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“Pool and Cabanas Outstanding” 4 of 5 bubbles
Review of the 252

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the 252
Ranked #12 of 274 Hotels in Phnom Penh
Certificate of Excellence
New Jersey
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Pool and Cabanas Outstanding”
4 of 5 bubbles Reviewed 5 March 2014 via mobile

The 252 is wonderful in many ways: really quality air cons and fans in every room matters a lot, the pool and cabanas are amazing, and the location is excellent. Breakfast was always good fast friendly with a French flair. Balcony rooms overlooking the pool are lovely, while back rooms are quieter and cooler.

I stayed in 3 different rooms here on my last trip to PP, so I can say with certainty that the beds and pillows need improvement - they are way too hard and stiff. I suggest mattress pads and completely new, western style pillows. Also, a good blanket: even when it's warm (I like heat!) I need the weight of a blanket, and the ones at 252 did not do the job. This is a Western (French owned) hotel and guests should be able to expect those comforts. Also, some of the staff is friendly but the women at the front desk always made me feel I was annoying them, even when I was booking another night at the hotel!

Finally, kudos to the midnight staff - they made me a stomach remedy when I went downstairs at 2 am complaining of nausea.

I will definitely go back - I just hope I don't have to bring my own pillows and blanket!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ALSOSAVVY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 11 April 2014
Dear guest,
Thank you for your review on TripAdvisor. We are happy to read that you enjoyed your stay with us and that our night staff could help you out with some medicine. With regard to the bedding, we have chosen firm mattresses which are at the liking of most of our customers. But as sleep is very personal, we can add softening mattresses on top. Also, we have blankets and soft pillows available upon request. By the way, the 252 is under Swiss management ;-)
We hope to have you back with us another time (and please do not hesitate to request special bedding while booking with us).
Best regards,
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,201 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Montreal, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

We recently stayed at The 252 after a long journey from Canada. Thanks to our very comfortable room overlooking the clean and inviting pool and garden, the polite and sincere staff, friendly owners, as well as excellent food, our southeast Asian adventure got off to a great start. The pool area was a terrific retreat from the hustle and bustle of the city. We would recommend The 252 to all visitors to Phnom Pehn. It is located a short tuk-tuk drive away from major sites, popular restaurants and watering holes.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 11 April 2014
Dear Jeff,
Thank you for your nice review here on TripAdvisor. We are happy that while staying with us, your South-East Asia adventure started off well. It is true that the garden/pool area is great retreat from the hectic city.
We hope to welcome you next time you are in Phnom Penh.
Best regards,
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 March 2014 via mobile

We had a great stay at the 252. The atmosphere was very good, our room was beautifully decorated, large and quiet, and we found the staff to be very helpful too.

We enjoyed the pool area and also the food which was very tasty. The one niggle was the shower which was very weak, but apart from that it was all good.

If I was to stay again I think I would request a pool view room. These looked especially nice!

Stayed February 2014, travelled as a couple
Helpful?
Thank JuBlakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 11 April 2014
Dear guest,
Thank you for your comments here on TripAdvisor. We are happy to read that you enjoyed the atmosphere here at the 252. With regard to the water pressure, this comes from the water supply of the city which might be low at some moments. Since we have installed a pump, the pressure is more constant.
We hope to have you back with us next time you visit Phnom Penh.
Best regards,
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

The staff are very welcoming at 252, and our room was great, looking out over the pool. The pool area is lovely - a perfect hideaway to relax away from the hustle of the city. The restaurant food is excellent and the menu offers a good range of Khmer and Western. It was a great hotel to finish at before we flew home. Only slight drawback is the location but it is equidistant to the Russian Market, central bar area, etc.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HazelM1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 11 April 2014
Dear Hazel,
Thank you for your review here on TripAdvisor. We are glad to read that you enjoyed your stay here at the 252 and that the food was at your liking. With regard to the location, there is Street 278 with plenty of restaurants and bars within a 5-minute walk.
We hope to welcome you back next time you visit Cambodia.
Best regards,
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

