we never had any problems with intermittent service.

The Not So Good:

The check in process. They acted like they weren't expecting us and when they took us to a twin room we refused it as we had booked a double. We explained what a double was and they took us to a double room that looked like it hadn't been touched in months. The bed still had a dust cover on it and we had to ask for soap and toilet paper.

The room. The rooms don't look as good in real life as they do on the internet. The internet photos have lovely decorated beds yet we had 2 rooms during our stay (because we ended up with a pool of water on the floor in the night from broken air con in the first one) and neither of the rooms looked like the photos. Don't be fooled into thinking that because it is a newly opened hotel (late 2009) that anything in the hotel, apart from the TVs, is new. The bathrooms don't look like they have been refurbished in about 20 years.

Cleanliness. The bin in the room was full of rubbish and the room was generally unclean. The toilet in both rooms we had stank of urine and was stained yellow. They looked like they hadn't been cleaned in months. I used a baby wipe to wipe the seat before using and it came off almost black. I got the impression that they never cleaned the toilets – just sprayed them with the hose every day. Our first room had a huge cockroach in it also which came up (or so we think) through the bathroom drain pipe. The sink in the second room (which was the twin room they tried to give us originally so was prepared for guests to use) had a sink full of hair shavings and there was dried toothpaste all over the sink, shelf and mirror.

We have been travelling the world for 6 months and always stay in hostels or cheap hotels and we have to say this was the dirtiest room we have ever stayed in. There are no excuses for a hotel to be this dirty.

The staff. There is a gaggle of women that sit in reception all day long and chat yet stop and stare at you every time you come in or out. Smiling at them gets no response. Every time you go to your safety deposit box they stand behind you and watch you take out belongings.

General house keeping. On 1 out of the 4 days we were there we had mineral water in our room and on some days the bin would be emptied but the bed not made nor the toilet paper replaced. It was like the house keeping staff did not know the basic things they should do.

Overall

There are many more guest houses in the area (try down P 278) that are the same price but better quality and cleaner. The tuk-tuk driver is nice enough but about $1 more than others you can get on the street so we only used him once. The website also advertises tea / coffee making facilities in the room but the reality is there is a hot water tank behind reception and you have to buy your own tea or coffee.... Upon checking out, a gentleman on reception asked us what we thought of our stay and whether we would leave a good review. My husband just answered 'yes' as we were in a hurry to go but had I been asked I would have mentioned all of the above as he was the only one we met in the 4 days there that could speak English.

  • Stayed: January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank TheLynams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2016
Google Translation

  • Stayed: January 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 7 April 2015 via mobile
Google Translation

Stayed: April 2015, travelled with friends
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 December 2013
Google Translation

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2013
Google Translation

Stayed: May 2013, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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