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“The best place is Hang Neak Hotel!!”
Review of Hang Neak Hotel

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Hang Neak Hotel
Ranked #131 of 269 Hotels in Phnom Penh
China
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The best place is Hang Neak Hotel!!”
Reviewed 8 September 2010

I went to Phnom Penh in Aug 2010 and I stayed in Hang Neak Hotel near Olympic Market. The place is very nice, quiet and comfortable. The room is very big with hot and cold water shower. Especially, It's free Internet Wifi also. I feel very easy. and there is a restaurant on the top floor of Hang Neak Hotel which I can see all Phnom Penh View, romantic. There are many restaurants around Hang Neak Hotel also which I can enjoy a lot of great food. I love Phnom Penh. I love Hang Neak Hotel.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Koungair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HNHOTEL, Manager at Hang Neak Hotel, responded to this review, 8 September 2010
Dear Value Customer.

Many thank for your spending your value time to wrote a wonderful review for us.
On behalf of staffs and management of Hang Neak Hotel are pleasure to welcome you and looking forwards to serving you again with our best service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2010

I booked the hotel with Elong.com on the 26/08/2010 to 28/08/2010.The hotel room was very clean and the aircon was in good condition.The staff were friendly and helpful, but lack of general knowledge of the country, like What is the population in Phnom Penh? The staff had no answer for it. Taking Tu Tu to the town centre is $2 and almost to everywhere in the town cost about $2-$3. The hotel is a little hard to find but its ok, the Tu Tu driver need to ask more from his friend to locate it.From the hotel to the airport is $5 by Tu Tu.
The best place for breakfast is the roof up garden, good food and very relaxing
morning.

  • Stayed August 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RichardNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HNHOTEL, Manager at Hang Neak Hotel, responded to this review, 3 September 2010
Dear Value Customer.

Warmest greeting from Hang Neak Hotel, many thank for your feedback, we apologized that our did not give you a well information of tourist, we are going to improve them,

We hope that you will stay at our hotel again, and we are looking forwards to serving you and all the clients with our best service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhaka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2010

We stayed there for 5 Nights the rooms are good and clean.. but the English communication is not good for international standard . The Location is Hard to Find. but very quite place.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank protanvir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HNHOTEL, Manager at Hang Neak Hotel, responded to this review, 29 August 2010
Dear Value Customer

Many thank for your feedback, we apologize for our staff that could not made a well communication because some of our staff were under training, we try our best to increase our best service, anyway for our location we are increase our advertisement and we have put our hotel sign in all the main road nearby the hotel to make easier to our customer to find our hotel.

We hope that you will stay at our hotel again, and we are looking forwards to serving you and all the clients with our best service.
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Siem Reap, Cambodia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2010

We booked our stay at the Hang Neak last minute after reading reviews on several guest houses in the city.We went with the good reviews and decided to spend a little more on a room as the reviews for the cheaper places were very mixed-terrible and we were unsure of what to expect6 from Cambodia and didnt just want to turn up.We arrived and our first opinion was great,the rooms are lovely,clean,have A/C,the bathroom was clean and large with hot water.After freshening up and going down to talk to the staff about the area and to get prices on their tours and tuc-tucs to the riverside/centre of the city (as the hotel is abit of a way out and the map is very confusing as the streets do not use names,but numbers and not in numerical order) we soon found that they were over charging.We found several tuc-tucs to take us to the killing fields for $7 with very little negotiating,yet they quoted $15.Their trip to the killing field starts at $35 and goes up depending on the amount of people on the trip.When we asked how much a tuc-tuc to the centre was they said that it would be around 12,000-15,000 riel (you can get it for 8,000) and as soon as we stepped out the door their were 3 tuc-tuc drivers conveniently listening to the conversation and waiting to pounce on us (it can get a little annoying after a while) They told us we should get a tuc-tuc as its an hours walk to the centre when its only a 15-20 min walk.The area the hotel is located in is not a very nice area,although it is amongst the locals.The staff sre just generally unhelpful and not very friendly.Seems like they are trying to rip you off at every point (which is the general feeling here anyway,but you do not expect the hotels to be doing it) Everywhere else that we have stayed throughout Asia (and as we are travelling that is quite alot) have always been willing to help and are very competitive in their prices!Was very disappointed by the Hang Neak staff!!!!There are signs in the hallways to keep quiet yet guests and staff were very noisy very early (6am).We did book another night (before all the above occurred) and they tried charging us $28 when the sign on the desk of room prices quite clearly states $22.TERRIBLE SERVICE!!!!

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Images65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HNHOTEL, Manager at Hang Neak Hotel, responded to this review, 27 August 2010
Dear Value Clients.

As per this review, we would like to give some response:
Tuk Tuk (Remork Moto) Drivers they are not our hotel staff, for their business profit they always asking tourist with a high price but they will make discount after negotiating with them, by the way for this problem we have already talked to them regarding to the price that we are not allow anyone to over charge to our customers, also at our counter reception we have a list of price for Tuk Tuk and Cars to some destination and tourist side in Phnom Penh that in reasonable price, like price for take a Tuk Tuk from Hang Neak Hotel to Royal Palace or National Museum is only USD 3 (12000 riel) for per trip, and going to Central market or Killing field is only USD 2 (8000 Riel) per trip, and to go to far destination Cheoung Ek (13 Km) is cost USD 7 only for per trip, this is the reasonable price that was agree by many of our customer.
For our service we are trying to serve our customers to assist them what they need, we always had a staff training for to increase our service, and we are so sorry if our staff made their stay at our hotel disappointed,
Room Rate we are offer more cheaper rate on internet, we offered USD 28 room with Breakfast ( Full Rate that show is USD 30) and also we offered them USD 22 with No Breakfast.

I hope the above-mentioned could assist all readers with some clarification Thank you.

Regards.
Dara Ung
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hang Neak Hotel

Property: Hang Neak Hotel
Address: 14, Street 201 | Khan ChamkarMorn, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #131 of 269 Hotels in Phnom Penh
Hotel Class:3 star — Hang Neak Hotel 3*
Number of rooms: 56
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