This was my third stay at The 252 and just as I remembered it........good staff, good food ,good atmosphere and good location in PP. my room was in need of freshening up a bt but I would add that it did not affect my enjoyment in staying here.. I understand from the owners that in April the rooms will all have been redecorated including the renewal of the fabrics .
I would recommend this Hotel

Room Tip: Best to choose rooms at the front of the hotel !
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  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank scotty186525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 11 April 2014
Dear Scott,
Thank you for your review on TripAdvisor. It was a pleasure to have you back with us. As mentioned, we were awaiting the low season in order to refresh our rooms which will start right after the Khmer New Year.
We are looking forward to see you again soon.
Best regards,
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

The 252 is a good hotel with helpful and friendly staff. The pool side retreats are a great addition and you can relax in the shade with a beer or a bite to eat and chill after a busy day. Food was good and the breakfast crew served us well during our 5 days stay.
If I have one little complaint would be the sleep quality in room 19 was disturbed due to noise (possibly from an outside AC unit or some kind of pumped water in the loft space -it was hard to pinpoint ?) This does not detract from an overall good stay and a big thanks to all the staff for the help and friendliness offered to us.

Room Tip: Room 19 noise issue as described
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FozzyEnglandUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 11 April 2014
Dear guest,
Thank you for the kind review on TripAdvisor. We have passed your big thanks to your staff. We also checked the noise coming from outside of room 19. Indeed one AC unit at the back was humming and needed to be fixed. Please apologize for the inconvenience.
We hope to have you back with us next time you are in Phnom Penh.
Best regards,
Stéphane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 21 February 2014

The 252 is a real haven from the hustle and bustle of Phnom Penh. We had a two nights stay there when we arrived in the city, followed by another two nights stay a few weeks later and both stays were great. Their customer service is truly amazing, each staff member speaks English and the manager spoke French. They offer different services, as tours within the city (their tuk-tuk drivers are very kind and polite). We were also able to purchase a Cambodian SIM Card as well as a calling card at the reception and they helped us to book our bus tickets. Their restaurant is very great as well, the menu offers many options of meals and drinks at an inexpensive price. The two rooms we stayed in were clean, the conditioned air was allowing us to have a good night of sleep. However, it can sometimes be a bit noisy so I recommend you to ask for a room on the third floor if possible. If you need a good Wi-Fi connection, use it when you are at the restaurant as the reception seems weaker in the rooms. I highly recommend this hotel!

Room Tip: Ask for a third floor room; they are quieter!
See more room tips
  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mdancause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stéphane C, Owner at the 252, responded to this review, 15 March 2014
Dear guests,
Thank you for the nice review here on TripAdvisor. We are happy that you fully enjoyed your stay with us. Please apologize for the poor internet, we had some troubles with our provider. We hope to have you back at the 252 next time you are in Phnom Penh.
Best regards,
Stéphane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about the 252

Property: the 252
Address: Street 252 #19, Daun Penh, Phnom Penh 12000, Cambodia
Phone Number:
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Phnom Penh
#8 Romantic Hotel in Phnom Penh
#14 Business Hotel in Phnom Penh
#25 Best Value Hotel in Phnom Penh
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — the 252 3.5*
Number of rooms: 19
Official Description (provided by the hotel):
Welcome to Phnom Penh and the 252, the boutique hotel in the heart of Phnom Penh, the Pearl of Asia – step in, lean back and relax. With 19 spacious and stylish rooms decorated by Tendance Khmère©, the swimming pool surrounded by a leafy tropical garden, the bar and restaurant, we aim to make your stay extraordinary and unforgettable. The 252 is conveniently located in a quiet area close to the striking Independence Monument and within walking distance to the popular Street 278 with its shops, restaurants and bars. The Quay Sisowath, the Royal Palace, the Central Market and the National Museum are within 5 minutes drive by tuk tuk. ... more   less 
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Also Known As:
The 252 Hotel Phnom Penh

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