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“Good base place”
Review of Kriss Guesthouse

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Kriss Guesthouse
Ranked #161 of 335 Phnom Penh B&B and Inns
Reviewed 24 January 2014

Spring Hotel is a comfortable quiet clean hotel. Location is a little out of town but the area isn't full of sex pats and also has a few unusual foreign restaurants close by, and a road full of good quality street food across the main road by the school. The rooms are basic, they turn the electricity off when you are out, so have to call from the room to get them to put it back on, no bother though, rooms are secure with hot showers and a comfortable bed, we stayed for four nights and enjoyed our time here. The staff are friendly and very helpful, I would stay again.

Room Tip: No lifts lots of stairs, so ask for a lower floor if you don't want to face the stairs.
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  • Stayed: January 2014, travelled as a couple
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1  Thank RebeccaScarletDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 32 of 71 reviews

Reviewed 21 January 2014 via mobile

Turned up for our reservation to be told they had no record of it. Despite having various confirmation emails and a 10% deposit being taken out of our bank account by the hotel, the staff refused to give us our booking.

We ended up having to get a more expensive, worse room than the one we had originally booked. They wanted us to pay there and then so we tried to pay by card, however after much under the desk activity we were told it hadn't worked and we could pay upon check out.

When we to check out we paid cash, without receiving the pre paid deposit off our bill as "they had no record on their end of our booking." We cut our losses, paid and waited for our taxi.

While we waited we checked our online banking and realised we HAD been charged for the hotel and had therefore paid twice!!! Despite showing the staff the proof, they refused to give us our money back! Absolutely shocking customer service, the staff refused to listen and despite us trying to explain politely we were shouted at in return.

The hotel is also in a bad location, near absolutely nothing and you are required to get a tuk tuk everywhere you want to go.

  • Stayed: January 2014
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2  Thank Rebecca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

We arrived late from our scheduled time of arrival (because of the trouble inside the bus we rode from Siem Reap) and they refused to honor our bookings.

We were too tired and would not want to waste time to argue. Perhaps, it was already late at night an we were in an unfamiliar place.

We looked for other rooms available and paid US$7 for a non-AC twin room. That room wasn't bad and is comfortable even without A/C. We wasted the few bucks we paid from the deposit.

We checked out early in the morning (4:30) AM to catch our bus to Ho Chi Minh. My other two companions who were on the other room upstairs went down first (30 minutes earlier) and told the caretakers that we were going to check-out. At that time, I just got out from the shower and still had some loose stuff to pack. The caretaker then knock my door really hard, he told me that he is going to check the room. I told him to wait since I wasn't done yet. After 10 minutes, he knocked again - he was there the whole time and was impatient. I kept the door wide open and had him watch what I was doing.

Room Tip: Choose the rooms in the lower level because the don't have any elevator. And, by the way, there...
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  • Stayed: December 2013, travelled with friends
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1  Thank sole_iAn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

The staff was everything but friendly. When they did something for you which was usually some kind of natural,- they wanted extra money for it. When you had questions and they know they won't get anything for answering they are unfriendly and want to get rid of you ASAP. Traveling alone as a girl I felt very unsafe. The room was dirty but not too bad and for 6$ I didn't have any expectations anyways but I was shocked by the overall atmosphere and how I was treated as a guest.

Stayed: December 2013, travelled solo
1  Thank Mirabelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013 via mobile

The place looked good from the outside, but actually we would not book again.

The staff was not too passionate about helping the guests. They responded when approached, and did their job, but that's it.

We had a 11$ room, which felt not too new, which is okay for the price.

The absolute nogo: The condom packagings of former guests left in the bathroom!! This gave us an absolutely disgusting feeling about this place.

Stayed: November 2013
2  Thank Markus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2013

We stayed here for 5 nights because it suited our budget. It was a lot of uneven stairs to get to our room. There was a bit of a smell in the hallway but the room was ok. It was quite small but clean and comfortable bed. The window looks out at the wall of the building next door where there was a crying baby in one of the rooms for about 3 days. Reception sold a few things like noodles, drinks, chips and there are always tuktuks outside. Not a whole lot in the area restaurant wise but its cheap to get a tuk tuk anywhere. This hotel is not bad and provided what we needed but nothing memorable or making me want to stay there again.

Room Tip: Try not to be up too many floors because its all uneven stairs
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  • Stayed: March 2013, travelled as a couple
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1  Thank wanderseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

The location of this hotel is pretty good but the staff don't care about the customers and is not friendly at all. The room was clean but i had to ask to have soap or towels. Internet was very slow and 2 of the four computers available were broken...

Stayed: January 2013, travelled with friends
Thank louloulyon126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kriss Guesthouse

Address: #34, Street 111 | Sangkat Boeng Prolet, Phnom Penh, Cambodia (Formerly Spring Guest House)
Region: Cambodia > Phnom Penh
Hotel Style:
Ranked #161 of 335 B&Bs / Inns in Phnom Penh
Price Range: £7 - £7 (Based on Average Rates for a Standard Room)
Number of rooms: 47
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